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  Topic: Board Time Zones
Cupid

Replies: 1
Views: 23

PostForum: Suggestions and Ideas   Posted: Sun Jul 25, 2021 4:06 am   Subject: Board Time Zones
Probably because it's such an old version of the software.

However, I think Mario now has a problem upgrading it due to the modifications that were made to this old version to make it available to ...
  Topic: AWARE OF THE ISSUE - WORKING on resolving this
Cupid

Replies: 13
Views: 353

PostForum: Support   Posted: Sat Jul 24, 2021 4:01 pm   Subject: Re: Cannot add items
Could not add this item 393450454426 (2).

I can add that item without any issues using the Add button.

Make sure you are not including any currency symbols in the bid amount box.
  Topic: AWARE OF THE ISSUE - WORKING on resolving this
Cupid

Replies: 13
Views: 353

PostForum: Support   Posted: Sat Jul 24, 2021 3:32 pm   Subject: Re: Cannot add items
I cannot enter new lots.

Are the issues resolved?

I can add new items using the 'Add' button of the web interface.

What error message(s) are you getting ?
  Topic: Are Snipes being placed?
Cupid

Replies: 9
Views: 167

PostForum: Support   Posted: Sat Jul 24, 2021 2:39 pm   Subject: Are Snipes being placed?
Yes, I've just done the same... according to Gixen it wasn't due to run out for another few months, but I renewed it anyway and now Ebay is showing it...

So, since it was still working, it seems Eb ...
  Topic: site malfunction
Cupid

Replies: 2
Views: 56

PostForum: Impressions   Posted: Sat Jul 24, 2021 2:24 pm   Subject: site malfunction
There has been communication now:

http://www.gixen.com/forum/viewtopic.php?t=10340
  Topic: Are Snipes being placed?
Cupid

Replies: 9
Views: 167

PostForum: Support   Posted: Sat Jul 24, 2021 2:21 pm   Subject: Are Snipes being placed?
Gixen is not listed as an APP that has access to my account either... but it still won an auction for me a few hours ago... so Ebay not displaying the valid authorisation is an issue that Ebay need to ...
  Topic: Can't log on from anywhere!
Cupid

Replies: 9
Views: 404

PostForum: Support   Posted: Sat Jul 24, 2021 8:18 am   Subject: Can't log on from anywhere!

My Ebay -> Account

Thank you, yes I found that, for me that ends up with a URL of:

https://accounts.ebay.co.uk/acctsec/security-center/third-party-app-access

but it says on it:

No th ...
  Topic: Can't log on from anywhere!
Cupid

Replies: 9
Views: 404

PostForum: Support   Posted: Sat Jul 24, 2021 7:09 am   Subject: Can't log on from anywhere!
That link doesn't work for me, can you provide a sequence of clicks on Ebay that will get you there ?

Something like:

My Ebay -> Accounts -> Security -> ...
  Topic: Can't log on from anywhere!
Cupid

Replies: 9
Views: 404

PostForum: Support   Posted: Sat Jul 24, 2021 6:21 am   Subject: Can't log on from anywhere!
Yes, however unfortunately I can't find the authorisation listed on Ebay any more, can anyone else ?
  Topic: Can't log on from anywhere!
Cupid

Replies: 9
Views: 404

PostForum: Support   Posted: Sat Jul 24, 2021 5:06 am   Subject: Can't log on from anywhere!
It looks to me like the most likely way to be able to revoke the authority that Gixen has to place bids on your behalf may be to change your Ebay password on that account.
  Topic: Add to gixen button
Cupid

Replies: 2
Views: 126

PostForum: Support   Posted: Fri Jul 23, 2021 11:16 am   Subject: Add to gixen button
... and this thread:

http://www.gixen.com/forum/viewtopic.php?t=8659
  Topic: Bid unauthorized item #324710776630
Cupid

Replies: 1
Views: 99

PostForum: Support   Posted: Tue Jul 20, 2021 4:32 am   Subject: Bid unauthorized item #324710776630
This message isn't related to the Mirror subscription, which you pay for.

This is about the authorisation that you give Gixen to place bids on your Ebay account and you can administer, free of char ...
  Topic: Failure to win my sniped auction
Cupid

Replies: 4
Views: 214

PostForum: Support   Posted: Fri Jul 16, 2021 2:05 am   Subject: Failure to win my sniped auction
What evidence do you think there is that this is an issue that changes on the Gixen side could have any influence on ?
  Topic: Failure to win my sniped auction
Cupid

Replies: 4
Views: 214

PostForum: Support   Posted: Wed Jul 14, 2021 12:28 pm   Subject: Re: Failure to win my sniped auction
drop the ball

I think that's somewhat harsh since in order to get the status:

You are not eligible to bid on this item.

Gixen had to submit your bid to Ebay and have it rejected by their soft ...
  Topic: Bid not executed - Item 114876167248
Cupid

Replies: 3
Views: 204

PostForum: Support   Posted: Tue Jul 13, 2021 8:28 am   Subject: Bid not executed - Item 114876167248
That means the Ebay software, on their side, blocked your bid and likely would have blocked any bid you tried to make on that item by any means.

Probably the best chance you have of finding out why ...
  Topic: Bid not executed - Item 114876167248
Cupid

Replies: 3
Views: 204

PostForum: Support   Posted: Mon Jul 12, 2021 12:37 pm   Subject: Bid not executed - Item 114876167248
What status did Gixen give the snipe after it had completed, on both the Main and Mirror tabs ?
  Topic: Missing access token.. ?
Cupid

Replies: 1
Views: 204

PostForum: Support   Posted: Tue Jul 06, 2021 3:44 am   Subject: Missing access token.. ?
My first guess would be that it's a reference to the authorisation that you give Gixen to access your Ebay account, in order to place bids etc.

That is primarily controlled via the second section o ...
  Topic: Account authorisation
Cupid

Replies: 6
Views: 317

PostForum: Support   Posted: Tue Jul 06, 2021 3:40 am   Subject: Account authorisation
Thanks for the update, your hypothesis may well be correct.

It's only through shared experiences like yours that we find out how some of this stuff performs in practice.
  Topic: Account authorisation
Cupid

Replies: 6
Views: 317

PostForum: Support   Posted: Mon Jul 05, 2021 7:30 am   Subject: Account authorisation
Since you are the only one that's been posting issues with this recently, I'd be surprised if it's a general issue either with Gixen or with Ebay.

Presumably every time you've done this you've rece ...
  Topic: Account authorisation
Cupid

Replies: 6
Views: 317

PostForum: Support   Posted: Mon Jul 05, 2021 3:07 am   Subject: Account authorisation
These always get resolved on Ebay.com, so that is not the issue.

Is the settings page still indicating that the authorisation expires on the 11th July ?

If so, that means that you were successfu ...
  Topic: Unable to refresh watchlist
Cupid

Replies: 1
Views: 207

PostForum: Support   Posted: Sun Jul 04, 2021 5:35 am   Subject: Unable to refresh watchlist
That does often point to your authorisation not being valid.

Also, make sure the items in your watch list are auctions as Buy It Now items don't get imported since they can't be sniped.

Can you ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Sun Jul 04, 2021 5:29 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Yes, it's Ebay that imposes these restrictions, it's only them that can remove them. As I've said previously generally after about 12 months the restrictions no longer apply so if you wait long enough ...
  Topic: Bid not executed
Cupid

Replies: 2
Views: 272

PostForum: Support   Posted: Sun Jul 04, 2021 5:22 am   Subject: Bid not executed
The most common reason for this type of confusion is not being logged into your Ebay id when looking at their site.
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Fri Jun 25, 2021 2:40 pm   Subject: Possible 'Bid Shielding'? Solutions?
Sadly, like many these days, Ebay seem to take more notice of bad press on social media than they do to their customers trying to contact them directly.
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 2
Views: 300

PostForum: Support   Posted: Thu Jun 24, 2021 7:55 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
This is something you can control yourself.

If you want to be able to bid on things that can only be shipped to an address in a country that is different from your delivery address you have to set ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Mon Jun 21, 2021 7:22 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
I can't think of anything else at this point, it is disappointing that Ebay support are not able to be more helpful when this happens because it's their software that is causing the bid to be rejected ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Mon Jun 21, 2021 5:18 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
"You are not eligible to bid on this item." 265192105952

This being a more generic message than the one we have been discussing I think there are a few other questions we might need to a ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Mon Jun 21, 2021 3:17 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
I think if you've found something that was marked as 'Unpaid', that was your notification.

I can understand why a seller would mark an item in that way in the circumstances that you describe, becau ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Sun Jun 20, 2021 2:11 pm   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
You mean if you bid manually the same restrictions apply ?

Yes, of course.

This is another way to check whether the auction is restricted for you, it's very unlikely a seller would update a list ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Sun Jun 20, 2021 12:26 pm   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
If you made a payment and the seller than decided to refund they won't have the option to give you a strike on that because the evidence is conclusive that you did pay.

I'm convinced it's that arra ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Sun Jun 20, 2021 12:02 pm   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
It's not about how many you have unpaid at any one time, that's irrelevant, it's about how many of your transactions have been marked by sellers as unpaid, after you've been given a reasonable amount ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Sun Jun 20, 2021 11:51 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
It is the seller that decides whether you get a strike for a transaction because it is only them that can know whether you paid or not, you might for instance pay via a direct bank transfer and Ebay w ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Sun Jun 20, 2021 10:43 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Can you get some kind of confirmation from Ebay that you had no unpaid item strikes on your account at the time the bid was attempted, and then forward that, the details of the auction and details of ...
  Topic: Not working today!
Cupid

Replies: 1
Views: 330

PostForum: Support   Posted: Sat Jun 19, 2021 5:29 am   Subject: Not working today!
Can you check on the Settings page (second section) that the authorisation for Gixen to be able to access your Ebay account is still valid ?
  Topic: Unable to Link to Ebay
Cupid

Replies: 1
Views: 268

PostForum: Support   Posted: Sat Jun 19, 2021 5:27 am   Subject: Unable to Link to Ebay
It does sound like it might be an Ebay issue, I think best first to see if anyone else reports this issue and leave it a few hours before trying again.

Please keep us informed if the problem goes a ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Fri Jun 18, 2021 1:14 pm   Subject: Possible 'Bid Shielding'? Solutions?
.. with the final retraction in the last second. Cutting it very fine.

Did you have a Gixen snipe scheduled on this one ?
  Topic: Suggestion - Flag for desktop application
Cupid

Replies: 1
Views: 714

PostForum: Suggestions and Ideas   Posted: Fri Jun 18, 2021 3:36 am   Subject: Suggestion - Flag for desktop application
Do you mean that the authorisation for Gixen to be able to place a bid on Ebay had expired ?

I assume the desktop does still give you an error message when you try to add a snipe when that has happ ...
  Topic: Bids are posted too early
Cupid

Replies: 4
Views: 516

PostForum: Support   Posted: Tue Jun 15, 2021 2:00 pm   Subject: Bids are posted too early
So, to restate what you've said, your snipe was $31.88 from an account with 8177 feedback.

From the status you have on Gixen can you tell whether that bid was placed by the Main or the Mirror serve ...
  Topic: register new account, But do not receive the activation ema
Cupid

Replies: 1
Views: 360

PostForum: Support   Posted: Fri Jun 11, 2021 1:30 pm   Subject: register new account, But do not receive the activation ema
Have you checked your Spam folder ?
  Topic: How soon is now?
Cupid

Replies: 4
Views: 674

PostForum: Support   Posted: Thu Jun 10, 2021 11:11 am   Subject: How soon is now?
I'm afraid the problem, as stated, is just not believable.

If you can provide an auction, that is still active, for which you can obtain this error message when trying to add a new snipe or editing ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Thu Jun 10, 2021 9:15 am   Subject: Possible 'Bid Shielding'? Solutions?
Yes, it's an indication that the Mirror was later than the Main by enough for the Ebay servers to detect, from experience that is much less than a second between them, but it varies with how busy Ebay ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Thu Jun 10, 2021 8:12 am   Subject: Possible 'Bid Shielding'? Solutions?
I think there is some misunderstanding here, "bid under asking price" is not a reflection of any Gixen failure, quite the contrary, it is an indication that Ebay won't accept a bid of that a ...
  Topic: password reset
Cupid

Replies: 1
Views: 495

PostForum: Support   Posted: Wed Jun 09, 2021 8:16 am   Subject: password reset
In this instance please email Mario direct at the support address given on the [url=https://www.gixen.com/contact.php]contact tab above. With description the of your issues please also include your Gi ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Tue Jun 08, 2021 2:17 pm   Subject: Possible 'Bid Shielding'? Solutions?
I believe shill bidding is categorised by Ebay as 'auction manipulation' and by the authorities in various jurisdictions as 'online fraud'.

It's hard to prove though, and Ebay has an interest, thr ...
  Topic: Transferring to a new ebay account
Cupid

Replies: 2
Views: 335

PostForum: Support   Posted: Tue Jun 08, 2021 7:48 am   Subject: Transferring to a new ebay account
If you've linked your new Ebay account to your Gixen account using the second section of the Settings page you are done.

Why would you need to change the name of your Gixen account ?
  Topic: Password Reset
Cupid

Replies: 2
Views: 347

PostForum: Support   Posted: Tue Jun 08, 2021 7:46 am   Subject: Password Reset
It is not advisable to use the same credentials for Ebay and Gixen, they are indeed now different things.

Of course neither site can enforce such advice though.
  Topic: How soon is now?
Cupid

Replies: 4
Views: 674

PostForum: Support   Posted: Tue Jun 08, 2021 7:39 am   Subject: How soon is now?
The auction ended at '7 Jun 2021 at 8:16:16pm BST', 24 minutes before you started this thread.

Snipes need to be entered at least 2 minutes before the auction ends.
  Topic: S&H values and currency
Cupid

Replies: 3
Views: 419

PostForum: Support   Posted: Mon Jun 07, 2021 4:31 am   Subject: S&H values and currency
If you are a UK resident with a delivery address in the UK then I would set my target to be the UK, in fact, I have.

But the primary reason is so that if I need support for a purchase I prefer to d ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Sun Jun 06, 2021 10:14 am   Subject: Possible 'Bid Shielding'? Solutions?
My point was that you can see the same information on the UK site as you can on the US one.

I agree that Ebay has reduced the amount of information available over the years.

This thread is more ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Sun Jun 06, 2021 4:35 am   Subject: Possible 'Bid Shielding'? Solutions?
You can still get to that information on ebay.co.uk:

https://www.ebay.co.uk/bmgt/ViewBidderProfile?&mode=1&item=114818125023&bidtid=2204636842001

It is accessed from the clickable li ...
  Topic: S&H values and currency
Cupid

Replies: 3
Views: 419

PostForum: Support   Posted: Sun Jun 06, 2021 4:27 am   Subject: S&H values and currency
That is the rate you would be charged for shipping to the United States.

Are both your Country and Target settings on Gixen set to be the United Kingdom ?

You might also want to check that your ...
  Topic: column for seller id
Cupid

Replies: 1
Views: 295

PostForum: Suggestions and Ideas   Posted: Sun Jun 06, 2021 4:19 am   Subject: column for seller id
The seller id is already included on the desktop web interface as a clickable link at the end of the title.

Are you suggesting it appear somewhere else ?
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Sat Jun 05, 2021 12:44 pm   Subject: Possible 'Bid Shielding'? Solutions?
If I observe what I believe to be a bid shielding situation for an item with a current high bid of $200 that I'm willing to pay $100 for, will Gixen still fire the $100 bid for me even though it obser ...
  Topic: relink ebay
Cupid

Replies: 1
Views: 346

PostForum: Support   Posted: Sat Jun 05, 2021 12:15 pm   Subject: relink ebay
Gixen accounts are different from Ebay ones, I think you are you saying that you have the same password for your Ebay account as you do for your Gixen one ? That is not advisable though obviously neit ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Sat Jun 05, 2021 10:47 am   Subject: Possible 'Bid Shielding'? Solutions?
Mario has stated above that he'll be logging occurrences, it should be interesting to see the statistics as to how common this is and how successful the new implementation is in pushing up prices.

...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Sat Jun 05, 2021 9:45 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
These days you have to start somewhere like this:

https://www.ebay.com/help/home

They don't tend to have email addresses.
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Sat Jun 05, 2021 8:25 am   Subject: Possible 'Bid Shielding'? Solutions?
I think it should also be noted that due to current Ebay rules on retracting bids the fraudster has to place the bid in the last hour of the auction in order to then be able to retract it in the last ...
  Topic: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Cupid

Replies: 27
Views: 4803

PostForum: Support   Posted: Sat Jun 05, 2021 7:58 am   Subject: AUCTION RESTRICTED: BIDDER HAS UNPAID ITEMS
Ebay customer services or the seller are the only ones that might be able to look deeper into why this bid was rejected by their software/setup.
  Topic: Password
Cupid

Replies: 1
Views: 319

PostForum: Support   Posted: Sat Jun 05, 2021 6:03 am   Subject: Password
Is the password reset coming from Gixen, or from Ebay ?

Mario can be contacted direst at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab, above.

Please includ ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Sat Jun 05, 2021 3:28 am   Subject: Possible 'Bid Shielding'? Solutions?
I think there is evidence that all Ebays web servers are located in the USA.
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Fri Jun 04, 2021 2:54 pm   Subject: Possible 'Bid Shielding'? Solutions?
Very interesting, thanks for sharing.

Personally, I do think that bid retractions should be even more limited within the last few minutes of an auction, as FFVYankee intimates the only real loss wo ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Fri Jun 04, 2021 12:59 pm   Subject: Possible 'Bid Shielding'? Solutions?
mymojo79,

Yes, shill bidding is precisely what I am describing in the second last paragraph in the post before yours.

Shill bidding is a practice designed to extract the greatest possible price ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Fri Jun 04, 2021 11:48 am   Subject: Possible 'Bid Shielding'? Solutions?
Clarification needed,

I think what Mario is suggesting is that the offset is only reduced in circumstances where Gixen detects that the snipe amount is already too low to be accepted by Ebay a few ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Fri Jun 04, 2021 6:13 am   Subject: Possible 'Bid Shielding'? Solutions?
Since Ebay only rises the price to, at most, the second highest bid plus one bid increment, I maintain that the second (ultimately winning) bid of a 'bid shielder' does indeed need to also be high, ot ...
  Topic: Possible 'Bid Shielding'? Solutions?
Cupid

Replies: 61
Views: 5067

PostForum: Support   Posted: Fri Jun 04, 2021 12:02 am   Subject: Possible 'Bid Shielding'? Solutions?
I think this new policy is a good one.

I don't, however, believe it will result in Gixen winning more auctions, at least not directly on auctions where this activity occurs.

The strategy of a 'b ...
  Topic: Simple Question on Bidding
Cupid

Replies: 1
Views: 355

PostForum: Support   Posted: Thu Jun 03, 2021 8:25 am   Subject: Simple Question on Bidding
There are no issues with doing that.
  Topic: error messsages
Cupid

Replies: 3
Views: 527

PostForum: Support   Posted: Thu Jun 03, 2021 2:34 am   Subject: error messsages
Yes, it is working for me.

Can you provide a valid Ebay auction number (12 digits) for which it does not work for you ?
  Topic: error messsages
Cupid

Replies: 3
Views: 527

PostForum: Support   Posted: Wed Jun 02, 2021 12:13 pm   Subject: error messsages
16042406152 is not a valid Ebay auction number.

Did you miss out a digit ?
  Topic: Higher bid not work
Cupid

Replies: 1
Views: 345

PostForum: Support   Posted: Tue Jun 01, 2021 3:25 am   Subject: Higher bid not work
What was the status that Gixen gave the snipe just after it had completed ?

If you no longer have that on your snipes page (because you edited the price after the auction had completed) it might be ...
  Topic: Where can I view my bids?
Cupid

Replies: 4
Views: 510

PostForum: Support   Posted: Mon May 31, 2021 7:37 am   Subject: Where can I view my bids?
If it says your snipe is set to be 0.0 I imagine that is because you imported these items from your watch list ?

You need to edit the snipes by pressing the 'Edit' button to the right of the snipe, ...
  Topic: Where can I view my bids?
Cupid

Replies: 4
Views: 510

PostForum: Support   Posted: Mon May 31, 2021 6:02 am   Subject: Where can I view my bids?
Scheduled snipes are shown on the page that you are sent to when you log in here.

I'm not exactly sure what you are looking for though, the point of sniping is that bids are only placed on Ebay in ...
  Topic: Gixen iOS App - How do I go back from item description?
Cupid

Replies: 3
Views: 955

PostForum: Support   Posted: Sun May 30, 2021 2:36 pm   Subject: Gixen iOS App - How do I go back from item description?
I guess there is a growing number of people that only have access to a mobile phone, and never use a desktop or even a laptop.

Personally I couldn't even use Ebay without the larger screen of these ...
  Topic: relink account after suspended
Cupid

Replies: 1
Views: 362

PostForum: Support   Posted: Fri May 28, 2021 1:23 pm   Subject: relink account after suspended
Ebay don't divulge how they link accounts that are suspended with new ones that are set up.

However they are unlikely to do so via either accounts use of Gixen.

I don't think there can be any gu ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 10
Views: 1983

PostForum: Support   Posted: Fri May 28, 2021 1:07 pm   Subject: You are not eligible to bid on this item.
I haven't noticed any extra requirements for any items that use the Global Shipping scheme when I've used a 'Buy It Now' option and so far I haven't had any snipe bids on auctions rejected for this re ...
  Topic: Most used sniping categories
Cupid

Replies: 1
Views: 400

PostForum: Suggestions and Ideas   Posted: Fri May 28, 2021 12:53 pm   Subject: Most used sniping categories
I don't imagine Gixen has any need to store the category that an auction is in.

If that is the case we can only speculate.
  Topic: Auction ended AFTER being added for sniping.
Cupid

Replies: 13
Views: 1464

PostForum: Support   Posted: Wed May 26, 2021 3:41 am   Subject: Auction ended AFTER being added for sniping.
Yes, thank you for your assistance.
  Topic: not eligible to bid on item
Cupid

Replies: 3
Views: 546

PostForum: Support   Posted: Tue May 25, 2021 4:48 am   Subject: not eligible to bid on item
It can also be due to being on a different jurisdiction from the seller, is your delivery address also in Canada ?

Most people post as a Guest on this forum, forum posting ids are entirely separate ...
  Topic: Bidding whole amounts or dollars and cents
Cupid

Replies: 1
Views: 363

PostForum: Support   Posted: Tue May 25, 2021 4:40 am   Subject: Bidding whole amounts or dollars and cents
People often seem to bid on whole dollar boundaries, for that reason I tend to avoid them and add a few cents to what I'm willing to pay when the initial calculation ends up being very close to one of ...
  Topic: Mirror subscription not activated
Cupid

Replies: 2
Views: 476

PostForum: Support   Posted: Tue May 25, 2021 4:30 am   Subject: Mirror subscription not activated
I'm a bit confused by this, are you saying that the Settings page is indicating that your subscription is still active but the snipes page is not providing the service associated with having an active ...
  Topic: Auction ended AFTER being added for sniping.
Cupid

Replies: 13
Views: 1464

PostForum: Support   Posted: Tue May 25, 2021 4:19 am   Subject: Auction ended AFTER being added for sniping.
Mario isn't always able to pick up the time sensitive posts on this forum in time to be able to investigate them, he might see them sooner if you send them to him via email at the support address give ...
  Topic: Idea? Bid *only* if there are other bids
Cupid

Replies: 3
Views: 912

PostForum: Suggestions and Ideas   Posted: Tue May 25, 2021 4:06 am   Subject: Idea? Bid *only* if there are other bids
At what time before the auction end would you be thinking the snipe should be cancelled if there were no bids, 10 minutes, 2 minutes, or just a few seconds before the auction was due to end ?

I exp ...
  Topic: Mirror Bids
Cupid

Replies: 3
Views: 630

PostForum: Support   Posted: Fri May 21, 2021 2:45 pm   Subject: Mirror Bids
My default offsets are 8 on the Main, 7 on the Mirror.
  Topic: Information needed and suggestion
Cupid

Replies: 6
Views: 768

PostForum: Support   Posted: Wed May 19, 2021 5:47 am   Subject: Information needed and suggestion
The amount that you specify is the amount that is sent to Ebay as your bid.

It has to work that way because most of the time you don't know what the high bid you are competing against actually is, ...
  Topic: New Ebay payment system in France (and elsewhere)
Cupid

Replies: 5
Views: 739

PostForum: Suggestions and Ideas   Posted: Wed May 19, 2021 5:38 am   Subject: New Ebay payment system in France (and elsewhere)
Yes, you continue to pay Ebay for the service they provide enabling you to sell your items to customers. The items don't appear on their site unless you decide to list them, I don't see any change to ...
  Topic: New Ebay payment system in France (and elsewhere)
Cupid

Replies: 5
Views: 739

PostForum: Suggestions and Ideas   Posted: Wed May 19, 2021 4:09 am   Subject: New Ebay payment system in France (and elsewhere)
I would assume that the money not available in your Paypal account is instead available in your bank account ?

Sellers have always been suppliers of product via the Ebay interface, I don't understa ...
  Topic: Information needed and suggestion
Cupid

Replies: 6
Views: 768

PostForum: Support   Posted: Wed May 19, 2021 3:43 am   Subject: Information needed and suggestion
The only way that you can beat a bid that is accepted by Ebay before the end of the auction, that is higher in value than your own is to place a higher bid.

Ebay only makes the winner pay at most o ...
  Topic: New Ebay payment system in France (and elsewhere)
Cupid

Replies: 5
Views: 739

PostForum: Suggestions and Ideas   Posted: Wed May 19, 2021 3:05 am   Subject: New Ebay payment system in France (and elsewhere)
It's not much different for buyers though, which are the majority of Gixens' users.

Why is it a problem for sellers ?

What are they doing about it, are they selling more elsewhere instead ?
  Topic: Mirror Bids
Cupid

Replies: 3
Views: 630

PostForum: Support   Posted: Tue May 18, 2021 8:57 am   Subject: Mirror Bids
Personally I prefer larger offsets, because I bid on auctions where there are likely to be other snipers, so I prefer the bid increment rule working in my favour.
  Topic: Placing a bid for several items at once
Cupid

Replies: 1
Views: 440

PostForum: Support   Posted: Tue May 18, 2021 5:46 am   Subject: Placing a bid for several items at once
No, there isn't.

The closest would be the ability to import a file containing snipes, via the option at he bottom of the Settings page.
  Topic: Times seem to be out UK based
Cupid

Replies: 1
Views: 483

PostForum: Support   Posted: Mon May 17, 2021 12:16 pm   Subject: Times seem to be out UK based
Most likely it has been ended early by the seller.

What is the auction number?
  Topic: Reactivate Authorization
Cupid

Replies: 1
Views: 503

PostForum: Support   Posted: Sun May 16, 2021 2:00 pm   Subject: Reactivate Authorization
Ideally it would be one shot and done... unfortunately it does have to be done at least once every 18 months as Ebay has chosen to expire the authorization after that time.

They also seem to remove ...
  Topic: Cannot Login to Gixen
Cupid

Replies: 1
Views: 585

PostForum: Support   Posted: Thu May 13, 2021 8:44 am   Subject: Cannot Login to Gixen
Have you checked your spam folder, sometimes email messages end up there ?

Mario can be contacted directly via email at the support address given on the [url=https://www.gixen.com/contact.php]Conta ...
  Topic: Error when adding an item
Cupid

Replies: 6
Views: 823

PostForum: Support   Posted: Tue May 11, 2021 5:37 am   Subject: Error when adding an item
The issue that you guys have been posting about most recently on this thread is addressed by Mario [url=http://www.gixen.com/forum/viewtopic.php?t=10270]here, it looks to be resolved now.

The label ...
  Topic: Error when adding an item
Cupid

Replies: 18
Views: 8007

PostForum: Support   Posted: Mon May 10, 2021 9:44 am   Subject: Error when adding an item
I can't find an item with auction id 54960616074 on Ebay either, are you sure that item is still available on their site ?

N.B. Most of this thread is old, from April 2020.
  Topic: Auctions won before I got to bid...
Cupid

Replies: 1
Views: 550

PostForum: Support   Posted: Mon May 10, 2021 9:37 am   Subject: Auctions won before I got to bid...
Most likely those auctions had 'Best Offer' buttons on them, haver you noticed any of these ?

It seems Ebay are promoting sellers to use those more and more recently.

You'd need to provide examp ...
  Topic: billing me twice a year
Cupid

Replies: 4
Views: 856

PostForum: Support   Posted: Mon May 10, 2021 9:32 am   Subject: billing me twice a year
NYgnat,

It seems a few Gixen users have signed up to more than one payment scheme.

As Mario says you'll need to email him to get this sorted out. Please provide as much detail as you can includi ...
  Topic: Exporting a bid history file.
Cupid

Replies: 1
Views: 461

PostForum: Support   Posted: Mon May 10, 2021 9:24 am   Subject: Exporting a bid history file.
The option close to the end of the Settings page allows you to download your currently scheduled snipes to a file.

In terms of getting the History of your snipes into a file I think that best that ...
  Topic: How often do the Ebay bid prices update?
Cupid

Replies: 1
Views: 482

PostForum: Support   Posted: Tue May 04, 2021 1:31 pm   Subject: How often do the Ebay bid prices update?
I believe it's every 2 to 3 hours, but may be more frequent than that towards the end of the auction.

It's also going to depend a bi9t on how busy Gixen servers are, when there are many more auctio ...
  Topic: 4 free snipes at at time
Cupid

Replies: 3
Views: 650

PostForum: Support   Posted: Mon May 03, 2021 11:23 am   Subject: 4 free snipes at at time
It's not the number of snipes that you schedule, it's the number of snipes that you win that count towards that total of 4 snipes per month. You can schedule many more than that over that period, if y ...
  Topic: takes my dollar then runs
Cupid

Replies: 1
Views: 457

PostForum: Support   Posted: Mon May 03, 2021 11:11 am   Subject: takes my dollar then runs
The intention is always to provide extra benefits for subscriptions paid, so if you are not getting any benefits even after paying then something has gone wrong.

In the payment that you made is the ...
  Topic: Auction ended AFTER being added for sniping.
Cupid

Replies: 13
Views: 1464

PostForum: Support   Posted: Sat May 01, 2021 10:14 am   Subject: Auction ended AFTER being added for sniping.
Mario is going to need examples where the auction has not now ended if he's going to be able to investigate further.

Please send such examples to him direct, via email, at the support address given ...
  Topic: Can't snipe from mirror server
Cupid

Replies: 1
Views: 451

PostForum: Support   Posted: Sat May 01, 2021 10:11 am   Subject: Can't snipe from mirror server
I'm not sure I understand, the same snipe is sent from both servers, are you expecting something different ?

When you select the Mirror tab are your (non grouped) snipes listed there ?
  Topic: Mirror showing n/a
Cupid

Replies: 1
Views: 480

PostForum: Support   Posted: Sat May 01, 2021 6:05 am   Subject: Mirror showing n/a
Yes, Grouped bids are never Mirrored.

Grouped items are generally replaceable with one another which lowers the importance for each individual item. However, I think the primary reason why it was i ...
  Topic: Auction ended AFTER being added for sniping.
Cupid

Replies: 13
Views: 1464

PostForum: Support   Posted: Sat May 01, 2021 5:09 am   Subject: Auction ended AFTER being added for sniping.
I think it is designed to detect that listings have ended, on a periodic basis.

However, I agree that sometimes it takes a long time to do so and on quite a few occasions never does until the origi ...
  Topic: How to Relink Gixen to Ebay after changing eBay Username?
Cupid

Replies: 1
Views: 546

PostForum: Support   Posted: Fri Apr 30, 2021 1:25 pm   Subject: How to Relink Gixen to Ebay after changing eBay Username?
Yes, that is right, using the second section on the page that comes up after you press the Settings button near the top of the snipes page.
  Topic: billing me twice a year
Cupid

Replies: 4
Views: 856

PostForum: Support   Posted: Fri Apr 30, 2021 4:53 am   Subject: billing me twice a year
Both these payments should be listed on your Paypal account, are you saying you can't find them anywhere on there ?

If so, Mario may be able to cancel one from his side, if you can provide more det ...
  Topic: Gee, I won one, lost one
Cupid

Replies: 2
Views: 1404

PostForum: Impressions   Posted: Thu Apr 29, 2021 9:51 am   Subject: Gee, I won one, lost one
The primary advantage of a Mirror subscription is even greater reliability.

With it you have two servers, in different locations, trying to snipe for you, so if one fails to place the bid, the othe ...
  Topic: Error: The specified item Id was not found - 353463940808
Cupid

Replies: 8
Views: 1418

PostForum: Support   Posted: Wed Apr 28, 2021 3:50 am   Subject: Error: The specified item Id was not found - 353463940808
I think I have seen an extra step on the Ebay site for these auctions, so I'd recommend aiming to complete the usual process at least 30 seconds before the end of the auction to take account of maybe ...
  Topic: Error: delete failed. Please try again (ref 7001)
Cupid

Replies: 15
Views: 1541

PostForum: Support   Posted: Mon Apr 26, 2021 5:22 am   Subject: Error: delete failed. Please try again (ref 7001)
This may have been related to the Mirror being inaccessible... it seems to be OK now for me.
  Topic: Gixen Mirror Down?
Cupid

Replies: 4
Views: 982

PostForum: Support   Posted: Mon Apr 26, 2021 5:21 am   Subject: Gixen Mirror Down?
I was too, but it seems to be resolved now. Please try again.
  Topic: Error: The specified item Id was not found - 353463940808
Cupid

Replies: 8
Views: 1418

PostForum: Support   Posted: Mon Apr 26, 2021 5:08 am   Subject: Error: The specified item Id was not found - 353463940808
To be honest I don't know.

Before this current manifestation of the problem you could add them as snipes but then it failed at the point of submitting the bid... until we can get to an example of t ...
  Topic: 15 Day Chunk
Cupid

Replies: 1
Views: 766

PostForum: Support   Posted: Sun Apr 25, 2021 2:56 pm   Subject: 15 Day Chunk
Have you enabled a chunk at the top of the Settings page ?

If not, that will be the reason... they only get enabled when you specifically ask for them.
  Topic: Error: The specified item Id was not found - 353463940808
Cupid

Replies: 8
Views: 1418

PostForum: Support   Posted: Sun Apr 25, 2021 2:45 pm   Subject: Error: The specified item Id was not found - 353463940808
This is a known issue, it's because the seller is away. This was last noted at the end of The seller is away until 30 Apr, 2021. Add this item to your watchlist to keep track of it.

You may need to ...
  Topic: Weird message
Cupid

Replies: 1
Views: 677

PostForum: Support   Posted: Sat Apr 24, 2021 2:51 pm   Subject: Weird message
I'd advise updating your authorisation too, using the second section on he Settings page, it costs nothing and takes just a couple of minutes to do.
  Topic: Paid 1 year mirros services, but still see Ads and timers
Cupid

Replies: 4
Views: 1014

PostForum: Support   Posted: Sat Apr 24, 2021 1:04 pm   Subject: Paid 1 year mirros services, but still see Ads and timers
David,

If you have performed the checks I suggested in my first post, and that did not lead to an explanation of your issue then you will need to contact Mario direct, via email, at the support ad ...
  Topic: Unable to added new snipes
Cupid

Replies: 9
Views: 1308

PostForum: Support   Posted: Fri Apr 23, 2021 1:00 pm   Subject: Unable to added new snipes
Yes, I tried it myself soon after my last response and found it was working just as it used to... so maybe Mario fixed it without letting us know.
  Topic: can I outbid myself with a Gixen but am high bidder on ebay
Cupid

Replies: 3
Views: 722

PostForum: Support   Posted: Fri Apr 23, 2021 12:54 pm   Subject: can I outbid myself with a Gixen but am high bidder on ebay
OK thanks for the reply Kirk,

It's always interesting to hear how people are thinking with respect to buying things via auction on Ebay, which is why I asked you.

With respect to reserve prices, ...
  Topic: Unable to added new snipes
Cupid

Replies: 9
Views: 1308

PostForum: Support   Posted: Fri Apr 23, 2021 9:22 am   Subject: Unable to added new snipes
Ah I see, thank you for being more explicit about what is going on.. that should enable Mario to look into it... and, of course, in the mean time you (and others) now have a workaround.

Is this usi ...
  Topic: can I outbid myself with a Gixen but am high bidder on ebay
Cupid

Replies: 3
Views: 722

PostForum: Support   Posted: Fri Apr 23, 2021 9:15 am   Subject: can I outbid myself with a Gixen but am high bidder on ebay
It is always in your best interest to do everything through Gixen.

This is as much due to the way Ebay works as to the sniping feature that Gixen provides to you, and this is why Gixen is designed ...
  Topic: Unable to added new snipes
Cupid

Replies: 9
Views: 1308

PostForum: Support   Posted: Fri Apr 23, 2021 7:55 am   Subject: Unable to added new snipes
So when you push the 'Add' button, the page updates without any error message, but the new snipe does not appear on the list on both the Main and Mirror tabs ?

What is the Target site setting that ...
  Topic: Unable to added new snipes
Cupid

Replies: 9
Views: 1308

PostForum: Support   Posted: Fri Apr 23, 2021 4:46 am   Subject: Unable to added new snipes
I can schedule snipes for both those items using the 'Add' button with a target setting of the United Kingdom.

Do you get any error message at all when you try to do that ?
  Topic: Change ebay account
Cupid

Replies: 1
Views: 495

PostForum: Support   Posted: Thu Apr 22, 2021 12:25 pm   Subject: Change ebay account
Yes, you just need to log in here, then on the snipes page push the 'Settings' button near the top, then you can unlink your old Ebay account and relink you new Ebay account using the second section o ...
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 3
Views: 693

PostForum: Support   Posted: Wed Apr 21, 2021 11:28 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Yes, it seems that sellers generally have to sell quite a lot before they decide to start to actively exclude all bidders from certain countries from buying from them.
  Topic: Any IP restrictons?
Cupid

Replies: 3
Views: 884

PostForum: Support   Posted: Wed Apr 21, 2021 4:51 am   Subject: Any IP restrictons?
I suspect a reconfiguration of Domain Name Servers has been rolled out.

I had a similar problem from the United Kingdom on Sunday which was rectified after a few hours.
  Topic: logout
Cupid

Replies: 1
Views: 466

PostForum: Support   Posted: Wed Apr 21, 2021 3:19 am   Subject: logout
In which context ?

By which I mean what type of hardware and which browser are you using ?

On a desktop perhaps this can be resolved by changing the resolution of the screen ?
  Topic: Snipe bids are being allocated to the wrong ebay ID
Cupid

Replies: 1
Views: 443

PostForum: Support   Posted: Tue Apr 20, 2021 11:47 am   Subject: Snipe bids are being allocated to the wrong ebay ID
You need to sort this out yourself using the second section on the Settings page.
  Topic: auth token has expired
Cupid

Replies: 1
Views: 462

PostForum: Support   Posted: Tue Apr 20, 2021 4:12 am   Subject: auth token has expired
Yes, you can renew your authorisation.

First you need to log in using the fields above and the 'Log in Now' button, then push the Settings button and the section you need to update is the second o ...
  Topic: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
Cupid

Replies: 3
Views: 693

PostForum: Support   Posted: Tue Apr 20, 2021 4:06 am   Subject: AUCTION RESTRICTED: SHIPPING ADDRESS COUNTRY RESTRICTED
On the shipping tab it has:


Postage to: Germany
Excludes: Africa, Asia, Central America and Caribbean, Middle East, North America, Oceania, South East Asia, South America, Russian Federation, Be ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 1
Views: 553

PostForum: Support   Posted: Mon Apr 19, 2021 5:03 am   Subject: You are not eligible to bid on this item.
Yes, you can't win if your bid is not accepted.

Since it's a knife and there are restrictions on those in certain jurisdictions it could be something that Ebay has been forced to implement in order ...
  Topic: Won an auction, but not sure what happened exactly
Cupid

Replies: 2
Views: 1004

PostForum: Impressions   Posted: Mon Apr 19, 2021 4:50 am   Subject: Won an auction, but not sure what happened exactly
Yes you are reading that correctly, the losing bidder placed many bids on that auction, outbidding themselves many times during the auction.

All their bids were before your winning one so were not ...
  Topic: Could not add item error
Cupid

Replies: 15
Views: 6981

PostForum: Support   Posted: Sun Apr 18, 2021 4:53 am   Subject: Could not add item error
Drashid21,

This is an old thread from 2019.

So, you are the first to report a recent issue, in this regard.

Are you able to add snipes manually using the 'Add' button ?
  Topic: Username and Password not being Saved on Desktop Manager
Cupid

Replies: 2
Views: 542

PostForum: Support   Posted: Sun Apr 18, 2021 4:47 am   Subject: Username and Password not being Saved on Desktop Manager
The working directory of the application needs to be able to be written to by the user that is running it.

The default directory will be the one where you are running it from, but if you set up a s ...
  Topic: API
Cupid

Replies: 2
Views: 678

PostForum: Support   Posted: Thu Apr 15, 2021 3:32 am   Subject: API
I think Mario removed support for it, as detailed on [url=http://www.gixen.com/forum/viewtopic.php?t=10231]this thread, please email him for details.

The email is on the [url=https://www.gixen.com/ ...
  Topic: Automatic scroll to - Sorry, this item is already present
Cupid

Replies: 1
Views: 1382

PostForum: Suggestions and Ideas   Posted: Mon Apr 12, 2021 5:40 am   Subject: Automatic scroll to - Sorry, this item is already present
The auction management functions that you are performing on Gixen I generally perform on Ebay prior to any decision as to whether I'll try to snipe the auctions or not.
  Topic: Is 6 seconds enough?
Cupid

Replies: 2
Views: 771

PostForum: Support   Posted: Fri Apr 09, 2021 4:09 am   Subject: Is 6 seconds enough?
A later bid is not more likely to be rejected for being too late. You are however more likely to have your bid rejected due to the bid increment rule. This is because the later you wait the more bids ...
  Topic: 2 different bids for 2 diff ebay sites
Cupid

Replies: 4
Views: 940

PostForum: Support   Posted: Tue Apr 06, 2021 8:49 am   Subject: 2 different bids for 2 diff ebay sites
Personally, I have both Main and Mirror targets set to be my home site... so that if there are any issues with the purchase, at a later stage, it is always the customer service on my home site that I ...
  Topic: 2 different bids for 2 diff ebay sites
Cupid

Replies: 4
Views: 940

PostForum: Support   Posted: Tue Apr 06, 2021 6:47 am   Subject: 2 different bids for 2 diff ebay sites
Actually the vast majority of auctions allow bidding from any site.

I'd recommend that you set the target to be your home site.

If you are worried about bids getting blocked, where your delivery ...
  Topic: Paid 1 year mirros services, but still see Ads and timers
Cupid

Replies: 4
Views: 1014

PostForum: Support   Posted: Tue Apr 06, 2021 3:25 am   Subject: Paid 1 year mirros services, but still see Ads and timers
In the payment confirmation email from Paypal there should be a reference to the Gixen id for which this subscription payment applies.

Is that the same as the Gixen id that you are logging in to ? ...
  Topic: why did i not win the auction?
Cupid

Replies: 3
Views: 985

PostForum: Support   Posted: Sun Apr 04, 2021 4:42 am   Subject: why did i not win the auction?
Do you have a Mirror subscription ? It's one of the settings that is only effective during a subscription.
  Topic: Have Not Received Password Reset Code E-mail
Cupid

Replies: 3
Views: 875

PostForum: Support   Posted: Thu Apr 01, 2021 8:47 am   Subject: Have Not Received Password Reset Code E-mail
Mario can be contacted directly via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above. Please always include your Gixen id in such communication.
  Topic: All bids reset to 0.00
Cupid

Replies: 10
Views: 1401

PostForum: Support   Posted: Wed Mar 31, 2021 10:56 am   Subject: All bids reset to 0.00
I guess it's been like this forever, and I can't remember anyone highlighting it as a problem, till now.

The logic you suggest might be more difficult to implement than you imagine, since it involv ...
  Topic: All bids reset to 0.00
Cupid

Replies: 10
Views: 1401

PostForum: Support   Posted: Wed Mar 31, 2021 9:46 am   Subject: All bids reset to 0.00
If you try to add a snipe that already exists, whether or not that snipe has a zero amount set, the web interface generates an error:

Sorry, this item is already present.
  Topic: All bids reset to 0.00
Cupid

Replies: 10
Views: 1401

PostForum: Support   Posted: Wed Mar 31, 2021 9:07 am   Subject: All bids reset to 0.00
OK, only Mario has the access required to be able to look into that.
  Topic: All bids reset to 0.00
Cupid

Replies: 10
Views: 1401

PostForum: Support   Posted: Wed Mar 31, 2021 8:37 am   Subject: All bids reset to 0.00
It is the default value when you import from a list, but my guess is you have not done that ?

Can you provide an example auction number that you think has had it's snipe value reset ?
  Topic: Won, but not by an increment.
Cupid

Replies: 3
Views: 793

PostForum: Support   Posted: Tue Mar 30, 2021 1:58 pm   Subject: Won, but not by an increment.
I'd categorise a 'snipe' as a bid placed in the last minute or two of an auction... so I wouldn't say a bid placed 11 minutes before the auction was a snipe, no... but some might I suppose.

It was ...
  Topic: Won, but not by an increment.
Cupid

Replies: 3
Views: 793

PostForum: Support   Posted: Tue Mar 30, 2021 4:56 am   Subject: Won, but not by an increment.
The next highest bid was 42 placed more than 11 minutes before the end of he auction. Certainly Ebay would have only displayed an auction price of 9.59 until your bid was accepted, because the next hi ...
  Topic: No dark matter, but thought I'd ask anyway
Cupid

Replies: 4
Views: 860

PostForum: Support   Posted: Mon Mar 29, 2021 12:22 pm   Subject: No dark matter, but thought I'd ask anyway
Yes, I meant the auction number, thank you.

You might find some useful information if you press the History button, but otherwise Mario is the only one with the access to be able to search the data ...
  Topic: No dark matter, but thought I'd ask anyway
Cupid

Replies: 4
Views: 860

PostForum: Support   Posted: Mon Mar 29, 2021 9:38 am   Subject: No dark matter, but thought I'd ask anyway
What was the auction id and what was the Gixen account id that it was scheduled on ?

Is it perhaps possible that you set up more than one snipe for the same item on more than one Gixen account ?
  Topic: Gixen API
Cupid

Replies: 2
Views: 957

PostForum: Suggestions and Ideas   Posted: Sun Mar 28, 2021 2:41 pm   Subject: Gixen API
There used to be one, I think Mario removed support for it though.
  Topic: Viewing eBay on the app
Cupid

Replies: 1
Views: 593

PostForum: Support   Posted: Sun Mar 28, 2021 12:14 pm   Subject: Viewing eBay on the app
Yes, I think this is a problem when you have both the Gixen and Ebay Apps... I believe Mario is seeing if he can find a way around it for a future version.
  Topic: why did i not win the auction?
Cupid

Replies: 3
Views: 985

PostForum: Support   Posted: Sun Mar 28, 2021 5:28 am   Subject: why did i not win the auction?
The [url=https://www.ebay.com/help/buying/bidding/automatic-bidding?id=4014]bid increment at that price is $25.

Therefore due to the bid increment rule, in the last 7 seconds of the auction your bi ...
  Topic: 2 auctions ending at exactly the same time
Cupid

Replies: 15
Views: 16594

PostForum: Support   Posted: Fri Mar 26, 2021 5:14 am   Subject: 2 auctions ending at exactly the same time
Correct, it's no longer a problem.
  Topic: Function Question?
Cupid

Replies: 1
Views: 789

PostForum: Support   Posted: Wed Mar 24, 2021 6:07 am   Subject: Function Question?
My recommendation is to use the 'Add' button without having any new snipe details in the boxes.

Auction prices are only updated periodically on the Gixen servers though, if you want more dynamic up ...
  Topic: Could not confirm your account, activation link expired (31
Cupid

Replies: 3
Views: 870

PostForum: Support   Posted: Sun Mar 21, 2021 5:00 am   Subject: Could not confirm your account, activation link expired (31
Is this from the mobile phone interface ?
  Topic: Invalid authorization
Cupid

Replies: 1
Views: 676

PostForum: Support   Posted: Sat Mar 20, 2021 4:56 pm   Subject: Invalid authorization
Yes, you need to renew it using the second section of the Settings page.

You need to do this at least every 18 months as Ebay expires them after that.

Also if you change any Ebay credentials it' ...
  Topic: EBAY ERROR: PURCHASE LIMIT EXCEEDED
Cupid

Replies: 14
Views: 25614

PostForum: Support   Posted: Sat Mar 20, 2021 2:28 pm   Subject: EBAY ERROR: PURCHASE LIMIT EXCEEDED
You could ask the seller if they imposed a limit and, if they did, why it is an advantage for them.

They might raise the limit as a result, which even if it doesn't help you, might help someone els ...
  Topic: Gixen failed to place bid
Cupid

Replies: 7
Views: 1324

PostForum: Support   Posted: Sat Mar 20, 2021 11:32 am   Subject: Gixen failed to place bid
No, I do mean higher... the offset is the amount of time before the auction end that the bid is placed... so the higher the offset the earlier the bid.
  Topic: Gixen failed to place bid
Cupid

Replies: 7
Views: 1324

PostForum: Support   Posted: Sat Mar 20, 2021 11:18 am   Subject: Gixen failed to place bid
Ebays' bid increment rule is that they don't accept any bid that is less than one bid increment more than the current auction price.

So what this is saying is that when Gixen tried to place the bid ...
  Topic: Gixen failed to place bid
Cupid

Replies: 7
Views: 1324

PostForum: Support   Posted: Sat Mar 20, 2021 9:58 am   Subject: Gixen failed to place bid
Was you bid also more than one bid increment more than the current auction price, so ÂGBP 6 or more ?

What was the status that Gixen gave the snipe after it had completed ?
  Topic: snipe bid placed 2 days prior to auction end.
Cupid

Replies: 4
Views: 1035

PostForum: Support   Posted: Sat Mar 20, 2021 5:05 am   Subject: snipe bid placed 2 days prior to auction end.
On the 'Bidding history' page (looking via .co.uk) it states, at the end of the bidding:

Starting price US $9.99 10 Mar 2021 at 3:26:10pm GMT

and also (just above the bids):

Bidders:9 Bids ...
  Topic: HOW DO WE PAY???
Cupid

Replies: 5
Views: 1201

PostForum: Support   Posted: Fri Mar 19, 2021 6:42 am   Subject: HOW DO WE PAY???
You have to log in here, via the web interface, before you get the Settings button that you need to press.
  Topic: snipe bid placed 2 days prior to auction end.
Cupid

Replies: 4
Views: 1035

PostForum: Support   Posted: Fri Mar 19, 2021 6:39 am   Subject: snipe bid placed 2 days prior to auction end.
I'm sorry but I'm not understanding fully what is being reported here ?

From what I can see there were only three snipe bids, all other bids were placed at least a few hours before the end of the a ...
  Topic: Increase snipe bid for
Cupid

Replies: 1
Views: 877

PostForum: Suggestions and Ideas   Posted: Fri Mar 19, 2021 6:27 am   Subject: Increase snipe bid for
I agree that this would be a better alternative to the Contingency group operation and something I would use up to once per week.
  Topic: Newbie Question: Snipe Bid vs Highest Bidder
Cupid

Replies: 3
Views: 890

PostForum: Support   Posted: Wed Mar 17, 2021 11:22 am   Subject: Newbie Question: Snipe Bid vs Highest Bidder
Part of being a successsful sniper is to have a good idea of what the items are worth, or more specifically what you are willing to pay for them... There's not really any shortcuts for that, the more ...
  Topic: Newbie Question: Snipe Bid vs Highest Bidder
Cupid

Replies: 3
Views: 890

PostForum: Support   Posted: Wed Mar 17, 2021 10:34 am   Subject: Newbie Question: Snipe Bid vs Highest Bidder
You are correct that the highest accepted bid will always win on Ebay, no matter when that bid is placed.

I wouldn't recommend bidding the highest amount that you are willing to pay early though, t ...
  Topic: $1 10 day subscription lifts 4/month limit?
Cupid

Replies: 1
Views: 775

PostForum: Support   Posted: Mon Mar 15, 2021 1:56 pm   Subject: $1 10 day subscription lifts 4/month limit?
Yes, I believe any form of subscription lifts this limit for its duration.
  Topic: New mobile web interface
Cupid

Replies: 10
Views: 4068

PostForum: Announcements   Posted: Mon Mar 15, 2021 4:59 am   Subject: New mobile web interface
The Copyright notice should probably be updated as it currently implies that it hasn't been updated since 2015.
  Topic: Winning bid but lost auction..
Cupid

Replies: 2
Views: 868

PostForum: Support   Posted: Mon Mar 15, 2021 4:46 am   Subject: Winning bid but lost auction..
Thanks for coming back and letting us know.

You can't edit or delete posts once they are here.

There's nothing wrong with this one though, so I won't delete it.

I think its actually useful f ...
  Topic: EBAY ERROR: PURCHASE LIMIT EXCEEDED
Cupid

Replies: 14
Views: 25614

PostForum: Support   Posted: Sun Mar 14, 2021 3:51 pm   Subject: EBAY ERROR: PURCHASE LIMIT EXCEEDED
Unfortunately, Ebay hasn't implemented any way for a buyer to know when these kind of limits have been set. You could ask them to do so, but I wouldn't hold my breath even if they agreed that might be ...
  Topic: Gixen down
Cupid

Replies: 1
Views: 689

PostForum: Support   Posted: Sun Mar 14, 2021 5:21 am   Subject: Gixen down
Perhaps this was a temporary issue for you ?

I can't reproduce it at present.

If you still have an issue please can you be more specific about where the failure occurs and what error messages yo ...
  Topic: Unable to user Mirror Chunks
Cupid

Replies: 2
Views: 820

PostForum: Support   Posted: Mon Mar 08, 2021 9:02 am   Subject: Unable to user Mirror Chunks
I think you have to enable a chunk, at the top of the Settings page, before it will result in your Mirror subscription being current until the expiry of that chunk.
  Topic: can't login/change password
Cupid

Replies: 2
Views: 826

PostForum: Support   Posted: Mon Mar 08, 2021 6:22 am   Subject: can't login/change password
I would first try a password of around 10 characters.

However, if you don't wish to do that, or require more detailed support I think you will need to contact Mario direct, via email, at the suppor ...
  Topic: does gixen support 2FA on ebay?
Cupid

Replies: 1
Views: 741

PostForum: Support   Posted: Mon Mar 08, 2021 4:20 am   Subject: does gixen support 2FA on ebay?
Yes, because Gixen doesn't log into Ebay in the same way that you do.

It uses the authorisation you have given it to place bids on your behalf. In fact Gixen doesn't even know what your Ebay passw ...
  Topic: Thank you! I've just won my first auction using Gixen.
Cupid

Replies: 3
Views: 1251

PostForum: Impressions   Posted: Mon Mar 08, 2021 4:13 am   Subject: Thank you! I've just won my first auction using Gixen.
Yes, you would... however, sooner or later, two bidders are going to do the same and one of them will end up paying something close to that.

Therefore, my advice would always be to set the snipe am ...
  Topic: Country
Cupid

Replies: 1
Views: 1228

PostForum: Suggestions and Ideas   Posted: Sat Mar 06, 2021 3:15 pm   Subject: Country
There are a few Gixen related features that relate to a Country.

The first on the Settings page changes the Gixen links on the snipe page.

The second (target) also on the Settings page changes ...
  Topic: Sorry, this item is already present
Cupid

Replies: 4
Views: 1134

PostForum: Support   Posted: Sat Mar 06, 2021 8:47 am   Subject: Sorry, this item is already present
Yes, as you imply, this is correct operation.

The auction is listed in Canadian Dollars, therefore all bids have to be in Canadian Dollars and you need to specify your snipe amount in Canadian Doll ...
  Topic: New Gixen improvements
Cupid

Replies: 21
Views: 5444

PostForum: Announcements   Posted: Fri Mar 05, 2021 4:39 am   Subject: Re: improvements
the new look looked so much like the eBay

The site hasn't changed how it looks, the change described is in the processing that happens when you log in, not in how it looks after you are logged in. ...
  Topic: Scheduled bid need internet?
Cupid

Replies: 1
Views: 780

PostForum: Support   Posted: Fri Mar 05, 2021 4:35 am   Subject: Scheduled bid need internet?
Gixen is a service.

What this means is that it uses it's own servers to place the bids, so your computer is not involved at all in the actual bidding process and doesn't need to even be powered up ...
  Topic: Sorry, this item is already present
Cupid

Replies: 4
Views: 1134

PostForum: Support   Posted: Fri Mar 05, 2021 4:31 am   Subject: Re: Sorry, this item is already present
Sorry, this item is already present.

This is the message you get if you try to add a snipe for an item for which you've already scheduled a snipe. I don't think that is the root cause of your issue ...
  Topic: Did Gixen double bid?
Cupid

Replies: 3
Views: 1050

PostForum: Support   Posted: Thu Mar 04, 2021 2:12 pm   Subject: Did Gixen double bid?
Yes, unfortunately that is the way Ebay has always worked.

Sellers have to pay extra to impose reserve prices and are not allowed to place ordinary bids on their own items.
  Topic: Did Gixen double bid?
Cupid

Replies: 3
Views: 1050

PostForum: Support   Posted: Thu Mar 04, 2021 12:10 pm   Subject: Did Gixen double bid?
Close to the top of the bidding page it says 'Reserve met'.

This means the seller must have set the reserve at ÂGBP 70, and this was what you were bidding against.
  Topic: Thank you! I've just won my first auction using Gixen.
Cupid

Replies: 3
Views: 1251

PostForum: Impressions   Posted: Thu Mar 04, 2021 12:06 pm   Subject: Thank you! I've just won my first auction using Gixen.
Yes, the highest bid that is accepted always wins on Ebay.

Take care not to revise your snipe in the last two minutes of the auction as that can result in the snipe just being cancelled without the ...
  Topic: New Gixen improvements
Cupid

Replies: 21
Views: 5444

PostForum: Announcements   Posted: Thu Mar 04, 2021 4:43 am   Subject: New Gixen improvements
It's unlikely that the additional checks, over and above what Gixen was already doing in the background to update auction prices periodically, is going to make any difference to how Ebay promotes thos ...
  Topic: New Gixen improvements
Cupid

Replies: 21
Views: 5444

PostForum: Announcements   Posted: Tue Mar 02, 2021 3:59 am   Subject: New Gixen improvements
Fuzzbean,

Gixen has always periodically updated the auction price, all this is doing is additionally updating up to 20 of them when you log in to Gixen.

You'd have to ask Ebay how their algorith ...
  Topic: Constantly being logged out of website
Cupid

Replies: 5
Views: 1394

PostForum: Support   Posted: Mon Mar 01, 2021 1:10 pm   Subject: Constantly being logged out of website
No, you're right, it doesn't.

Perhaps it is a problem with your browsers handling of cookies, if you have something that deletes them for instance.
  Topic: Constantly being logged out of website
Cupid

Replies: 5
Views: 1394

PostForum: Support   Posted: Mon Mar 01, 2021 12:35 pm   Subject: Constantly being logged out of website
OK, I haven't reproduced this problem yet.

You also appear to be the first to be reporting it.

Is this with or without a Mirror subscription on your account ?
  Topic: Error: Could not log in: Incorrect Credentials
Cupid

Replies: 1
Views: 903

PostForum: Support   Posted: Mon Mar 01, 2021 12:32 pm   Subject: Error: Could not log in: Incorrect Credentials
Have you tried just using the lower case version of your credentials?

Gixen doesn't seem to be case sensitive in terms of usernames, I can log in here both with and without capitalising my username ...
  Topic: Gixen and Ebay says I won, but no email or option to pay
Cupid

Replies: 8
Views: 1574

PostForum: Support   Posted: Mon Mar 01, 2021 5:47 am   Subject: Gixen and Ebay says I won, but no email or option to pay
This does seem to have been an Ebay issue, I experienced similar and it sorted itself out a few hours later.
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Cupid

Replies: 61
Views: 13819

PostForum: Support   Posted: Mon Mar 01, 2021 5:44 am   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Have you renewed the authorisation as mentioned in earlier posts ?
  Topic: Constantly being logged out of website
Cupid

Replies: 5
Views: 1394

PostForum: Support   Posted: Mon Mar 01, 2021 5:42 am   Subject: Constantly being logged out of website
I'm a bit confused as to the problem you are reporting.

Is it a problem with the Autosnipe extension for the Chrome browser, with the website interface itself, or both ?
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Cupid

Replies: 61
Views: 13819

PostForum: Support   Posted: Sat Feb 27, 2021 8:42 am   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
I presume this is via the second section of the Settings page ?

Once you initiate the process by selecting the link I think you do need to complete it, by logging into Ebay and confirming the setti ...
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 10
Views: 1983

PostForum: Support   Posted: Fri Feb 26, 2021 6:10 am   Subject: You are not eligible to bid on this item.
Ebay does tend to impose limits on new accounts, especially when they don't have verification of identity and/or a payment method saved, like a credit card.

However, as you say that wouldn't explai ...
  Topic: COVID-19 vaccination appointments
Cupid

Replies: 1
Views: 793

PostForum: Suggestions and Ideas   Posted: Fri Feb 26, 2021 5:57 am   Subject: COVID-19 vaccination appointments
Sniping appointments ?

Via which service, which applies to the health service of which nation/s ?
  Topic: You are not eligible to bid on this item.
Cupid

Replies: 10
Views: 1983

PostForum: Support   Posted: Thu Feb 25, 2021 4:47 am   Subject: You are not eligible to bid on this item.
To be honest, the target setting is unlikely to be the cause of this failure message.

However, if you do live in the UK and your shipping address is thus also in the UK, I'd recommend you do set yo ...
  Topic: Gixen \"No Response from Server\" Error
Cupid

Replies: 3
Views: 1021

PostForum: Support   Posted: Tue Feb 23, 2021 12:32 pm   Subject: Gixen \"No Response from Server\" Error
It's the same as when a web server is not responding for any site, how it's displayed depends n the browser and how it handles a lack of response.
  Topic: Gixen \"No Response from Server\" Error
Cupid

Replies: 3
Views: 1021

PostForum: Support   Posted: Tue Feb 23, 2021 11:08 am   Subject: Gixen \"No Response from Server\" Error
I've had a timeout like this once in the last day, nothing before that.
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Cupid

Replies: 61
Views: 13819

PostForum: Support   Posted: Mon Feb 22, 2021 11:44 am   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Lastmarine,

The issue with Ebay rejecting valid authoritarians was resolved the day it occurred.

Of course that does not mean they now accept authorisations that have been invalidated.

Most l ...
  Topic: Password change
Cupid

Replies: 1
Views: 863

PostForum: Support   Posted: Sun Feb 21, 2021 10:05 am   Subject: Password change
You can reset your Gixen password [url=https://www.gixen.com/forgotpassword.php]here, which is accessed via the [url=https://www.gixen.com/register_oa.php]Sign Up page.
  Topic: unable to change password
Cupid

Replies: 6
Views: 1787

PostForum: Support   Posted: Sun Feb 21, 2021 9:57 am   Subject: unable to change password
No, your Gixen id is entirely separate from your Ebay id and it is recommended that you do not use any of the same credentials here as you do on Ebay, though obviously that can't be enforced.

You c ...
  Topic: Item appearing only on eBay.com.au & not eBay.com
Cupid

Replies: 2
Views: 988

PostForum: Support   Posted: Sun Feb 21, 2021 4:59 am   Subject: Item appearing only on eBay.com.au & not eBay.com
Yes, that sounds fine. This is why target sites are provided as an option.

Timing is relative to the auction, so it doesn't matter which time zone the site that it was listed on is in.
  Topic: Import Gixen List Button repurpose
Cupid

Replies: 4
Views: 1188

PostForum: Suggestions and Ideas   Posted: Sun Feb 21, 2021 4:55 am   Subject: Import Gixen List Button repurpose
They are now under:

My Ebay->Activity->Watching
  Topic: Bidding Trap
Cupid

Replies: 5
Views: 1516

PostForum: Support   Posted: Sat Feb 20, 2021 12:52 pm   Subject: Bidding Trap
If it did prove possible to do something, it would have to be an option that by default was disabled.

I know some snipers still want to be able to snipe things that the seller has not set up the sh ...
  Topic: Bidding Trap
Cupid

Replies: 5
Views: 1516

PostForum: Support   Posted: Sat Feb 20, 2021 10:58 am   Subject: Bidding Trap
For the reasons I've explained above I don't think it will be possible for Gixen to cancel your snipe in these circumstances.

As I also tried to explain, if sellers really don't want to have to de ...
  Topic: snipe still valid after manual bid?
Cupid

Replies: 2
Views: 1008

PostForum: Support   Posted: Sat Feb 20, 2021 10:04 am   Subject: snipe still valid after manual bid?
Yes the snipe will be fine... Ebay doesn't limit the number of valid bids you can place on an auction.

Any bid that you could place yourself can also be placed via the Gixen server, at the time you ...
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 50
Views: 34993

PostForum: Announcements   Posted: Sat Feb 20, 2021 5:26 am   Subject: Please re-authorize Gixen on eBay
All you need to do to sort it out is log in here via the web interface, push the Settings button on the snipes page and then the option you need is the second on the page that comes up.

It costs no ...
  Topic: Bidding Trap
Cupid

Replies: 5
Views: 1516

PostForum: Support   Posted: Sat Feb 20, 2021 5:21 am   Subject: Bidding Trap
Presumably the seller just removed the shipping price for your country ?

What they did not do is block sales to your country, which Ebay does give them the ability to do. This is what Ebay would re ...
  Topic: Import Gixen List Button repurpose
Cupid

Replies: 4
Views: 1188

PostForum: Suggestions and Ideas   Posted: Sat Feb 20, 2021 5:07 am   Subject: Re: Import Gixen List Button repurpose
As ebay does not have lists anymore

Ebay hasn't removed lists.
  Topic: Using mirror
Cupid

Replies: 2
Views: 1069

PostForum: Support   Posted: Fri Feb 19, 2021 8:20 am   Subject: Using mirror
OK, for anyone else's benefit, these things are configurable since different offsets favour different scenarios, and therefore there is no universally agreed 'best' setting.

Personally, I prefer of ...
  Topic: There was a problem with an eBay internal system or process
Cupid

Replies: 2
Views: 1104

PostForum: Support   Posted: Thu Feb 18, 2021 4:49 am   Subject: There was a problem with an eBay internal system or process
What status was the snipe given by Gixen after the auction had completed ?

Were you making changes late on, your description of what happened seems to imply that perhaps you were making changes at ...
  Topic: Request
Cupid

Replies: 3
Views: 1127

PostForum: Suggestions and Ideas   Posted: Tue Feb 16, 2021 12:46 pm   Subject: Request
I think it already notifies you when there is a newer version required.
  Topic: activating mirror chunks
Cupid

Replies: 1
Views: 923

PostForum: Support   Posted: Tue Feb 16, 2021 10:13 am   Subject: activating mirror chunks
You should be able to activate them at the top of the Settings page after you have logged in here via the web interface.

I don't know whether you need to do this before setting up he snipes, but if ...
  Topic: Request
Cupid

Replies: 3
Views: 1127

PostForum: Suggestions and Ideas   Posted: Tue Feb 16, 2021 8:50 am   Subject: Request
What would it's function be ?

To indicate when the seller has updated the listing in some way ?
  Topic: unable to change password
Cupid

Replies: 6
Views: 1787

PostForum: Support   Posted: Tue Feb 16, 2021 6:07 am   Subject: unable to change password
Since Gixen ids are entirely different to Ebay ids, changing your Ebay credentials should not have made any difference to being able to access you Gixen id with unchanged credentials.

Changing Ebay ...
  Topic: mistakenly signed up for a 2nd gixen acc. need it cancel
Cupid

Replies: 1
Views: 833

PostForum: Support   Posted: Tue Feb 16, 2021 5:59 am   Subject: mistakenly signed up for a 2nd gixen acc. need it cancel
Refunds can be arranged by contacting Mario direct via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above. Please include as many details as you can, in ...
  Topic: Multiple odd behaviors on bidding page
Cupid

Replies: 12
Views: 2486

PostForum: Support   Posted: Mon Feb 15, 2021 1:07 pm   Subject: Multiple odd behaviors on bidding page
I seem to have missed this, and it looks like it's already been resolved as detailed [url=http://www.gixen.com/forum/viewtopic.php?t=10174]here.
  Topic: Option to increase the SNIPE BID at Snipe Time
Cupid

Replies: 3
Views: 1235

PostForum: Suggestions and Ideas   Posted: Sun Feb 14, 2021 12:07 pm   Subject: Option to increase the SNIPE BID at Snipe Time
This has been suggested a number of times over the years and, to be honest, I've never been convinced it has merit.

For me it represents flawed thinking... "I'm prepared to pay more if the pri ...
  Topic: Signed up for Mirror service, getting subscrip nag as befor
Cupid

Replies: 2
Views: 739

PostForum: Support   Posted: Sun Feb 14, 2021 5:29 am   Subject: Signed up for Mirror service, getting subscrip nag as befor
Changing your Gixen password or the authority for that account to act for you on Ebay, should not have affected the assignment of the Mirror subscription to your account.

In the payment email from ...
  Topic: meine snipes werden nicht ausgeführt den verkäufer kann i
Cupid

Replies: 1
Views: 692

PostForum: Support   Posted: Sat Feb 13, 2021 3:39 am   Subject: Re: my snipes are not executed the seller can i
I don't speak German, so I'm answering this:

I have placed a bid for an item that has not been carried out. Item number 303874258597. I cannot reach the seller via ebay either. My mails on ebay are ...
  Topic: Cannot Add Items on Watchlist
Cupid

Replies: 4
Views: 1281

PostForum: Support   Posted: Fri Feb 12, 2021 9:45 am   Subject: Cannot Add Items on Watchlist
I'm not fluent in French, sorry.

Is this a problem only on your smartphone or also with the website on your PC ?

If so what type of smartphone are you using, Android or Apple ?

Are you gettin ...
  Topic: Cannot Add Items on Watchlist
Cupid

Replies: 4
Views: 1281

PostForum: Support   Posted: Fri Feb 12, 2021 4:19 am   Subject: Cannot Add Items on Watchlist
Most likely you need to renew the authorisation for Gixen to access your Ebay account in the second section of the Settings page. It doesn't cost you anything and only takes a couple of minutes to com ...
  Topic: Cannot log in or retrieve username or change password
Cupid

Replies: 1
Views: 694

PostForum: Support   Posted: Thu Feb 11, 2021 1:56 pm   Subject: Cannot log in or retrieve username or change password
If you've tried all that then your next step will need to be to contact Mario direct via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab.

Please make su ...
  Topic: Given User name and Password
Cupid

Replies: 1
Views: 760

PostForum: Support   Posted: Thu Feb 11, 2021 3:47 am   Subject: Given User name and Password
No, your Gixen id and password are entirely separate from your Ebay id and it is recommended that you do not use the same ones for both.

You authorise that your Gixen account can place bids on your ...
  Topic: PayPal not using my balance for recurring payments, wants C
Cupid

Replies: 5
Views: 8506

PostForum: Support   Posted: Wed Feb 10, 2021 5:16 am   Subject: PayPal not using my balance for recurring payments, wants C
Perhaps those users have not specified that their balance is their preferred method of payment.

PS: Just as an aside to answer the other query, this forum is deliberately not configured to use Gixe ...
  Topic: Nectar points on eBay UK
Cupid

Replies: 1
Views: 751

PostForum: Support   Posted: Tue Feb 09, 2021 6:24 am   Subject: Nectar points on eBay UK
Yes, you should change your target(s) to be the UK site.

I am also registered on the Nectar scheme and this works for me.

There isn't a downside for someone that lives in the UK and wants things ...
  Topic: Contingency Group Bidding - Spacing of Items
Cupid

Replies: 1
Views: 783

PostForum: Support   Posted: Tue Feb 09, 2021 6:20 am   Subject: Contingency Group Bidding - Spacing of Items
2 minutes to be safe.
  Topic: INVALID AUTHORIZATION - AWARE OF THE ISSUE
Cupid

Replies: 61
Views: 13819

PostForum: Support   Posted: Fri Feb 05, 2021 5:05 pm   Subject: INVALID AUTHORIZATION - AWARE OF THE ISSUE
I would expect updates to be posted here as and when the issue is resolved.
  Topic: Error -1529 (invalid_grant)
Cupid

Replies: 1
Views: 1227

PostForum: Support   Posted: Fri Feb 05, 2021 5:03 pm   Subject: Error -1529 (invalid_grant)
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread.
  Topic: No watch list, unable to paste item number
Cupid

Replies: 1
Views: 1123

PostForum: Support   Posted: Fri Feb 05, 2021 5:02 pm   Subject: No watch list, unable to paste item number
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread.
  Topic: INVALID AUTHORIZATION LOST BID I SHOULD HAVE ONE
Cupid

Replies: 1
Views: 1153

PostForum: Support   Posted: Fri Feb 05, 2021 5:01 pm   Subject: INVALID AUTHORIZATION LOST BID I SHOULD HAVE ONE
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread.
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 1
Views: 1118

PostForum: Support   Posted: Fri Feb 05, 2021 5:01 pm   Subject: INVALID AUTHORIZATION
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread.
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 31
Views: 4334

PostForum: Support   Posted: Fri Feb 05, 2021 5:00 pm   Subject: INVALID AUTHORIZATION
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread.
  Topic: Error -1529
Cupid

Replies: 11
Views: 1970

PostForum: Support   Posted: Fri Feb 05, 2021 4:58 pm   Subject: Error -1529
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread.
  Topic: Error: 'Auth token is hard expired' when adding new items
Cupid

Replies: 3
Views: 977

PostForum: Support   Posted: Fri Feb 05, 2021 4:57 pm   Subject: Error: 'Auth token is hard expired' when adding new items
It looks like Mario is aware, looking into it and will report back on [url=http://www.gixen.com/forum/viewtopic.php?t=10157]this thread.
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 31
Views: 4334

PostForum: Support   Posted: Fri Feb 05, 2021 7:47 am   Subject: INVALID AUTHORIZATION
You need to renew the authority for Gixen to be able to bid on your behalf on Ebay.

Ebay expires the authorisation after a maximum of 18 months, and can also do so if you change any of your Ebay cr ...
  Topic: iOS app crashing en
Cupid

Replies: 3
Views: 1368

PostForum: Support   Posted: Thu Feb 04, 2021 12:16 pm   Subject: iOS app crashing en
Mario can be contacted directly at the support address provided on the [url=https://www.gixen.com/contact.php]Contact tab.
  Topic: Where can I change the password?
Cupid

Replies: 1
Views: 828

PostForum: Support   Posted: Tue Feb 02, 2021 4:39 am   Subject: Where can I change the password?
I presume you want to change you Gixen id password and this is not related to changing any of your Ebay credentials ?

If so the option to get a reset link sent is on the '[url=https://www.gixen.com ...
  Topic: Items disappearing from the screen at the end of an auction
Cupid

Replies: 2
Views: 879

PostForum: Support   Posted: Tue Feb 02, 2021 4:34 am   Subject: Items disappearing from the screen at the end of an auction
Had you perhaps pushed the 'Purge Completed' button previously and then used the browsers refresh button ?

What that tells the browser is to 'repeat the last operation' so it could be interpreted a ...
  Topic: Bid Under Asking Price....
Cupid

Replies: 2
Views: 923

PostForum: Support   Posted: Sat Jan 30, 2021 2:29 pm   Subject: Bid Under Asking Price....
It most often means that the bid was rejected by Ebay because it was lower than one bid increment more than the current auction price.

It can also indicate that your account previously placed a hig ...
  Topic: Sent extra PayPal payment; can I get it credited or refunde
Cupid

Replies: 2
Views: 990

PostForum: Support   Posted: Sat Jan 30, 2021 12:16 pm   Subject: Sent extra PayPal payment; can I get it credited or refunde
Certainly the system is already designed to be able to account for and credit your Gixen account with as many subscription payments as you make.

It might just be that Paypal is being slow to inform ...
  Topic: No bid placed
Cupid

Replies: 1
Views: 834

PostForum: Support   Posted: Fri Jan 29, 2021 4:04 am   Subject: No bid placed
On the main page of that listing it says:

This listing was ended by the seller because the item is no longer available.

which means the auction was ended early, by the seller, before the time Gi ...
  Topic: Changed Ebay password
Cupid

Replies: 1
Views: 782

PostForum: Support   Posted: Wed Jan 27, 2021 4:43 am   Subject: Changed Ebay password
Gixen doesn't actually need to know your Ebay password.

The password you use to log into Gixen is different and it is recommended that you don't use the same one.

However, what Gixen does requir ...
  Topic: Group All in One Click
Cupid

Replies: 1
Views: 779

PostForum: Support   Posted: Wed Jan 27, 2021 4:39 am   Subject: Group All in One Click
No, there isn't currently a multiple edit feature.
  Topic: Not eligible to bid notice..
Cupid

Replies: 2
Views: 912

PostForum: Support   Posted: Tue Jan 26, 2021 12:57 pm   Subject: Not eligible to bid notice..
It's the seller that sets the restrictions when they list items. They can relate to things like, where you are located, whether you have any non paying bidder reports, what your level of feedback is e ...
  Topic: bidding on multiple items that end within seconds of each
Cupid

Replies: 1
Views: 805

PostForum: Support   Posted: Mon Jan 25, 2021 4:33 am   Subject: bidding on multiple items that end within seconds of each
If you want them all (so have not added any to the same Group), it's no problem.
  Topic: Password is not a match. Could not log you in (6) - Firefox
Cupid

Replies: 2
Views: 858

PostForum: Support   Posted: Sun Jan 24, 2021 10:17 am   Subject: Password is not a match. Could not log you in (6) - Firefox
I think you need to update the credentials held by the Autosnipe plugin.

I believe support for the plugin is provided via [url=http://www.gixen.com/forum/viewtopic.php?t=8659]this thread. Which ind ...
  Topic: cannot use
Cupid

Replies: 1
Views: 761

PostForum: Support   Posted: Fri Jan 22, 2021 3:21 pm   Subject: cannot use
Have you tried using the recovery options available on the [url=https://www.gixen.com/register_oa.php]Sign Up page ?
  Topic: Error message - \"No items imported\"
Cupid

Replies: 4
Views: 1171

PostForum: Support   Posted: Fri Jan 22, 2021 4:55 am   Subject: Error message - \"No items imported\"
OK,

If you do have items in your Ebay watch list, that are auctions, the most likely reason that they are not being imported is that your authority for Gixen to be able to act on your behalf on Eba ...
  Topic: Error message - \"No items imported\"
Cupid

Replies: 4
Views: 1171

PostForum: Support   Posted: Thu Jan 21, 2021 10:08 am   Subject: Error message - \"No items imported\"
Which of the options are you using that is generating that message ?, There are more than one possibilities.

Have you tried copying and pasting the auction number, entering the maximum amount that ...
  Topic: System did not bid on 2 items
Cupid

Replies: 1
Views: 831

PostForum: Support   Posted: Thu Jan 21, 2021 5:19 am   Subject: System did not bid on 2 items
What were the auction numbers for these snipes ?

Did you get the same status on both the Main and Mirror tabs ?

Are you getting any error messages on your snipes page ?

Is the authorisation ...
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 48
Views: 175236

PostForum: Announcements   Posted: Wed Jan 20, 2021 4:38 am   Subject: Gixen Desktop Manager (64-bit) released
You don't need to be able to log into Gixen in order to be able to post here.

From what you are saying it sounds like your credentials are not being accepted via the Desktop Manager.

I would fir ...
  Topic: Multiple odd behaviors on bidding page
Cupid

Replies: 12
Views: 2486

PostForum: Support   Posted: Mon Jan 18, 2021 9:40 am   Subject: Multiple odd behaviors on bidding page
Yes, I think these issues will have been due to the incident detailed in [url=http://www.gixen.com/forum/viewtopic.php?t=10133]this thread, which has now been resolved.
  Topic: Error: delete failed.
Cupid

Replies: 1
Views: 893

PostForum: Support   Posted: Mon Jan 18, 2021 9:38 am   Subject: Error: delete failed.
I think this will have been related to the incident detailed in [url=http://www.gixen.com/forum/viewtopic.php?t=10133]this thread, please try again now.
  Topic: gixen desktop not working
Cupid

Replies: 1
Views: 868

PostForum: Support   Posted: Mon Jan 18, 2021 9:37 am   Subject: gixen desktop not working
I think this will have been related to the incident detailed in [url=http://www.gixen.com/forum/viewtopic.php?t=10133]this thread, please try again now.
  Topic: Can't renew Ebay authorisation after password change
Cupid

Replies: 1
Views: 898

PostForum: Support   Posted: Mon Jan 18, 2021 9:34 am   Subject: Can't renew Ebay authorisation after password change
Thanks for confirming that this was caused by the incident detailed in [url=http://www.gixen.com/forum/viewtopic.php?t=10133]this thread.
  Topic: 2 payments taken - should be 1.
Cupid

Replies: 1
Views: 881

PostForum: Support   Posted: Sun Jan 17, 2021 1:28 pm   Subject: 2 payments taken - should be 1.
As indicated on [url=http://www.gixen.com/forum/viewtopic.php?t=10119]this recent thread, you need to request this via email.
  Topic: Unable to enter EbayItem #,paid twice recurring&nonrecc
Cupid

Replies: 5
Views: 1675

PostForum: Support   Posted: Sat Jan 16, 2021 6:38 am   Subject: Unable to enter EbayItem #,paid twice recurring&nonrecc
ronmc2,

You need to request this via email to the support address on the [url=https://www.gixen.com/contact.php]Contact tab above. Please include your Gixen id in the correspondence.
  Topic: how long does it take for subscription to activate
Cupid

Replies: 1
Views: 876

PostForum: Support   Posted: Fri Jan 15, 2021 4:26 am   Subject: how long does it take for subscription to activate
Sometimes Paypal can take a few hours to let Gixen know about a payment.

If it takes more than a day please contact Mario direct at the support address given on the [url=https://www.gixen.com/conta ...
  Topic: Email if out bid
Cupid

Replies: 1
Views: 897

PostForum: Support   Posted: Wed Jan 13, 2021 1:41 pm   Subject: Email if out bid
I'm assuming you mean, if the price rises above the level where your bid would be able to be placed ?

It's controlled via the 'Notifications for your account' section of the Settings page.

There ...
  Topic: Suggestion - Group Editing
Cupid

Replies: 6
Views: 3846

PostForum: Suggestions and Ideas   Posted: Mon Jan 11, 2021 11:13 am   Subject: Suggestion - Group Editing
Unfortunately the shipping and handling cost provided to Gixen is often inaccurate. Often when the transaction is international the costs obtained only reflect the domestic shipping charge.

I've be ...
  Topic: I think I have two usernames. can I fix?
Cupid

Replies: 1
Views: 940

PostForum: Support   Posted: Sat Jan 09, 2021 2:16 pm   Subject: I think I have two usernames. can I fix?
You can transfer a subscription from one Gixen account to another using the Mirror Transfer Form which can be accessed from the Settings page.

You can also delete an account via the 'Close Account' ...
  Topic: list not refreshing
Cupid

Replies: 5
Views: 1576

PostForum: Support   Posted: Sat Jan 09, 2021 10:19 am   Subject: list not refreshing
Yes, I believe the Android App will be obtaining all it's data from the Gixen servers, and therefore is going to operate like the web interface in this respect.

The frequency at which auction price ...
  Topic: list not refreshing
Cupid

Replies: 5
Views: 1576

PostForum: Support   Posted: Sat Jan 09, 2021 8:39 am   Subject: list not refreshing
Is the 'app' that you are referring to the one for a mobile or the Gixen Desktop Manager for devices that run Windows ?

On the website the current price is only updated periodically, it certainly d ...
  Topic: Count down timer
Cupid

Replies: 1
Views: 1012

PostForum: Support   Posted: Wed Jan 06, 2021 7:41 am   Subject: Count down timer
The snipe page is not a dynamic one, no.

This aspect does get updated every time the page is changed by your actions though.

If you just want updated status and timing information it's best to u ...
  Topic: problem Login in in the new gixen
Cupid

Replies: 18
Views: 23522

PostForum: Support   Posted: Wed Jan 06, 2021 5:09 am   Subject: problem Login in in the new gixen
An email account is required to activate your Gixen account in the first place.
  Topic: Unable to log in.
Cupid

Replies: 4
Views: 1520

PostForum: Support   Posted: Wed Jan 06, 2021 4:42 am   Subject: Unable to log in.
From what you are saying it does appear that the problems you are having are because your authorisation with Ebay has been revoked. So the first thing you should do is reauthorise an account using the ...
  Topic: Unable to enter EbayItem #,paid twice recurring&nonrecc
Cupid

Replies: 5
Views: 1675

PostForum: Support   Posted: Tue Jan 05, 2021 6:21 am   Subject: Unable to enter EbayItem #,paid twice recurring&nonrecc
Is it possible that you have set up more than one Gixen account ?

On the Settings page, at the top what does it now say your subscription is good until (first section).

Is it possible that it is ...
  Topic: Unable to log in.
Cupid

Replies: 4
Views: 1520

PostForum: Support   Posted: Mon Jan 04, 2021 10:26 am   Subject: Unable to log in.
If it were me, I think the first thing I would do is restart my browser. That's often a reason why sites appear to be slower than usual.

If you do manage to get logged in via the web interface I wo ...
  Topic: list not refreshing
Cupid

Replies: 5
Views: 1576

PostForum: Support   Posted: Mon Jan 04, 2021 4:57 am   Subject: list not refreshing
When you say 'refresh the list' can you explain in more detail what aspects you are hoping/expecting to change ?
  Topic: mistake
Cupid

Replies: 4
Views: 3439

PostForum: Support   Posted: Fri Jan 01, 2021 1:35 pm   Subject: mistake
You will need to contact Mario direct via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above, please include your Gixen id in all correspondence.
  Topic: 6 different auctions ended without my bid going through
Cupid

Replies: 3
Views: 1440

PostForum: Support   Posted: Thu Dec 31, 2020 7:58 am   Subject: 6 different auctions ended without my bid going through
Please read the information on the FAQ tab above as it is mentioned there, but there are other useful things also detailed on that page.

I recommend everyone to read it, at least once.
  Topic: Paid for mirror service twice
Cupid

Replies: 2
Views: 1202

PostForum: Support   Posted: Thu Dec 31, 2020 4:15 am   Subject: Paid for mirror service twice
Is ikjeld your Gixen id or your Ebay id ?
  Topic: 6 different auctions ended without my bid going through
Cupid

Replies: 3
Views: 1440

PostForum: Support   Posted: Thu Dec 31, 2020 4:12 am   Subject: 6 different auctions ended without my bid going through
It sounds like you were adding them too late, did you not see any warnings about that in red ?

Gixen requires at least 2 minutes before an auction ends to set up a snipe.

If you are submitting o ...
  Topic: “My Snipes} tab
Cupid

Replies: 1
Views: 1276

PostForum: Suggestions and Ideas   Posted: Wed Dec 30, 2020 6:03 am   Subject: “My Snipes} tab
I think the reason that this was not implemented from the start is that the site was deliberately designed so that users did not even need to be registered to be able to view and use most areas of the ...
  Topic: How do i change my password?
Cupid

Replies: 4
Views: 2071

PostForum: Support   Posted: Tue Dec 29, 2020 3:20 pm   Subject: How do i change my password?
I agree that it isn't intuitive.

If you push the 'Sign Up' button on the home page you are presented with a page that includes:

Forgot your Gixen password? You can reset it
  Topic: Gixen Mirror Price Increase
Cupid

Replies: 2
Views: 1247

PostForum: Support   Posted: Tue Dec 29, 2020 1:43 pm   Subject: Gixen Mirror Price Increase
Presumably your current subscription is not recurring ?

New payments are additive, and just add to what you already have in terms of duartion.

If you make an new payment you could, I guess, addi ...
  Topic: OUTBID
Cupid

Replies: 1
Views: 1142

PostForum: Support   Posted: Mon Dec 28, 2020 5:58 am   Subject: OUTBID
If the status was 'BID UNDER ASKING PRICE' and your offset was less than 7 seconds, then it will have been due to Ebays' Bid Increment Rule, which is one of the questions covered on the FAQ page.
  Topic: Gixen Mirror Price Change
Cupid

Replies: 43
Views: 16006

PostForum: Announcements   Posted: Sun Dec 27, 2020 6:03 am   Subject: Gixen Mirror Price Change
greshoff,

This would make sense if you still had 8 months to run on your previous subscription, payments are additive and don't overwrite any current subscription, is that possible ?

Otherwise, ...
  Topic: Desktop Manager Login
Cupid

Replies: 4
Views: 1988

PostForum: Support   Posted: Wed Dec 23, 2020 10:20 am   Subject: Desktop Manager Login
If you choose to have the Gixen Desktop Manager remember your credentials on your machine you need to make sure that it has write access to its working directory.
  Topic: Changing my subscription to a different account
Cupid

Replies: 2
Views: 1276

PostForum: Support   Posted: Wed Dec 23, 2020 4:34 am   Subject: Changing my subscription to a different account
If it is a different Ebay account that you want Ebay to bid from you change that in the second section of the Settings page.

If you want to transfer your Mirror subscription to a different Gixen ac ...
  Topic: mirror function
Cupid

Replies: 1
Views: 1085

PostForum: Support   Posted: Mon Dec 21, 2020 4:54 am   Subject: mirror function
Putting an item in a Group means it won't be sent from the Mirror. This is a consequence of it being too complicated to cancel items reliable across servers, and not a good reason to do this. Standard ...
  Topic: The gixen button is gone on Ebay
Cupid

Replies: 1
Views: 1244

PostForum: Support   Posted: Sun Dec 20, 2020 4:33 am   Subject: The gixen button is gone on Ebay
You can still log in manually here and add them using the 'Add' button.

The buttons on the pages is implemented via the 'Gixen eBay Auction Sniper' Add-On to your browser, so the first thing I'd c ...
  Topic: Can't place a smile on item watching in ebay
Cupid

Replies: 2
Views: 1482

PostForum: Support   Posted: Sun Dec 20, 2020 4:28 am   Subject: Can't place a smile on item watching in ebay
It appears that auction number is not a valid item id on Ebay, perhaps they removed it ?
  Topic: Purchased Mirror Service
Cupid

Replies: 8
Views: 2504

PostForum: Support   Posted: Sat Dec 19, 2020 4:51 am   Subject: Purchased Mirror Service
Have you got exactly the same problem on three different Gixen accounts, sdfff, snipe22 and elk234 ?

It also appears that auction had completed a few hours before you posted about it here, which al ...
  Topic: Purchased Mirror Service
Cupid

Replies: 8
Views: 2504

PostForum: Support   Posted: Fri Dec 18, 2020 10:38 am   Subject: Purchased Mirror Service
Thanks for letting us know.
  Topic: DESKTOP MANAGER ERROR MESSAGES
Cupid

Replies: 2
Views: 1442

PostForum: Support   Posted: Fri Dec 18, 2020 10:33 am   Subject: DESKTOP MANAGER ERROR MESSAGES
I think it's most likely that the storage of your credentials on your PC somehow got corrupted. This would explain why starting again with a fresh download might sort out the issue with being able to ...
  Topic: Purchased Mirror Service
Cupid

Replies: 8
Views: 2504

PostForum: Support   Posted: Fri Dec 18, 2020 4:43 am   Subject: Purchased Mirror Service
Sometimes it takes a while for Gixen to be informed by Paypal, so I'd give it a few hours after payment before logging in again.

If it's been longer than that and the payment confirmation email fro ...
  Topic: Cannot pay for mirror
Cupid

Replies: 6
Views: 6986

PostForum: Support   Posted: Wed Dec 16, 2020 10:46 am   Subject: Cannot pay for mirror
My interpretation of what's been written above is that Paypal have blocked any use via VPN, not that any use from China is blocked... Indeed the OP says they've managed to link their bank account to t ...
  Topic: How many winning bids with gixen mirror?
Cupid

Replies: 1
Views: 1361

PostForum: Support   Posted: Wed Dec 16, 2020 6:07 am   Subject: How many winning bids with gixen mirror?
It's 4 winning snipes per (rolling) calendar month, isn't it ?

With a Mirror subscription it's not limited, within reason.

I'm sure if you were entering tens of thousands it would raise some ey ...
  Topic: How do I find if I signed up to a recurring subscription?
Cupid

Replies: 1
Views: 1343

PostForum: Support   Posted: Tue Dec 15, 2020 9:58 am   Subject: How do I find if I signed up to a recurring subscription?
To quote from How do I find out if my current mirror account is recurring or non-recurrlng?

I am working on adding this information to the Gixen settings page, but in the meantime the only way to c ...
  Topic: Cannot pay for mirror
Cupid

Replies: 6
Views: 6986

PostForum: Support   Posted: Tue Dec 15, 2020 4:05 am   Subject: Cannot pay for mirror
If I were Chinese, I'd start here:

https://www.paypal.com/cn/smarthelp/contact-us
  Topic: error
Cupid

Replies: 3
Views: 1704

PostForum: Support   Posted: Mon Dec 14, 2020 4:38 am   Subject: error
Actually that most likely is the issue, as discussed most recently [url=http://www.gixen.com/forum/viewtopic.php?t=9970]here and in more detail some time ago [url=http://www.gixen.com/forum/viewtopic. ...
  Topic: Two Sniping Softwares?
Cupid

Replies: 7
Views: 2460

PostForum: Support   Posted: Sun Dec 13, 2020 5:38 am   Subject: Two Sniping Softwares?
Perhaps if you want it to remain as transparent as it is now there could be two versions of 'WON', a> 'WON BY GIXEN' and b> Just 'WON' when Gixen didn't place the winning bid, but it was placed ...
  Topic: 101 Error with Desktop Manager
Cupid

Replies: 5
Views: 1976

PostForum: Support   Posted: Sun Dec 13, 2020 5:20 am   Subject: 101 Error with Desktop Manager
If you are able to log in to the web interface your Gixen account is OK, so I think you'd be going backwards to do anything to that.

There's no harm deleting the Gixen Desktop Manager software from ...
  Topic: error
Cupid

Replies: 3
Views: 1704

PostForum: Support   Posted: Sun Dec 13, 2020 5:12 am   Subject: error
The first thing I would check is that your authorisation is up to date in the second section on the Settings page. Actually it's worth renewing whatever it says, there is no harm or cost to dos so.
...
  Topic: Other options for subscribing besides PayPal???
Cupid

Replies: 2
Views: 2011

PostForum: Suggestions and Ideas   Posted: Sun Dec 13, 2020 4:56 am   Subject: Other options for subscribing besides PayPal???
The last time this was raised [url=http://www.gixen.com/forum/viewtopic.php?t=9730]here, Mario was considering it.
  Topic: 101 Error with Desktop Manager
Cupid

Replies: 5
Views: 1976

PostForum: Support   Posted: Fri Dec 11, 2020 7:33 am   Subject: 101 Error with Desktop Manager
I think you must be getting your credentials wrong.

Check whether or not you able to log in here via the 'Log in Now' button with those same credentials.
  Topic: Multiple item delete
Cupid

Replies: 3
Views: 1567

PostForum: Support   Posted: Fri Dec 11, 2020 5:12 am   Subject: Multiple item delete
Ah OK,

I'm not aware of a similar function being available in the Desktop Manager.
  Topic: Snipe failed to execute and History incomplete
Cupid

Replies: 14
Views: 3613

PostForum: Support   Posted: Fri Dec 11, 2020 4:45 am   Subject: Snipe failed to execute and History incomplete
Yes, I think you've answered your own point. I think the second missile is already sent out as soon as you indicate it's necessary (by confirming the Edit), but that might still be too late, and that ...
  Topic: Multiple item delete
Cupid

Replies: 3
Views: 1567

PostForum: Support   Posted: Thu Dec 10, 2020 1:20 pm   Subject: Multiple item delete
Yes, here in the web interface, this is what the red cross used with the toggle buttons on the left of the page are used for.
  Topic: 101 Error with Desktop Manager
Cupid

Replies: 5
Views: 1976

PostForum: Support   Posted: Thu Dec 10, 2020 11:50 am   Subject: 101 Error with Desktop Manager
Once you are in, use the 'Settings' menu to select the 'Username and Password' option and you can enter your credentials again on the pop-up window that comes up.
  Topic: Place an opening bid then using Gixen
Cupid

Replies: 1
Views: 1243

PostForum: Support   Posted: Thu Dec 10, 2020 5:20 am   Subject: Place an opening bid then using Gixen
Yes you can.

The proviso here though is that Ebay won't accept the same, or a lower, bid than you've already placed from the same Ebay account.

There would be no point in placing the same bid ag ...
  Topic: Snipe failed to execute and History incomplete
Cupid

Replies: 14
Views: 3613

PostForum: Support   Posted: Thu Dec 10, 2020 5:03 am   Subject: Snipe failed to execute and History incomplete
I think it's hard to predict what other people will feel about situations you haven't experienced yourself.

To continue the analogy, there can be no guarantee that setting off another missile, afte ...
  Topic: Gixen Mirror Price Change
Cupid

Replies: 43
Views: 16006

PostForum: Announcements   Posted: Wed Dec 09, 2020 4:22 am   Subject: Re: CANCEL RECURRING PAYMENTS
How do I cancel the automatic recurring payment?

This can be done via your Paypal account. The recurring payment that you wish to cancel will reference Gixen.
  Topic: Gixen Mirror Price Change
Cupid

Replies: 43
Views: 16006

PostForum: Announcements   Posted: Wed Dec 09, 2020 4:20 am   Subject: Re: Subscription
I have subscribed for 2 years and on a rolling basis. I have more than one account and if possible, I would like to transfer the remainder of my subscription to another account if possible.

Please ...
  Topic: BUG-Appears Gixen Bid Lot up to Maximum Bid without reason
Cupid

Replies: 2
Views: 1393

PostForum: Support   Posted: Wed Dec 09, 2020 4:03 am   Subject: BUG-Appears Gixen Bid Lot up to Maximum Bid without reason
The under bid was $666.00 placed at 6:27:42PM PST and the bid increment in that range is $10.00 so a winning bid of US $668.88 is the correct result.

There was another lower bid accepted at the sam ...
  Topic: Snipe failed to execute and History incomplete
Cupid

Replies: 14
Views: 3613

PostForum: Support   Posted: Wed Dec 09, 2020 3:50 am   Subject: Snipe failed to execute and History incomplete
I think perhaps a little more understanding of how a sniping engine works might help manage expectations as to what might be possible and what is unlikely:

So, by way of analogy, the snipes are a b ...
  Topic: Snipe failed to execute and History incomplete
Cupid

Replies: 14
Views: 3613

PostForum: Support   Posted: Tue Dec 08, 2020 6:27 am   Subject: Snipe failed to execute and History incomplete
Quote from the FAQ page:

Can I change my bid after I've entered it in Gixen?

Yes, just click the

This operation has been as described this way for many years, it hasn't changed recently. I g ...
  Topic: Bid increments - does ebay make exceptions?
Cupid

Replies: 3
Views: 1601

PostForum: Support   Posted: Tue Dec 08, 2020 5:52 am   Subject: Bid increments - does ebay make exceptions?
I agree that something looks odd with the timings of both the 64.66 and 61.95 bids seemingly being before the 62.66 bid which you wouldn't expect to be accepted in that case. I'd prefer to see the act ...
  Topic: Multisnipe gropus
Cupid

Replies: 3
Views: 1655

PostForum: Support   Posted: Tue Dec 08, 2020 5:12 am   Subject: Multisnipe gropus
I suspect that those two auctions were just too close together for Gixen to be able to cancel the second snipe after detecting that it had won the first.

The process of sniping an auction starts a ...
  Topic: Snip made to eBay.com rather than from eBay.co.uk
Cupid

Replies: 1
Views: 1325

PostForum: Support   Posted: Tue Dec 08, 2020 5:06 am   Subject: Snip made to eBay.com rather than from eBay.co.uk
The significant setting for this is 'target' (not 'country' which just changes where links on the snipes page direct you).

Do you have both your Main and Mirror 'target' settings set to be the Unit ...
  Topic: Automatic Bidding for eBay
Cupid

Replies: 2
Views: 1458

PostForum: Support   Posted: Tue Dec 08, 2020 5:01 am   Subject: Automatic Bidding for eBay
It is not a good idea to also place a bid well ahead of the auction end, on Ebay.

The reason being is that this will more likely attract other bidders to place bids in order to try to outbid you.
...
  Topic: Website: How to get back to snipes
Cupid

Replies: 1
Views: 1278

PostForum: Support   Posted: Sat Dec 05, 2020 5:26 am   Subject: Website: How to get back to snipes
You are correct in your evaluation as to how the site is designed.

It is deliberately organised that way so that you don't need to be logged in to use most areas of the site. So the 'Log in Now' bu ...
  Topic: Urgent question (less than 16 hours remaining on auction)
Cupid

Replies: 2
Views: 1489

PostForum: Support   Posted: Mon Nov 30, 2020 4:57 am   Subject: Urgent question (less than 16 hours remaining on auction)
I can't see anything particularly unusual about it.

The current under bidder decided to outbid themselves a number of times, which might seem illogical given the Ebay proxy biding system but I've f ...
  Topic: bids for an auction show in ebay, but not in Gixen
Cupid

Replies: 1
Views: 1247

PostForum: Support   Posted: Mon Nov 30, 2020 4:47 am   Subject: bids for an auction show in ebay, but not in Gixen
This is normal operation, Gixen can not monitor all auctions in real time, updates appear periodically. To monitor every auction in real time would require many more resources than are available.

I ...
  Topic: Iphone login
Cupid

Replies: 2
Views: 1390

PostForum: Support   Posted: Sun Nov 29, 2020 1:48 pm   Subject: Iphone login
Does it fail to log you in when you use only lower case ?
  Topic: import whatchlists brings previousaly deleted items
Cupid

Replies: 9
Views: 2887

PostForum: Support   Posted: Sun Nov 29, 2020 7:59 am   Subject: import whatchlists brings previousaly deleted items
I'd be very surprised if the choice of browser used had any impact on an issue like this.
  Topic: Autopay cancelled?
Cupid

Replies: 2
Views: 1453

PostForum: Support   Posted: Fri Nov 27, 2020 1:42 pm   Subject: Autopay cancelled?
It's probably best to email Mario direct at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab above. Please include your Gixen id.
  Topic: Gixen Desktop Manager (64-bit) released
Cupid

Replies: 48
Views: 175236

PostForum: Announcements   Posted: Thu Nov 26, 2020 8:54 am   Subject: Gixen Desktop Manager (64-bit) released
The grey one is the one that is currently selected. So if you perform an action like 'Edit' or 'Delete' that is the one the action applies to.
  Topic: Please re-authorize Gixen on eBay
Cupid

Replies: 50
Views: 34993

PostForum: Announcements   Posted: Tue Nov 24, 2020 5:20 am   Subject: Please re-authorize Gixen on eBay
The place to check for it on the Ebay website is:

My eBay->Account Tab->Site preferences->General Preferences->Third-party authorisations

and will be listed as 'Gixen Inc.'.

There ...
  Topic: Paid for mirror, but it's not showing on account
Cupid

Replies: 1
Views: 1254

PostForum: Support   Posted: Tue Nov 24, 2020 5:07 am   Subject: Paid for mirror, but it's not showing on account
Sometimes it can take a while for Paypal to let Gixen know about a new payment.

If it's still not updated please contact Mario directly via email at the support address given on the [url=https://ww ...
  Topic: Won through vixen but showing as outbid on eBay
Cupid

Replies: 11
Views: 3937

PostForum: Support   Posted: Tue Nov 24, 2020 5:03 am   Subject: Won through vixen but showing as outbid on eBay
If you are getting emails from Ebay relating to another Ebay account then it must be that Ebay associates that account with your email address. This might be something you want to follow up with them. ...
  Topic: Add, Edit, Delete, and Refresh Buttons Greyed Out on Deskto
Cupid

Replies: 1
Views: 1245

PostForum: Support   Posted: Tue Nov 24, 2020 4:50 am   Subject: Add, Edit, Delete, and Refresh Buttons Greyed Out on Deskto
When you single click on a snipe in the Desktop Manager does it turn grey ?

I find that, by default, it tends to be the first snipe that is selected in this way and the one that populates the detai ...
  Topic: yearly subscription ran out how do i sign up again
Cupid

Replies: 1
Views: 1517

PostForum: Support   Posted: Sun Nov 22, 2020 6:37 am   Subject: yearly subscription ran out how do i sign up again
After logging in here you need to push the 'Settings' button and then all the options are at the top of the page that comes up.
  Topic: Won through vixen but showing as outbid on eBay
Cupid

Replies: 11
Views: 3937

PostForum: Support   Posted: Sat Nov 21, 2020 7:22 am   Subject: Won through vixen but showing as outbid on eBay
If you want to change the Ebay account that Gixen places bids on to be jsnowbum1, I think you will need to do that yourself using the second section of the Settings page. Mario won't be able to do tha ...
  Topic: Gixen list
Cupid

Replies: 2
Views: 1550

PostForum: Support   Posted: Sat Nov 21, 2020 7:13 am   Subject: Gixen list
Has this feature worked for you in the past ?

I'm just trying to eliminate the possibility of the name of your list not matching exactly what Gixen is looking for.
  Topic: import whatchlists brings previousaly deleted items
Cupid

Replies: 9
Views: 2887

PostForum: Support   Posted: Thu Nov 19, 2020 10:01 am   Subject: import whatchlists brings previousaly deleted items
Interesting.

It would seem much more likely that the underlying issue is on the Ebay side of this and that consequently Mario will need to report the issue to them, referencing the API interface th ...
  Topic: renewal
Cupid

Replies: 2
Views: 1593

PostForum: Support   Posted: Thu Nov 19, 2020 8:42 am   Subject: renewal
Is there a reference in the payment notification from Paypal to the Gixen account that it relates to ?

Does that exactly match the credentials you use to log in here ?

Is it fishbone601 ?
  Topic: charged for membership 2x
Cupid

Replies: 2
Views: 1544

PostForum: Support   Posted: Wed Nov 18, 2020 4:38 am   Subject: charged for membership 2x
Is it possible that you signed up for annual renewal last year, so that one of these was automated by Paypal ?

Have you been credited with both payments in terms of the length of your subscription ...
  Topic: Won through vixen but showing as outbid on eBay
Cupid

Replies: 11
Views: 3937

PostForum: Support   Posted: Tue Nov 17, 2020 8:03 am   Subject: Won through vixen but showing as outbid on eBay
It looks like that item was won with a snipe on an Ebay account with no feedback. That was also the only snipe bid on that auction.

Does your jsnowbum16 Ebay account have any feedback ?

Gixen mu ...
  Topic: History listing for schelduled status items is incomplete
Cupid

Replies: 2
Views: 1407

PostForum: Support   Posted: Tue Nov 17, 2020 5:51 am   Subject: History listing for schelduled status items is incomplete
My understanding of the History records was that they would only appear once the snipe was deleted.

Therefore I wouldn't expect any of your future snipes to appear there until after the auction had ...
  Topic: New Target settings for eBay country sites
Cupid

Replies: 15
Views: 21211

PostForum: Announcements   Posted: Mon Nov 16, 2020 5:17 am   Subject: New Target settings for eBay country sites
Yes, you get extra redundancy in that if for some reason your home site is down/not accepting bids then your bid can still be placed.

Of course you'd set up your offset to be higher for your home s ...
  Topic: Link to iPhone App?
Cupid

Replies: 4
Views: 1930

PostForum: Support   Posted: Sun Nov 15, 2020 6:04 am   Subject: Link to iPhone App?
In the App store search for 'Gixen Ebay Auction sniper'.

It took me a while to find it too.
  Topic: Appeal to subscribe
Cupid

Replies: 1
Views: 1314

PostForum: Support   Posted: Sun Nov 15, 2020 5:56 am   Subject: Appeal to subscribe
First you need to log in here via the web interface.

Then on the snipes page you ned to push the Settings button.

You can view the status of your Mirror subscription and see all the available op ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 7
Views: 2752

PostForum: Support   Posted: Sun Nov 15, 2020 5:53 am   Subject: INVALID AUTHORIZATION
You need to log on here via the web interface before you will be able to access the Settings page by pushing the Settings button that is below the tabs but above your snipes.
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 7
Views: 2752

PostForum: Support   Posted: Sat Nov 14, 2020 1:01 pm   Subject: INVALID AUTHORIZATION
You can renew your authorisation using the second section of the Settings page, it doesn't cost anything and takes just a few minutes.

It means that the authorisation you gave for Gixen to bid on y ...
  Topic: How do i change my password?
Cupid

Replies: 4
Views: 2071

PostForum: Support   Posted: Sat Nov 14, 2020 4:29 am   Subject: How do i change my password?
I think [url=http://www.gixen.com/forum/viewtopic.php?t=10034]this was the last time this subject was raised.
  Topic: Unable to subscribe
Cupid

Replies: 1
Views: 1359

PostForum: Support   Posted: Sat Nov 14, 2020 3:51 am   Subject: Unable to subscribe
I think that is moist likely a Paypal problem, I'd leave it a few hours and then try again.
  Topic: Shipping from Britain
Cupid

Replies: 2
Views: 1357

PostForum: Support   Posted: Fri Nov 13, 2020 4:28 am   Subject: Shipping from Britain
On the 'Shipping and payments' tab it also says:

Excludes:
Bolivia, Haiti, Liberia, Nicaragua, Turkmenistan, Paraguay, Mauritius, Sierra Leone, Venezuela

Which implies to me that unless your s ...
  Topic: Deleted Bid But Still Sniped and Won
Cupid

Replies: 9
Views: 2661

PostForum: Support   Posted: Thu Nov 12, 2020 10:47 am   Subject: Deleted Bid But Still Sniped and Won
It's not something I'm going to be recommending to anyone.

I'd primarily regard it as a way of avoiding restrictions.
  Topic: Deleted Bid But Still Sniped and Won
Cupid

Replies: 9
Views: 2661

PostForum: Support   Posted: Thu Nov 12, 2020 9:21 am   Subject: Deleted Bid But Still Sniped and Won
Interesting, so Gixen allows you to have the same Ebay id associated with two different Gixen accounts ?
  Topic: Can manual bids beat Gixen free?
Cupid

Replies: 2
Views: 1278

PostForum: Support   Posted: Thu Nov 12, 2020 3:58 am   Subject: Can manual bids beat Gixen free?
I think in order to address this question we should put ourselves in the position of the manual bidder that 'responds' to a bid in the last 30 seconds of an auction.

Firstly, the only way to actual ...
  Topic: Gixen Mirror?
Cupid

Replies: 2
Views: 1487

PostForum: Support   Posted: Wed Nov 11, 2020 5:06 am   Subject: Gixen Mirror?
It's $6 per year.

Where do you think it is unclear on this site ? The term 'annual' is used on the Settings page where you have all the options.
  Topic: Link my Gixen to 2 ebay accounts
Cupid

Replies: 2
Views: 1180

PostForum: Support   Posted: Wed Nov 11, 2020 4:59 am   Subject: Link my Gixen to 2 ebay accounts
You can change the Ebay account that Gixen is going to bid on using the second section on the Settings page.

After you log in here via the web interface you need to press the Settings button above ...
  Topic: Deleted Bid But Still Sniped and Won
Cupid

Replies: 9
Views: 2661

PostForum: Support   Posted: Wed Nov 11, 2020 3:02 am   Subject: Deleted Bid But Still Sniped and Won
Only Mario has access to the server logs that detail exactly what happened at precisely what time, so you'll need to contact him direct via email at the support address given on the [url=https://www.g ...
  Topic: why did my bid fail
Cupid

Replies: 6
Views: 2087

PostForum: Support   Posted: Wed Nov 11, 2020 2:56 am   Subject: why did my bid fail
This is an extract from the FAQ tab.

Can I change my bid after I've entered it in Gixen?

Yes, just click the

I recommend that all users read the whole of that tab at least once.

The set u ...
  Topic: Deleted Bid But Still Sniped and Won
Cupid

Replies: 9
Views: 2661

PostForum: Support   Posted: Tue Nov 10, 2020 7:21 am   Subject: Deleted Bid But Still Sniped and Won
Has this snipe also reappeared on your snipes page when you log in now ?
  Topic: Like others, no bid
Cupid

Replies: 2
Views: 1320

PostForum: Support   Posted: Mon Nov 09, 2020 4:39 am   Subject: Like others, no bid
Make sure that you are logged into Ebay when you look at an auction, because otherwise it can look like it hasn't been won when it has.
  Topic: why did my bid fail
Cupid

Replies: 6
Views: 2087

PostForum: Support   Posted: Sun Nov 08, 2020 12:45 pm   Subject: why did my bid fail
Do you ever use the browser refresh button in order to update the snipes page ?
  Topic: why did my bid fail
Cupid

Replies: 6
Views: 2087

PostForum: Support   Posted: Sat Nov 07, 2020 11:59 am   Subject: why did my bid fail
Is 'Ended' the status on both the Main and Mirror tabs ?

Was your bid more than a bid increment more than the auction price when it was due to be placed ?

What offset did you give it on both the ...
  Topic: Bid higher than BIN
Cupid

Replies: 2
Views: 1295

PostForum: Support   Posted: Fri Nov 06, 2020 4:24 am   Subject: Bid higher than BIN
Yes, the primary discussion on the current operation in these circumstances is [url=http://www.gixen.com/forum/viewtopic.php?t=9688]here.

I always recommend an offset larger than the default anywa ...
  Topic: Gixen Password
Cupid

Replies: 1
Views: 1334

PostForum: Support   Posted: Wed Nov 04, 2020 12:41 pm   Subject: Gixen Password
I agree that it isn't intuitive.

If you push the 'Sign Up' button on the home page you are presented with a page that includes:

Forgot your Gixen password? You can reset it
  Topic: How do I change my email?
Cupid

Replies: 1
Views: 1187

PostForum: Support   Posted: Mon Nov 02, 2020 11:50 am   Subject: How do I change my email?
I think that is the only way to change your email address, so I assume that is the only storage of your address that Gixen maintains.

You could try using [url=https://www.gixen.com/forgotusername.p ...
  Topic: Can’t sign in and email password reset not working
Cupid

Replies: 1
Views: 1157

PostForum: Support   Posted: Mon Nov 02, 2020 4:56 am   Subject: Can’t sign in and email password reset not working
Please email Mario direct at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab. Please include your Gixen id in that email.

He should then be able to send you the ...
  Topic: unauthorized charge
Cupid

Replies: 6
Views: 2106

PostForum: Support   Posted: Sun Nov 01, 2020 2:45 pm   Subject: unauthorized charge
Paypal can take a while to inform you when a payment occurs, especially on a Sunday when they have a lot of traffic...

Usually if you are in a hurry it is quicker to log into their website and view ...
  Topic: unauthorized charge
Cupid

Replies: 6
Views: 2106

PostForum: Support   Posted: Sun Nov 01, 2020 1:13 pm   Subject: unauthorized charge
You really need to forward the email to Mario at the support address given on the [url=https://www.gixen.com/contact.php]contact tab above.

Transaction ids are not the same for the person paying as ...
  Topic: Paid but still saying not authorised
Cupid

Replies: 1
Views: 1085

PostForum: Support   Posted: Sun Nov 01, 2020 12:30 pm   Subject: Paid but still saying not authorised
If the error refers to your authorisation, that can be updated, at no cost, via the second section on the Settings page.

This must be done at least once every 18 months, as Ebay expires the authori ...
  Topic: Gixen account somehow linked to unknown eBay account
Cupid

Replies: 12
Views: 3812

PostForum: Support   Posted: Sat Oct 31, 2020 12:16 pm   Subject: Gixen account somehow linked to unknown eBay account
Both images show all the bids though.

The first is what you get if you are not logged in, or logged in to an account that did not bid on the auction, the second if you are logged in as the winner. ...
  Topic: Desktop Manager Login
Cupid

Replies: 4
Views: 1988

PostForum: Support   Posted: Wed Oct 28, 2020 5:24 am   Subject: Desktop Manager Login
Is the Desktop Manager prompting you for your Gixen credentials ?

If not I'd recommend deleting the gixen.ini file that is probably in the same directory as the executable file that you run. This s ...
  Topic: Will account ever upgrade automatically?
Cupid

Replies: 2
Views: 1455

PostForum: Support   Posted: Tue Oct 27, 2020 6:25 am   Subject: Will account ever upgrade automatically?
No, it isn't possible because to upgrade your account you must make and authorise a payment.
  Topic: Duplicate payments to Gixen?
Cupid

Replies: 3
Views: 1802

PostForum: Support   Posted: Thu Oct 22, 2020 11:45 am   Subject: Duplicate payments to Gixen?
Please contact Mario direct, via email, at the Support address given on the [url=https://www.gixen.com/contact.php]Contact tab above.

Please include your Gixen id(s) as well as a description of the ...
  Topic: Add To Gixen feature keeps asking for password
Cupid

Replies: 32
Views: 7886

PostForum: Support   Posted: Thu Oct 22, 2020 3:57 am   Subject: Add To Gixen feature keeps asking for password
Everyone should be using their Gixen account credentials to interact with Gixen not their Ebay ones.

Because of the way the information is passed to the Gixen servers it is possible that the use of ...
  Topic: Add To Gixen feature keeps asking for password
Cupid

Replies: 32
Views: 7886

PostForum: Support   Posted: Mon Oct 19, 2020 11:43 am   Subject: Add To Gixen feature keeps asking for password
You can post links without the http(s), they won't be clickable but most here know how to cut and pate urls within their browser.

Alternatively you can send them direct to Mario, as he requested, a ...
  Topic: No mirror listing despite active pay-per-use balance
Cupid

Replies: 3
Views: 1807

PostForum: Support   Posted: Mon Oct 19, 2020 11:22 am   Subject: No mirror listing despite active pay-per-use balance
I think this might be the same display issue as being discussed at the end of [url=http://www.gixen.com/forum/viewtopic.php?t=10021]this thread.
  Topic: No mirror listing despite active pay-per-use balance
Cupid

Replies: 3
Views: 1807

PostForum: Support   Posted: Mon Oct 19, 2020 10:36 am   Subject: No mirror listing despite active pay-per-use balance
Do you have this snipe assigned to a Group ?

Those are not Mirrored.
  Topic: Bid info not showing up in mirror
Cupid

Replies: 16
Views: 4860

PostForum: Support   Posted: Mon Oct 19, 2020 4:28 am   Subject: Bid info not showing up in mirror
It does look like a display issue since that is what you would expect as a result if your Mirror offset is lower than your main offset.

What this indicates is that Ebay has already received a bid o ...
  Topic: Can't sign in
Cupid

Replies: 3
Views: 3216

PostForum: Support   Posted: Mon Oct 19, 2020 4:21 am   Subject: Can't sign in
Have you created a new unique Gixen id or tried to use the same name as you've used here before ?
  Topic: Missed bid
Cupid

Replies: 6
Views: 2505

PostForum: Support   Posted: Wed Oct 07, 2020 5:15 am   Subject: Missed bid
You need to look below those buttons.

There will be a field labelled 'eBay Item Number:', another labelled, 'Your bid:' and at the end of that row an 'Add' button.

You need to enter the auction ...
  Topic: Gixen account somehow linked to unknown eBay account
Cupid

Replies: 12
Views: 3812

PostForum: Support   Posted: Wed Oct 07, 2020 5:06 am   Subject: Gixen account somehow linked to unknown eBay account
Is it possible that you used a computer, to do the authoristion, that someone else had logged into their Ebay account on ?
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 7
Views: 2834

PostForum: Support   Posted: Wed Oct 07, 2020 2:13 am   Subject: Could not add this item - auction number or money format no
Yes, I can add the ones that have ended now.

I can also add the ones from the second seller that I could not add yesterday, which have not ended yet.

So, perhaps this was a temporary glitch.

...
  Topic: recurring subscription
Cupid

Replies: 11
Views: 3575

PostForum: Support   Posted: Tue Oct 06, 2020 12:24 pm   Subject: recurring subscription
emails just don't go through.

Can you expand on this ?

Are you getting an automated response or an error message of some sort from your email provider ?
  Topic: Missed bid
Cupid

Replies: 6
Views: 2505

PostForum: Support   Posted: Tue Oct 06, 2020 10:59 am   Subject: Missed bid
So, you put in the auction number, the maximum that you are prepared to pay (excluding shipping) and then press the Add button.

If you did that, via the web interface, after logging in here, you sh ...
  Topic: recurring subscription
Cupid

Replies: 11
Views: 3575

PostForum: Support   Posted: Tue Oct 06, 2020 7:44 am   Subject: recurring subscription
Only Mario has the access required to look into these things.

Please try emailing him again.
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 7
Views: 2834

PostForum: Support   Posted: Tue Oct 06, 2020 6:59 am   Subject: Could not add this item - auction number or money format no
Yes, I think Mario will have to look into it...

I think we would be seeing a lot more people with this issue if it was widespread.
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 7
Views: 2834

PostForum: Support   Posted: Tue Oct 06, 2020 6:44 am   Subject: Could not add this item - auction number or money format no
Agreed, and yet I can add a snipe for item 333745148623 from the same seller that ends in a few days time.
  Topic: recurring subscription
Cupid

Replies: 11
Views: 3575

PostForum: Support   Posted: Tue Oct 06, 2020 6:18 am   Subject: recurring subscription
OK,

In that case, it is probably best first to check that the Gixen account which is referenced in the payment email from Paypal is exactly the same as the one you are logging in to and looking at ...
  Topic: Could not add this item - auction number or money format no
Cupid

Replies: 7
Views: 2834

PostForum: Support   Posted: Tue Oct 06, 2020 6:11 am   Subject: Could not add this item - auction number or money format no
I agree this auction also gives me an error, however I can still add snipes for other auctions, so there's something different about this auction and the others you are trying.

Can you see any link ...
  Topic: Constantly outbid by a minimum over my snipe bid
Cupid

Replies: 1
Views: 1442

PostForum: Support   Posted: Mon Oct 05, 2020 10:39 am   Subject: Constantly outbid by a minimum over my snipe bid
The way Ebay works is that the highest accepted bid always wins.

However, when that bid is more than a bid increment more than the next highest bid Ebay only makes the winner pay one bid increment ...
  Topic: recurring subscription
Cupid

Replies: 11
Views: 3575

PostForum: Support   Posted: Sun Oct 04, 2020 1:54 pm   Subject: recurring subscription
I guess there was a slight crossover with your payment coming out just after you had 10 more days to go on your subscription, which then triggered the email.

You can check when your subscription is ...
  Topic: Won through vixen but showing as outbid on eBay
Cupid

Replies: 11
Views: 3937

PostForum: Support   Posted: Sat Oct 03, 2020 9:09 am   Subject: Won through vixen but showing as outbid on eBay
What is the auction id ?

Most likely there was a later, higher bid, placed on Ebay, which Gixen didn't detect for some reason.
  Topic: Paid for mirror but unable to login
Cupid

Replies: 1
Views: 1478

PostForum: Support   Posted: Wed Sep 30, 2020 9:10 am   Subject: Paid for mirror but unable to login
Is this a payment that you have made today, or some time ago ?

In the Paypal transaction there should be a reference to the Gixen Id that it applies to.

Is this exactly the same as the id that y ...
  Topic: Purchased subscription but its asking me to pay again...
Cupid

Replies: 1
Views: 1444

PostForum: Support   Posted: Wed Sep 30, 2020 8:40 am   Subject: Purchased subscription but its asking me to pay again...
In the Paypal transaction there should be a reference to the Gixen Id that it applies to.

Is this exactly the same as the id that you are logging in to ?

Is it scheiny ?

Also are you certain ...
  Topic: Getting an error messages when trying add a new snipe
Cupid

Replies: 8
Views: 3068

PostForum: Support   Posted: Mon Sep 28, 2020 5:10 am   Subject: Getting an error messages when trying add a new snipe
What is the default Mirror offset that you have in the Settings for your account ?
  Topic: Scheduled Sniper not saving in app
Cupid

Replies: 1
Views: 1376

PostForum: Support   Posted: Mon Sep 28, 2020 4:27 am   Subject: Scheduled Sniper not saving in app
I can add that item as a snipe without any issue using the web interface after logging in here.

If you are doing this on a mobile using an App, I'd recommend instead logging in to the web interface ...
  Topic: forum not working
Cupid

Replies: 1
Views: 1443

PostForum: Support   Posted: Mon Sep 28, 2020 4:22 am   Subject: forum not working
If you've thoroughly checked your spam folder and you are certain that the email address you have registered with Gixen is the one you are monitoring then I would advise contacting Mario direct at the ...
  Topic: Fell at 'Bid Increment' rule, but so did previous Bidder?
Cupid

Replies: 5
Views: 3573

PostForum: Support   Posted: Mon Sep 28, 2020 4:14 am   Subject: Fell at 'Bid Increment' rule, but so did previous Bidder?
It is always the highest accepted bid that wins on Ebay.

Gixen has always placed just your maximum bid, and bid only once from each server. If you have the same offset for both that can result in E ...
  Topic: Automatic next bid increment on snipes?
Cupid

Replies: 4
Views: 2417

PostForum: Suggestions and Ideas   Posted: Mon Sep 28, 2020 3:34 am   Subject: Automatic next bid increment on snipes?
As per Ebay rules the earliest bid of $155 was the winning bid, and it was from the bidder with 14 feedbacks.

Calls for amounts to be added to bids, for me, are an indication that a sniper did not ...
  Topic: Getting an error messages when trying add a new snipe
Cupid

Replies: 8
Views: 3068

PostForum: Support   Posted: Sun Sep 27, 2020 7:17 am   Subject: Getting an error messages when trying add a new snipe
It looks like there was a problem with the Mirrors' connection to the network, which Mario has resolved and is looking into what the underlying issue was.
  Topic: can't get bid to stick
Cupid

Replies: 1
Views: 1450

PostForum: Support   Posted: Fri Sep 25, 2020 5:56 am   Subject: can't get bid to stick
I am able to schedule a snipe for this one, after logging in here and using the 'Add' button.

I'm not sure where there is a 'submit' button, are you using a smartphone App or something else ?
  Topic: INVALID AUTHORIZATION - how to test if working now
Cupid

Replies: 7
Views: 2941

PostForum: Support   Posted: Thu Sep 24, 2020 4:38 am   Subject: INVALID AUTHORIZATION - how to test if working now
No problem Simon, I'm glad that Gixen is meeting your needs.
  Topic: Status not updated
Cupid

Replies: 1
Views: 1491

PostForum: Support   Posted: Thu Sep 24, 2020 4:17 am   Subject: Status not updated
Price updates on Gixen servers are scheduled not real time, the amount of resource required to update all of them in real time would be prohibitive.

The updates are usually more frequent towards th ...
  Topic: Recurring Payments
Cupid

Replies: 4
Views: 2581

PostForum: Support   Posted: Wed Sep 23, 2020 8:50 am   Subject: Recurring Payments
On [url=http://www.gixen.com/forum/viewtopic.php?t=9093]this thread, a year and a half ago, Mario indicated that notification is made, but that at that time he was not acting on it.

I guess that ca ...
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 19
Views: 6361

PostForum: Support   Posted: Wed Sep 23, 2020 8:37 am   Subject: Could not get item list, error returned: Error (383): Array
The place to check for it on the Ebay website is:

My eBay->Account Tab->Site preferences->General Preferences->Third-party authorisations

and will be listed as 'Gixen Inc.'.
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 19
Views: 6361

PostForum: Support   Posted: Wed Sep 23, 2020 5:31 am   Subject: Could not get item list, error returned: Error (383): Array
Yes, you can update your authorisation in the second section of the Settings page, which is indeed just one page, albeit quite a long one.

Authorisations last a maximum of 18 months after which Eba ...
  Topic: Bid under asking price but max bid higher than auction end
Cupid

Replies: 1
Views: 1449

PostForum: Support   Posted: Tue Sep 22, 2020 2:07 pm   Subject: Bid under asking price but max bid higher than auction end
If your snipe was more than a bid increment more than the auction price perhaps it was another example of [url=http://www.gixen.com/forum/viewtopic.php?t=9995]this ?
  Topic: Will Gixen work for ebay.CA (canadian ebay) users?
Cupid

Replies: 5
Views: 5614

PostForum: Support   Posted: Tue Sep 22, 2020 7:27 am   Subject: Will Gixen work for ebay.CA (canadian ebay) users?
OK,

Have you found that you are getting that status less often now that you have changed your Target site to be the Canadian one, as suggested earlier in this thread in answer to the 2015 question ...
  Topic: INVALID AUTHORIZATION - how to test if working now
Cupid

Replies: 7
Views: 2941

PostForum: Support   Posted: Tue Sep 22, 2020 5:48 am   Subject: INVALID AUTHORIZATION - how to test if working now
You would need to ask Ebay support why your authorisation is not showing on their site if it is definitely set up and working.
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 19
Views: 6361

PostForum: Support   Posted: Tue Sep 22, 2020 5:44 am   Subject: Could not get item list, error returned: Error (383): Array
btd495,

That looks like your authorisation is not valid.

To correct that you need to log in here via the web interface, select the 'Settings' button near to the top of the snipes page and select ...
  Topic: Recurring Payments
Cupid

Replies: 4
Views: 2581

PostForum: Support   Posted: Mon Sep 21, 2020 5:34 am   Subject: Recurring Payments
I think that is your best option to sort this out in the long run, without Mario having to intervene from his side.

However, if you want it sorted out now, with a refund of the over payment please ...
  Topic: bid under asking price
Cupid

Replies: 3
Views: 2071

PostForum: Support   Posted: Mon Sep 21, 2020 3:43 am   Subject: bid under asking price
Did you also place a manual bid of that amount or more on Ebay ?
  Topic: INVALID AUTHORIZATION - how to test if working now
Cupid

Replies: 7
Views: 2941

PostForum: Support   Posted: Mon Sep 21, 2020 3:36 am   Subject: INVALID AUTHORIZATION - how to test if working now
The place to find it on Ebay is

My eBay->Account Tab->Site preferences->General Preferences->Third-party authorisations

and will be listed as 'Gixen Inc.'.

Another way to demonst ...
  Topic: Gixen paid not showing up in my Gixen account
Cupid

Replies: 3
Views: 10349

PostForum: Support   Posted: Sun Sep 20, 2020 2:16 pm   Subject: Gixen paid not showing up in my Gixen account
The payment email that you have from Paypal should reference the Gixen account that the payment relates to, does it not make any reference to this at all ?

The payment should be related to the Gixe ...
  Topic: Cannot bid on some ebay.ca Canada exclusive items
Cupid

Replies: 1
Views: 1539

PostForum: Support   Posted: Fri Sep 18, 2020 6:04 am   Subject: Cannot bid on some ebay.ca Canada exclusive items
I've made an initial response on the [url=http://www.gixen.com/forum/viewtopic.php?t=7410]other thread that you posted this on.

Please try not to post the same thing on multiple threads.
  Topic: Will Gixen work for ebay.CA (canadian ebay) users?
Cupid

Replies: 5
Views: 5614

PostForum: Support   Posted: Fri Sep 18, 2020 5:55 am   Subject: Will Gixen work for ebay.CA (canadian ebay) users?
I'll ignore the fact that the premise of the question asked and answered in July 2015 was different.

Presumably your shipping address is in Canada ?

What status is Gixen giving these auction sn ...
  Topic: Please add \"edit\" existing snipe
Cupid

Replies: 1
Views: 10095

PostForum: Suggestions and Ideas   Posted: Fri Sep 18, 2020 3:41 am   Subject: Please add \"edit\" existing snipe
There is already an 'Edit' button to the right of every snipe on the web interface and in the Gixen Desktop Manager you select the snipe line and then push the Edit button to bring up the edit window.
  Topic: gixen button missing on my ebay items
Cupid

Replies: 6
Views: 3583

PostForum: Support   Posted: Thu Sep 17, 2020 7:44 am   Subject: gixen button missing on my ebay items
I think Keith might be more likely to pick this up if you mention it on [url=http://www.gixen.com/forum/viewtopic.php?t=8659]this thread.
  Topic: PROBLEM GIXEN MIRROR SERVICE - I do have multiple accounts!
Cupid

Replies: 1
Views: 1578

PostForum: Support   Posted: Thu Sep 17, 2020 7:39 am   Subject: PROBLEM GIXEN MIRROR SERVICE - I do have multiple accounts!
In the payment email, that you get from Paypal, it should reference the Gixen account to which it applies.

Can you find out if that is correct ?

It shouldn't matter that you pay for two differen ...
  Topic: Won't Accept Snipe Listing
Cupid

Replies: 4
Views: 2186

PostForum: Support   Posted: Thu Sep 17, 2020 7:23 am   Subject: Won't Accept Snipe Listing
This is an Ebay defect, when the seller has their Holiday settings enabled, as indicated by it saying:

'The seller is away until 18 Sep, 2020. Add this item to your watchlist to keep track of it.' ...
  Topic: gixen button missing on my ebay items
Cupid

Replies: 6
Views: 3583

PostForum: Support   Posted: Wed Sep 16, 2020 4:54 am   Subject: Re: Not working on ebay.ca6DF4A1
Stopped working on ebay.ca about 6 months back.

Does this have both English and French variants ?

If so, I'm assuming it doesn't work for you in either of them ?
  Topic: Won a bid against same amount !
Cupid

Replies: 1
Views: 2054

PostForum: Impressions   Posted: Tue Sep 15, 2020 10:51 am   Subject: Won a bid against same amount !
Yes, it's a good point, it's not always the last accepted bid that wins.

The earlier bid rule doesn't get quoted here very often, but occasionally that is the only distinguishing factor between two ...
  Topic: Paid subscription-not able to bid eBay item number: 1540758
Cupid

Replies: 3
Views: 2000

PostForum: Support   Posted: Mon Sep 14, 2020 3:23 am   Subject: Paid subscription-not able to bid eBay item number: 1540758
Every successful completed reauthorisation should be good for 18 months, Ebay only automatically expire them after that.

However, it has been noted that sometimes Ebay expire them for other reasons ...
  Topic: Desktop manager login
Cupid

Replies: 1
Views: 1598

PostForum: Support   Posted: Mon Sep 14, 2020 3:15 am   Subject: Desktop manager login
Yes, it requires your Gixen id and password.
  Topic: Change user name
Cupid

Replies: 2
Views: 1823

PostForum: Support   Posted: Mon Sep 14, 2020 3:13 am   Subject: Change user name
1> If it is the Ebay account, that is being bid on via snipes in your Gixen account, that you want to change:

<------------------------------------------------------->

You can change th ...
  Topic: When can I not?
Cupid

Replies: 1
Views: 1784

PostForum: Support   Posted: Mon Sep 14, 2020 3:00 am   Subject: When can I not?
Your authorisation is the permission that you give Gixen to bid on your behalf on Ebay. You do not pay for this. What you pay for is your Mirror subscription as detailed in the first section of the Se ...
  Topic: Not receiving emails....
Cupid

Replies: 1
Views: 1613

PostForum: Support   Posted: Sat Sep 12, 2020 1:11 pm   Subject: Not receiving emails....
Please email Mario direct at the Support address given on the [url=https://www.gixen.com/contact.php]Contact tab above.

Please include your Gixen id in all correspondence.

Mario should be able t ...
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 19
Views: 6361

PostForum: Support   Posted: Sat Sep 12, 2020 1:03 pm   Subject: Could not get item list, error returned: Error (383): Array
From what Mario has previously said it appears to be an Ebay defect, one that they have addressed at least once already but failed to fix in all respects. They do indeed appear to be taking a long tim ...
  Topic: Could not get item list, error returned: Error (383): Array
Cupid

Replies: 19
Views: 6361

PostForum: Support   Posted: Sat Sep 12, 2020 3:47 am   Subject: Could not get item list, error returned: Error (383): Array
I'm sure this is caused by the seller having activated their holiday settings, as indicated by the message:

'This seller is currently away until 16 Sep, 2020, and isn't processing orders at this ti ...
  Topic: Won't Accept Snipe Listing
Cupid

Replies: 4
Views: 2186

PostForum: Support   Posted: Fri Sep 11, 2020 4:01 am   Subject: Won't Accept Snipe Listing
I can add this one via the web interface without any issues.

Make sure you have the format of the bid amount correct.

What target site do you have set on your Settings page ?
  Topic: Duplicates Not Allowed
Cupid

Replies: 4
Views: 2333

PostForum: Support   Posted: Thu Sep 10, 2020 3:38 am   Subject: Duplicates Not Allowed
Have you tried not using the Android App but accessing the service via a browser, as I suggested ?
  Topic: page load/refresh speeds exceptionally slow
Cupid

Replies: 1
Views: 1501

PostForum: Support   Posted: Wed Sep 09, 2020 9:18 am   Subject: page load/refresh speeds exceptionally slow
How many snipes do you generally have ?
  Topic: Duplicates Not Allowed
Cupid

Replies: 4
Views: 2333

PostForum: Support   Posted: Sun Sep 06, 2020 1:19 pm   Subject: Duplicates Not Allowed
Is this exclusive to the App ?

If you use the web interface via a browser, can you successfully use the 'Import Watch List' button to get your snipes imported with zeroed snipe amounts ?
  Topic: Multi-year subscriptions?
Cupid

Replies: 2
Views: 2151

PostForum: Suggestions and Ideas   Posted: Fri Sep 04, 2020 11:26 am   Subject: Multi-year subscriptions?
On the Settings page (which you can get to after logging in here via the web interface, by pressing the Settings button, near the top of the page) there are still 2 year recurring and non recurring op ...
  Topic: not able to add snipes
Cupid

Replies: 2
Views: 2009

PostForum: Support   Posted: Mon Aug 31, 2020 1:38 pm   Subject: not able to add snipes
Have you got any examples where it doesn't say:

'This seller is currently away until 09 Sep, 2020, and isn't processing orders at this time. You can add this item to your Watch list to keep track o ...
  Topic: How Do I Renew?
Cupid

Replies: 1
Views: 1603

PostForum: Support   Posted: Mon Aug 31, 2020 11:30 am   Subject: How Do I Renew?
After logging in here to get to the web snipes page, you then need to press the 'Settings' button near the top of that page and then the options available for renewal are available at the top of the p ...
  Topic: Change password
Cupid

Replies: 3
Views: 2203

PostForum: Support   Posted: Mon Aug 31, 2020 11:26 am   Subject: Change password
I don't think there is ant need to deliberately type in gibberish is there ?

I've provided the required link and stated where else you can access it.

If that doesn't work Mario can provide furth ...
  Topic: Gixen Bidding Box
Cupid

Replies: 3
Views: 2415

PostForum: Support   Posted: Sun Aug 30, 2020 5:19 am   Subject: Gixen Bidding Box
See also [url=http://www.gixen.com/forum/viewtopic.php?t=9965]this thread, which might be related.
  Topic: How long does it take to have mirror activate
Cupid

Replies: 1
Views: 1772

PostForum: Support   Posted: Sun Aug 30, 2020 5:14 am   Subject: How long does it take to have mirror activate
I think it's usually pretty quick, but I suspect it might require the page you are looking at to be restarted, so I often suggest at least logging out and back into your Gixen account.

If you think ...
  Topic: Change password
Cupid

Replies: 3
Views: 2203

PostForum: Support   Posted: Sat Aug 29, 2020 3:59 am   Subject: Change password
It sounds like you have found the [url=https://www.gixen.com/forgotpassword.php]correct link, accessible from the Sign Up page.

If you are having trouble receiving the link, I'd first recommend loo ...
  Topic: multiple requests to link ebay account
Cupid

Replies: 1
Views: 2193

PostForum: Support   Posted: Sat Aug 29, 2020 3:52 am   Subject: multiple requests to link ebay account
I can't answer all these questions/observations however I'll address a few:

It's quite possible that the Settings page doesn't get updated with changes to the Ebay authorisation unless you get rid ...
  Topic: bidding on two items finishing 28 minutes of each other
Cupid

Replies: 3
Views: 2682

PostForum: Support   Posted: Thu Aug 27, 2020 6:19 am   Subject: bidding on two items finishing 28 minutes of each other
I have set my default offsets (on the Settings page) to be 8 seconds on the Main server and 7 seconds on the Mirror.

It is rare that I change these when setting up my snipes.
  Topic: bidding on two items finishing 28 minutes of each other
Cupid

Replies: 3
Views: 2682

PostForum: Support   Posted: Thu Aug 27, 2020 4:30 am   Subject: bidding on two items finishing 28 minutes of each other
The easiest way to add items is via the web interface after logging in here.

Cut and paste the Ebay item id to the first field, the amount that you are prepared to pay (excluding shipping costs) in ...
  Topic: Similar service for goodwill online auctions
Cupid

Replies: 1
Views: 2096

PostForum: Suggestions and Ideas   Posted: Mon Aug 24, 2020 10:16 am   Subject: Similar service for goodwill online auctions
The thread where this has been previously discussed is [url=http://www.gixen.com/forum/viewtopic.php?t=5994]here.
  Topic: Auto renewal selected previously but expiry reminder receiv
Cupid

Replies: 2
Views: 2118

PostForum: Support   Posted: Mon Aug 24, 2020 5:30 am   Subject: Auto renewal selected previously but expiry reminder receiv
If you log into your Paypal account you should be able to see if it's still set to renew.

Is it possible that you cancelled the renewal at some stage after you set it up and paid for the first year ...
  Topic: 2 major thumbs down
Cupid

Replies: 8
Views: 6878

PostForum: Impressions   Posted: Sun Aug 23, 2020 11:36 am   Subject: 2 major thumbs down
Short answer this time... Yes.
  Topic: 2 major thumbs down
Cupid

Replies: 8
Views: 6878

PostForum: Impressions   Posted: Sat Aug 22, 2020 1:00 pm   Subject: 2 major thumbs down
The short explanation to summarise what follows is that the bid increment rule does not dictate that you can't win an Ebay auction by less than one bid increment, many buyers do that quite regularly. ...
  Topic: Auctions with Buy-It-Now option
Cupid

Replies: 14
Views: 13140

PostForum: Announcements   Posted: Thu Aug 20, 2020 10:50 am   Subject: Auctions with Buy-It-Now option
I think it's probably best if we don't start discussing peoples political opinions on this site, even as they might relate to their behaviour when it comes to sniping.

Accordingly, all I'm prepared ...
  Topic: unable to make payment for annual subscription
Cupid

Replies: 4
Views: 2818

PostForum: Support   Posted: Wed Aug 19, 2020 12:34 pm   Subject: unable to make payment for annual subscription
bri4jenn,

I've now responded to the other thread where you asked this question [url=http://www.gixen.com/forum/viewtopic.php?t=9955]here.
  Topic: Can't find link to sign up for $6 mirror service
Cupid

Replies: 1
Views: 1776

PostForum: Support   Posted: Wed Aug 19, 2020 12:31 pm   Subject: Can't find link to sign up for $6 mirror service
After you log in here via the web interface you need to push the 'Settings' button close to the top of the snipes page.

The payment options available are all at the top of the page that comes up as ...
  Topic: Auctions with Buy-It-Now option
Cupid

Replies: 14
Views: 13140

PostForum: Announcements   Posted: Sun Aug 16, 2020 11:01 am   Subject: Auctions with Buy-It-Now option
This was always the argument I gave whenever someone complained about it.

However, people continued to place snipes at amounts above the BIN price and then complain that they didn't win the items c ...
  Topic: Changing ebay username is not working for me as explained.
Cupid

Replies: 8
Views: 4940

PostForum: Support   Posted: Sat Aug 15, 2020 12:52 pm   Subject: Changing ebay username is not working for me as explained.
I think that to provide any greater flexibility than this would probably be a step too far for the pricing models that Mario has developed for Mirror subscribers.
  Topic: Changing ebay username is not working for me as explained.
Cupid

Replies: 8
Views: 4940

PostForum: Support   Posted: Sat Aug 15, 2020 7:34 am   Subject: Changing ebay username is not working for me as explained.
Since you can only have one Ebay account associated with each Gixen account, at any one time, you will need to set up more Gixen accounts if you wish to schedule snipes with different Ebay accounts at ...
  Topic: Can't login to Gixen
Cupid

Replies: 4
Views: 3110

PostForum: Support   Posted: Thu Aug 13, 2020 4:29 am   Subject: Can't login to Gixen
To transfer a subscription you can use the [url=https://www.gixen.com/transfersubscription.php]Mirror Transfer Form.

This can be accessed from the Settings page which comes up when you push the Set ...
  Topic: Press Purge complete buttion without selection behaviour
Cupid

Replies: 3
Views: 2356

PostForum: Support   Posted: Wed Aug 12, 2020 7:00 am   Subject: Press Purge complete buttion without selection behaviour
It also happens when you push the 'Add' button without any snipe data to be added.
  Topic: Can’t login loop
Cupid

Replies: 1
Views: 1615

PostForum: Support   Posted: Tue Aug 11, 2020 3:53 am   Subject: Can’t login loop
I think Gixen needs to be able to store the session information in order to maintain a record of who you are while you are logged in. If that information can't be stored a logged in session can't be m ...
  Topic: Error can't add ebay listing
Cupid

Replies: 1
Views: 1573

PostForum: Support   Posted: Sat Aug 08, 2020 9:17 am   Subject: Error can't add ebay listing
What is the item number, is the seller currently away, and what target Ebay site have you set for Gixen to bid on ?
  Topic: unable to make payment for annual subscription
Cupid

Replies: 4
Views: 2818

PostForum: Support   Posted: Thu Aug 06, 2020 9:59 am   Subject: unable to make payment for annual subscription
I've seen Mario make a commitment to investigate other possible forms of payment.

For the moment Paypal is the only one though. You don't need to set up a permanent account though, they do accept c ...
  Topic: If I buy recurring service when can I sop it with no charge
Cupid

Replies: 1
Views: 1668

PostForum: Support   Posted: Thu Aug 06, 2020 4:06 am   Subject: If I buy recurring service when can I sop it with no charge
I think if you cancel the recurrence within the time period that the time period is automatically reduced to be the equivalent of the time period you would have got if you had chosen the non recurring ...
  Topic: backlinking
Cupid

Replies: 2
Views: 1903

PostForum: Support   Posted: Thu Aug 06, 2020 3:54 am   Subject: backlinking
I don't think that option is available any more.
  Topic: thumbnail not displaying last few days
Cupid

Replies: 7
Views: 3355

PostForum: Support   Posted: Tue Aug 04, 2020 6:46 am   Subject: thumbnail not displaying last few days
What version of Firefox are others using ?

It's available on the About box accessed from the Help menu.

I'm using 79.0 (64-bit) and it has the images at the moment.

[Update: I've also tried i ...
  Topic: Auto Scroll to ‘Item Already Present’
Cupid

Replies: 3
Views: 2622

PostForum: Suggestions and Ideas   Posted: Tue Aug 04, 2020 6:36 am   Subject: Auto Scroll to ‘Item Already Present’
In similar situations I generally use the browsers' page search function (usually accessible via the Ctrl-F key combination) to search for the item number on the snipes page.
  Topic: Missed Snipe - You are not eligible to bid on this item.
Cupid

Replies: 1
Views: 1910

PostForum: Support   Posted: Mon Aug 03, 2020 10:53 am   Subject: Missed Snipe - You are not eligible to bid on this item.
[url=http://www.gixen.com/forum/viewtopic.php?t=9674]This thread has been the one where this issue has been discussed most over the past few months.
  Topic: Missed snipe
Cupid

Replies: 3
Views: 2119

PostForum: Support   Posted: Mon Aug 03, 2020 10:03 am   Subject: Missed snipe
Ah, you mean that the history for 124270837234 only has one status and it's " You are not eligible to bid on this item " ?
  Topic: Missed snipe
Cupid

Replies: 3
Views: 2119

PostForum: Support   Posted: Mon Aug 03, 2020 8:16 am   Subject: Missed snipe
On the item that you won, did you get that same message on both the Main and Mirror too ?

Because, if so, that would be more unusual than the one that didn't result in a bid being placed.

[url ...
  Topic: DESKTOP APPLICATION
Cupid

Replies: 3
Views: 2031

PostForum: Support   Posted: Mon Aug 03, 2020 4:38 am   Subject: DESKTOP APPLICATION
It would be good to get more information about what is returned by the API, it never tells you any more than you've put above ?

Presumably you can't edit any existing snipes via the Desktop App eit ...
  Topic: DESKTOP APPLICATION
Cupid

Replies: 3
Views: 2031

PostForum: Support   Posted: Sat Aug 01, 2020 2:39 pm   Subject: DESKTOP APPLICATION
Do you generally find your internet connection to be acceptable or do you find that slow in other ways too sometimes ?

Are you managing a lot of snipes at any one time ?

Do you always get this e ...
  Topic: Gixen didn't place my bid
Cupid

Replies: 2
Views: 1802

PostForum: Support   Posted: Sat Aug 01, 2020 12:50 pm   Subject: Gixen didn't place my bid
What status has Gixen given the snipe both on the Main and Mirror tabs ?
  Topic: thumbnail not displaying last few days
Cupid

Replies: 7
Views: 3355

PostForum: Support   Posted: Sat Aug 01, 2020 5:14 am   Subject: thumbnail not displaying last few days
Do you mean the images from the auction, displayed on the left side of the snipe in the web interface ?

If so, mine are still there.

Have you also checked your settings to be sure that they are ...
  Topic: paid two times for renewal one year plan and no result
Cupid

Replies: 2
Views: 2144

PostForum: Support   Posted: Wed Jul 29, 2020 5:09 am   Subject: paid two times for renewal one year plan and no result
Is it possible that you have more than one Gixen account registered ?

A reference to the Gixen ID of the account for which it relates should be included in the payment confirmation that you get fro ...
  Topic: Status (mirror): INVALID AUTHORIZATION
Cupid

Replies: 7
Views: 3775

PostForum: Support   Posted: Wed Jul 29, 2020 4:59 am   Subject: Status (mirror): INVALID AUTHORIZATION
Sometimes the authorisation gets revoked by Ebay and Gixen doesn't get to find out about it until a snipe fails for this reason.

Things like changing your Ebay password or Id name are known to be a ...
  Topic: Bid Under Asking Price, but wasn't
Cupid

Replies: 5
Views: 3204

PostForum: Support   Posted: Mon Jul 27, 2020 12:03 pm   Subject: Bid Under Asking Price, but wasn't
Do you have more than one Ebay account ?

Because it seems that Mario thinks you were bidding with the account that has 337 feedbacks but you are claiming that your bid is the one from the id with 3 ...
  Topic: issue
Cupid

Replies: 1
Views: 1944

PostForum: Support   Posted: Sun Jul 26, 2020 1:18 pm   Subject: issue
As I've said on [url=http://www.gixen.com/forum/viewtopic.php?t=9674]this thread I think we need Ebay to explain in more detail all the causes for their system to return this message when Gixen tries ...
  Topic: Lost an auction but Gixen thinks I won, why is that?
Cupid

Replies: 1
Views: 1714

PostForum: Support   Posted: Sun Jul 26, 2020 1:11 pm   Subject: Lost an auction but Gixen thinks I won, why is that?
Well something isn't quite right in all of this.

The price was indeed ÂGBP 8.50 until the last minute of the auction when the bid of ÂGBP 15.75 outbid the ÂGBP 15.00 that was placed on the 22 J ...
  Topic: Gixen a Foreign Company?
Cupid

Replies: 6
Views: 3637

PostForum: Support   Posted: Fri Jul 24, 2020 3:29 pm   Subject: Gixen a Foreign Company?
I don't really understand what's happened here.

The transaction you've been charged for is from Paypal to your card issuer. I don't see why Paypal would be charging your card in a foreign currency ...
  Topic: Bid did not go in
Cupid

Replies: 3
Views: 2355

PostForum: Support   Posted: Fri Jul 24, 2020 1:11 pm   Subject: Bid did not go in
What status has Gixen now given the snipe on both the Main and the Mirror ?
  Topic: Gixen a Foreign Company?
Cupid

Replies: 6
Views: 3637

PostForum: Support   Posted: Fri Jul 24, 2020 1:07 pm   Subject: Gixen a Foreign Company?
Paypal charges for conversion between currencies, not dependent on where the recipient is registered.

If it's on your Credit Card statement that's your card provider charging you, not Paypal, isn't ...
  Topic: too many requests... AGAIN
Cupid

Replies: 3
Views: 2782

PostForum: Support   Posted: Fri Jul 24, 2020 4:36 am   Subject: too many requests... AGAIN
Are you getting the same status on both servers ?
  Topic: suddenly unable to edit and/or delete a snipe
Cupid

Replies: 4
Views: 2701

PostForum: Support   Posted: Thu Jul 23, 2020 7:34 am   Subject: suddenly unable to edit and/or delete a snipe
I can't reproduce this issue.

Are all the other websites you use operating as you expect ?
  Topic: suddenly unable to edit and/or delete a snipe
Cupid

Replies: 4
Views: 2701

PostForum: Support   Posted: Thu Jul 23, 2020 6:12 am   Subject: suddenly unable to edit and/or delete a snipe
I have confirmed that I can still do these things using my own account via the web interface provided here on this site with the Firefox browser. I imagine what you are doing differs in some way from ...
  Topic: Microsoft EDGE
Cupid

Replies: 1
Views: 1814

PostForum: Support   Posted: Sat Jul 18, 2020 7:28 am   Subject: Microsoft EDGE
I don't think there is a plug-in for it, to get the snipe link on the Ebay page.

But there aren't any issues using it when adding snipes via the web interface provided here on this site, are there ...
  Topic: Bid Under Asking Price / But It's Above final bid?
Cupid

Replies: 4
Views: 2677

PostForum: Support   Posted: Sat Jul 18, 2020 6:59 am   Subject: Bid Under Asking Price / But It's Above final bid?
Ah yes,

All but the last are victims of bid shielding, by the same accounts (which will be linked) by the look of it.

It's against Ebay rules so should be reported to them for investigation.

...
  Topic: Bid Under Asking Price but Mirror won it.
Cupid

Replies: 1
Views: 1943

PostForum: Support   Posted: Sat Jul 18, 2020 4:23 am   Subject: Bid Under Asking Price but Mirror won it.
Is your offset larger for the Mirror bid than for the Main one ?

If it is, this is exactly what should be expected to happen.

The Mirror bid gets to Ebay first and any later bid of the same amou ...
  Topic: Gixen Mirror Subscription
Cupid

Replies: 9
Views: 4396

PostForum: Support   Posted: Sat Jul 18, 2020 4:14 am   Subject: Gixen Mirror Subscription
bp122,

Can you confirm that the Gixen id reference in the payment email, that you got from Paypal, is exactly the same as the Gixen id that you are logging in to ?

Otherwise you could also check ...
  Topic: Bid Under Asking Price / But It's Above final bid?
Cupid

Replies: 4
Views: 2677

PostForum: Support   Posted: Sat Jul 18, 2020 4:04 am   Subject: Bid Under Asking Price / But It's Above final bid?
Can you provide details of the offset and snipe amount for at least one of these ?

Otherwise, could they fit a scenario like [url=http://www.gixen.com/forum/viewtopic.php?t=9846]this one ?
  Topic: Making people wait 60 seconds before accessing account
Cupid

Replies: 233
Views: 389365

PostForum: Suggestions and Ideas   Posted: Fri Jul 17, 2020 10:18 am   Subject: Making people wait 60 seconds before accessing account
The creativity has been demonstrated in the many years of Mario keeping this service performing at such a high level of success, along with adding extra features to it over the years.

The carrot ha ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 12323

PostForum: Support   Posted: Fri Jul 17, 2020 4:17 am   Subject: You are not eligible to bid on this item (283773298113)
At Ebay I think customer services is your only route, though there are, I think, some help services associated with their discussion forums too.

I have some doubts that they have enough access to t ...
  Topic: Feature Request: Bid on item if you dont win earlier auctio
Cupid

Replies: 1
Views: 2166

PostForum: Suggestions and Ideas   Posted: Thu Jul 16, 2020 9:54 am   Subject: Feature Request: Bid on item if you dont win earlier auctio
This is exactly what the current ordinary Grouping does.

Once the first item in a Group is won the rest of the snipes in that group are cancelled.

However this only works reliably if the auction ...
  Topic: unable to add snipe
Cupid

Replies: 5
Views: 3614

PostForum: Support   Posted: Thu Jul 16, 2020 8:41 am   Subject: unable to add snipe
Agreed, it does seem to be.

When it is possible to add snipes of sellers that are away, and I've found it is recently, Gixen does now appear to be able to place the bids now. Not much help if you c ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 12323

PostForum: Support   Posted: Thu Jul 16, 2020 5:12 am   Subject: You are not eligible to bid on this item (283773298113)
No worries,

My name is Mark... Cupid is just the forum identity that I post under here, I'm happy to answer to both.

OK, that's confirmed to me that I think Ebay needs to give us a better explan ...
  Topic: You are not eligible to bid on this item (283773298113)
Cupid

Replies: 23
Views: 12323

PostForum: Support   Posted: Thu Jul 16, 2020 3:29 am   Subject: You are not eligible to bid on this item (283773298113)
I suspect we are going to need more explanation of this message from Ebay as it's just not explicit enough for anyone to be able to tell exactly why they've been excluded from bidding on an auction. O ...
  Topic: Recurrent subscription cancel
Cupid

Replies: 1
Views: 1882

PostForum: Support   Posted: Thu Jul 16, 2020 3:16 am   Subject: Recurrent subscription cancel
These subscriptions are set up as recurring payments in Paypal, so that is where you can cancel them.

I think what will happen when people do that is that the time period of any subscription will b ...
  Topic: Can't login to Gixen
Cupid

Replies: 4
Views: 3110

PostForum: Support   Posted: Thu Jul 16, 2020 3:07 am   Subject: Can't login to Gixen
I think this indicates that someone (perhaps not you) once had an Ebay account that they used with Gixen before the requirement for separate Gixen ids, which was exactly the same as the one you've tri ...
  Topic: Gixen cannot access ebay for re-authorization
Cupid

Replies: 4
Views: 2520

PostForum: Support   Posted: Tue Jul 14, 2020 11:35 am   Subject: Gixen cannot access ebay for re-authorization
On [url=http://www.gixen.com/forum/viewtopic.php?t=9918]this recent thread logging out of Ebay before attempting the authorisation process from Gixen appeared to help.

Or, perhaps, only being logge ...
  Topic: \"You are not eligible to bid on this item.\" (27
Cupid

Replies: 4
Views: 2573

PostForum: Support   Posted: Tue Jul 14, 2020 11:24 am   Subject: \"You are not eligible to bid on this item.\" (27
It's not a very helpful message is it ?

Perhaps Mario could ask Ebay to make it a bit more expressive, or at least give us a explanatory list of all the possible causes.
  Topic: Multiple Gixen account signing in problems
Cupid

Replies: 1
Views: 1712

PostForum: Support   Posted: Tue Jul 14, 2020 4:06 am   Subject: Multiple Gixen account signing in problems
Are you going by what it states at the top of the snipes page, which is the Ebay account that you have authorised Gixen to place bids on for that Gixen account ?

The Gixen id is shown at the top of ...
  Topic: \"You are not eligible to bid on this item.\" (27
Cupid

Replies: 4
Views: 2573

PostForum: Support   Posted: Mon Jul 13, 2020 11:31 am   Subject: \"You are not eligible to bid on this item.\" (27
Target setting isn't going to be the issue here.

Have you ever bought from this seller before ?

I presume your delivery address is within Great Britain, and not at a remote location ?

How lon ...
  Topic: Re-authorisation - eBay Access To Website Blocked
Cupid

Replies: 5
Views: 3205

PostForum: Support   Posted: Mon Jul 13, 2020 2:58 am   Subject: Re-authorisation - eBay Access To Website Blocked
Which browser is it that you are using ?
  Topic: Email stating Item Won but didn't
Cupid

Replies: 4
Views: 2958

PostForum: Support   Posted: Sun Jul 12, 2020 12:41 pm   Subject: Re: my gixen bid 'won' but lower eBay bid wins auction
item 114290676645.

What were your offset values on both Main and Mirror ?

What is the feedback score on your Ebay account right now ?
  Topic: Gixen limitation
Cupid

Replies: 7
Views: 4350

PostForum: Impressions   Posted: Sun Jul 12, 2020 12:16 pm   Subject: Gixen limitation
Yes, and I'm pointing out how people can best avoid auctions that have this limitation, if they don't have multiple delivery addresses and hence know they can't get round such blockages.

I've also ...
  Topic: Gixen limitation
Cupid

Replies: 7
Views: 4350

PostForum: Impressions   Posted: Sat Jul 11, 2020 1:08 pm   Subject: Gixen limitation
yes, and I'm just pointing out some of the ways that the risk of that happening can be reduced/eliminated.

Personally I buy a lot internationally and I certainly bid on many more than I win, but I ...
  Topic: Gixen limitation
Cupid

Replies: 7
Views: 4350

PostForum: Impressions   Posted: Sat Jul 11, 2020 6:36 am   Subject: Gixen limitation
On Ebay it is always the highest accepted bid that wins.

If there are limitations imposed by the seller, or by Ebay directly, that cause a bid to be rejected it is impossible for it to win.

Ther ...
  Topic: Thumbnail images no longer showing in Firefox
Cupid

Replies: 2
Views: 2107

PostForum: Support   Posted: Fri Jul 10, 2020 3:01 pm   Subject: Thumbnail images no longer showing in Firefox
I can't reproduce this, they are still displaying in my version of Firefox.

Have you noticed anything else change in Firefox ?.. I'm thinking there might be something specific to your use of it. Is ...
  Topic: Desktop Manager 2.0.2 - Is There A Newer Version
Cupid

Replies: 1
Views: 2324

PostForum: Suggestions and Ideas   Posted: Fri Jul 10, 2020 2:56 pm   Subject: Desktop Manager 2.0.2 - Is There A Newer Version
That is the latest version that I have downloaded.
  Topic: Gixen Mirror Subscription
Cupid

Replies: 9
Views: 4396

PostForum: Support   Posted: Tue Jul 07, 2020 2:13 pm   Subject: Gixen Mirror Subscription
It's usually pretty quick.

Is it possible that you have set up more than one Gixen account ?

The payment should have a reference to the account that it relates to, is this exactly the same as th ...
  Topic: INVALID AUTHORIZATION
Cupid

Replies: 8
Views: 5154

PostForum: Support   Posted: Mon Jul 06, 2020 11:42 am   Subject: INVALID AUTHORIZATION
Often the first indication that Gixen gets that an authorisation has been revoked is when it can't place a bid for you.

It's only at that stage that it gets the opportunity to alert you.
  Topic: bidding on items with diff currency
Cupid

Replies: 2
Views: 1919

PostForum: Support   Posted: Sun Jul 05, 2020 7:18 am   Subject: bidding on items with diff currency
Always in the currency of the auction, just like on Ebay itself.
  Topic: Password Reset
Cupid

Replies: 1
Views: 1774

PostForum: Support   Posted: Sun Jul 05, 2020 3:50 am   Subject: Password Reset
It isn't intuitive, you have to go to the 'Sign Up' page and there you will find:

Forgot your Gixen password? You can reset it
  Topic: Charged a 2nd time for yearly $6.00 USD fee!
Cupid

Replies: 5
Views: 3200

PostForum: Support   Posted: Sat Jul 04, 2020 8:03 am   Subject: Charged a 2nd time for yearly $6.00 USD fee!
Yes, Mario will refund whichever one you want.

You could also have transferred the subscription credit from the Gixen id you are not using to the one that you are, but no matter now, I'm sure Mario ...
  Topic: Charged a 2nd time for yearly $6.00 USD fee!
Cupid

Replies: 5
Views: 3200

PostForum: Support   Posted: Sat Jul 04, 2020 4:10 am   Subject: Charged a 2nd time for yearly $6.00 USD fee!
Is it possible that you've registered more than one Gixen account ?

The payments should reference the Gixen id to which they relate, are these references exactly the same on both payments ?

If t ...
  Topic: ebay / gixen bids
Cupid

Replies: 1
Views: 1700

PostForum: Support   Posted: Fri Jul 03, 2020 5:05 am   Subject: ebay / gixen bids
If your snipe is lower than the bid already placed then it is effectively blocked because Ebay will not accept a lower later bid on an account.

If your snipe is higher it will be placed by Gixen at ...
  Topic: cant login
Cupid

Replies: 4
Views: 2684

PostForum: Support   Posted: Thu Jul 02, 2020 1:11 pm   Subject: cant login
Is this from pressing the 'Log in Now' button above ?

What is the error message that you are receiving ?
  Topic: Email stating Item Won but didn't
Cupid

Replies: 4
Views: 2958

PostForum: Support   Posted: Thu Jul 02, 2020 5:27 am   Subject: Email stating Item Won but didn't
This is such an unusual description of a scenario that can I ask you to make sure that you are logged into Ebay with the same id as you have set Gixen up to bid on ?

If it's still your belief that ...
 
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