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toaf Guest
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Posted: Wed Dec 06, 2017 6:10 am Post subject: One-minute wait for everybody? |
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I subscribed in October to the paid service but now I have this obnoxious one-minute wait before I can get to my account. This is nuts. Seems like the subscribers who have already paid do not need to spend 60 seconds on a page urging them to subscribe. What's the point? |
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Cupid
Joined: 09 Aug 2007 Posts: 7599 Location: Bristol, UK
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Posted: Wed Dec 06, 2017 6:35 am Post subject: |
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From what you are saying it sounds like your Mirror subscription is not active on your account.
I don't have any such hold ups on my primary account and it is just a 20 second countdown on the account I use to test the features of Gixen available when you are not subscribed.
Please email Mario direct at the support address given on the [url=https://www.gixen.com/contact.php]Contact[/url] tab above.
When contacting Mario please provide your Gixen id and what you can find or recall about your Mirror subscription payment. _________________ Mark |
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mario Site Admin
Joined: 03 Oct 2006 Posts: 7131
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Posted: Thu Dec 07, 2017 9:15 pm Post subject: |
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The time varies between 20 and 60 seconds depending on a few factors - how long user has been using Gixen, if he/she ever subscribed in the past, etc.
I understand the annoyance with this change, and I explained the reasoning here:
http://www.gixen.com/forum/viewtopic.php?t=8739
I understand that some users will be upset and look for alternatives. I hope, however, that most will understand why this was needed. |
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