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I cannot communicate with you

 
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vg11
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PostPosted: Fri Jun 22, 2018 1:57 pm    Post subject: I cannot communicate with you Reply with quote

I have not used Gixen for several years. I tried to sign in and it will not let me do so using old user name and password. I have unsuccessfully tried to set a new user name and password and link it to my E-bay account, but your interface will not accept it. It tells me the new user name (and I tried several very unusual ones) has "already been used." It will not accept my E-mail address, ANY user name, or any new or old passwords.

Thus I am unable to sign up to use Gixen again!! and I am unable to give you an E-mail address by which you can correct this.

Please give detailed instructions re what I should do. This appears to be a bug in your site and is very frustrating. Thank you.
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PostPosted: Fri Jun 22, 2018 1:57 pm    Post subject: I cannot communicate with you

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perseverance747
Guest





PostPosted: Fri Jun 22, 2018 4:29 pm    Post subject: Cannot Log In!!! Reply with quote

I am experiencing the same problem. I used numerous random character usernames and there is no way that they were all taken. As requested above, please provide detailed instructions as to how to fix this.

Also, why did the login process change in the first place. I’ve been using Gixen for years logging in with my Ebay username and password with no issue until now. What prompted the need for this change? Very frustrating to say the least.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6196

PostPosted: Fri Jun 22, 2018 5:08 pm    Post subject: Reply with quote

Can you please email me? Please include all the information, including your ebay username, your chosen Gixen username, and if possible, screenshot of the error.
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Cupid



Joined: 09 Aug 2007
Posts: 5505
Location: Bristol, UK

PostPosted: Sat Jun 23, 2018 4:05 am    Post subject: Reply with quote

The change was necessary in order to move to the new, even more reliable, method of placing bids for you on Ebay, which is via you authorising your Ebay account to Gixen.

Ebay credentials thus no longer play any part in the sniping process on Gixen.
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