Username
Password
Login is SSL protected. By clicking on "Log in Now" you agree to gixen.com terms of usage.
Forum is available in English only.


   SearchSearch     

Entire group cancelled because a seller removed his item

 
Post new topic   Reply to topic    Gixen.com Forum Index -> Suggestions and Ideas
View previous topic :: View next topic  
Author Message
Mr.Beck
Guest





PostPosted: Wed Nov 23, 2011 11:20 pm    Post subject: Entire group cancelled because a seller removed his item Reply with quote

Hello team,
Great work!
I'm a long-term user of Gixen.

But I think I've discovered a bug.

All the items in my group were cancelled because one of the items was removed from eBay by the seller (allowed by eBay when there are no bids, as you probably know).
Gixen showed an unknown error.

For each remaining item I needed to click on "Edit" and then on "Modify".
I sorted it out, but you probably need to look into it.

Good luck!
Back to top
Mr.Beck
Guest





PostPosted: Wed Nov 23, 2011 11:26 pm    Post subject: Entire group cancelled because a seller removed his item Reply with quote

I just read on the FAQs about "contingency groups".
I realised that my group is behaving exactly like a contingency group.

But that's not what I wish.
And I never changed any settings.

Maybe it helps.

Mr.Beck
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 5689
Location: Bristol, UK

PostPosted: Thu Nov 24, 2011 6:05 am    Post subject: Reply with quote

Do you still know the auction number of the snipe that had the 'unknown error'?
_________________
Mark
Back to top
View user's profile Send private message
Mr.Beck
Guest





PostPosted: Thu Nov 24, 2011 7:25 am    Post subject: Reply with quote

Sorry! but no, I don't know the number any more.

The interesting thing is, this is the second time in the last week (or maybe the last ten days).

On both occasions, the cause was the same; a retracted item cancelled everything in the group.
Back to top
mario
Site Admin


Joined: 03 Oct 2006
Posts: 6287

PostPosted: Thu Nov 24, 2011 7:26 am    Post subject: Reply with quote

No, it's not a contingency group. When an "unknown error" happens, Gixen doesn't understand what happened, and since it doesn't know whether that was a win or not, it does the safest possible thing - cancels the remaining snipes in a group.

That's why I constantly update the engine to minimize the number of "unknown" errors. Let me know what the item id is and I'll fix it.
Back to top
View user's profile Send private message Send e-mail
Mr. Beck
Guest





PostPosted: Thu Nov 24, 2011 7:33 am    Post subject: Reply with quote

As I just wrote: I don't know the number any more.

We'll have to wait until it happens again.
Back to top
TheNewGuy
Guest





PostPosted: Sun Nov 27, 2011 6:34 pm    Post subject: Reply with quote

Mr. Beck wrote:
As I just wrote: I don't know the number any more.

We'll have to wait until it happens again.


If you remember the general title of the item you were watching, you can search the same / similar terms and only look for "completed listings", it shows all listings that ended in the near past, regardless of if they were bought or not. The ID numbers of each listing on shown on the page, so you just need to find the ones you were looking at previously
Back to top
Mr. Beck
Guest





PostPosted: Mon Nov 28, 2011 11:16 am    Post subject: Reply with quote

Thanks, NewGuy, I didn't know you could do that.

So I've searched and found two items, both of which I had on my watched items list. I know that's not the same as on my Gixen list... but one of these two caused the cancellation, the "unknown error".

Here are the item numbers:
170731377808
230704872780

I hope they help get to grips with the problem.
Back to top
mario
Site Admin


Joined: 03 Oct 2006
Posts: 6287

PostPosted: Mon Nov 28, 2011 11:26 am    Post subject: Reply with quote

None of these has been entered into Gixen in the last month or so, I just checked. Provide me with your username and I'll search by that.
Back to top
View user's profile Send private message Send e-mail
Mr. Beck
Guest





PostPosted: Mon Nov 28, 2011 11:17 pm    Post subject: Reply with quote

britannicker
Back to top
mario
Site Admin


Joined: 03 Oct 2006
Posts: 6287

PostPosted: Tue Nov 29, 2011 8:11 am    Post subject: Reply with quote

Found them. In both cases it says:

"Dieses Angebot wurde vom Verkaufer beendet, da der Artikel nicht mehr verfugbar ist.".

(This offer was terminated by the seller, since the product is no longer available.)

I'll add handling for this case, so that unknown error no longer occurs, and that group bids are not subsequently canceled.
Back to top
View user's profile Send private message Send e-mail
Mr. Beck
Guest





PostPosted: Tue Nov 29, 2011 11:09 am    Post subject: Reply with quote

Thanks.
Back to top
Display posts from previous:   
Post new topic   Reply to topic    Gixen.com Forum Index -> Suggestions and Ideas All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

© 2019 Gixen.com. Forum powered by phpBB © 2001, 2005 phpBB Group.