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new name and id, now gixen membership not recognized.

 
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PrRo1bW44
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PostPosted: Wed Feb 13, 2019 10:12 am    Post subject: new name and id, now gixen membership not recognized. Reply with quote

I was asked to enter new Gixen user name and pw. Now Gixen does not recognize my membership and does not allow me to use additional features as mirror and bid time. My old Gixen user name PrRZapCrb and pw still let me enter and bid using mirror and bid time. What do I do?
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juangrande



Joined: 09 Aug 2007
Posts: 886
Location: San Diego, California, USA

PostPosted: Wed Feb 13, 2019 9:41 pm    Post subject: Reply with quote

Please email Mario directly at his Gixen support address as given on the Contact page. Supply him with both your old and new Gixen username so he can track this down.
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John

If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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Cupid



Joined: 09 Aug 2007
Posts: 5677
Location: Bristol, UK

PostPosted: Thu Feb 14, 2019 4:09 am    Post subject: Reply with quote

Have you tried using the Mirror transfer form, available from the Settings page, in order to transfer your subscription from your old to your new account ?
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