Home
Why
snipe
?
Compare
FAQ
Community
Terms
Contact
My Snipes
Home
Why
snipe
?
Compare
FAQ
Community
Terms
Contact
My Snipes
Menu
Home
Why
snipe
?
Compare
FAQ
Community
Terms
Contact
Username
Password
Login is SSL protected. By clicking on "Log in Now" you agree to gixen.com
terms of usage.
Search
Gixen.com Forum Index
->
Support
Post a reply
Username
Subject
Anti-Bot check:
Enter characters from the following image:
Item ID warning
Please provide eBay item id number (unless provided already) in the post message if you have a question about specific item.
I cannot investigate an issue without it
.
Message body
Emoticons
View more Emoticons
Font colour:
Default
Dark Red
Red
Orange
Brown
Yellow
Green
Olive
Cyan
Blue
Dark Blue
Indigo
Violet
White
Black
Font size:
Tiny
Small
Normal
Large
Huge
Close Tags
[quote="Anonymous"][quote=\"Cupid\"][quote] if it doesn't work and support doesn't actual email back?[/quote] What sort of personal hand holding are you expecting here ? Any sustained loss of internet access is automatically monitored on the Gixen servers, and acted upon when triggered. That's the important work that needs doing to keep the service running for everyone, every day. However, not every snipe can come with a personal assurance of a detailed analysis. Are you requesting that he drop the most important aspects of what he does in order to send you a commiserating email about a snipe that, as I think we can agree, none of us can do anything about now ? Are there important lessons to learn from the failure of this one snipe for the benefit of the whole community ?... If so, let's here them, I'm all ears.[/quote] Absolutely wonderful condescension. You're right, my sincere apologies for expecting a support email back within a few days about a paid service not working. You are completely correct. Consider stepping off the internet if you have this much attitude for no reason.[/quote]
Options
HTML is
OFF
BBCode
is
ON
Smilies are
ON
Disable BBCode in this post
Disable Smilies in this post
All times are GMT - 8 Hours
Jump to:
Select a forum
Gixen
----------------
Announcements
Support
Suggestions and Ideas
Impressions
Blog
Topic review
Author
Message
Guest
Posted: Fri Sep 11, 2026 5:48 am
Post subject:
Quote:
Quote:
if it doesn't work and support doesn't actual email back?
What sort of personal hand holding are you expecting here ?
Any sustained loss of internet access is automatically monitored on the Gixen servers, and acted upon when triggered. That's the important work that needs doing to keep the service running for everyone, every day.
However, not every snipe can come with a personal assurance of a detailed analysis. Are you requesting that he drop the most important aspects of what he does in order to send you a commiserating email about a snipe that, as I think we can agree, none of us can do anything about now ?
Are there important lessons to learn from the failure of this one snipe for the benefit of the whole community ?... If so, let's hear them, I'm all ears.
If you don't think this was unnecessary condescension, you shouldn't be doing \"customer service\" for Mario.
P.S. The email server for Given has setup issues and immediately goes to Spam.
Quote:
Be careful with this message.
This message isn't authenticated and the sender can't be verified. Use caution when clicking links, downloading attachments, or replying with personal information.
Guest
Posted: Fri Sep 11, 2026 5:44 am
Post subject:
Quote:
Quote:
I was immediately met with \\\"It indicates a internet connection failure, did you get the same status on both the Main and Mirror tabs ?\\\".
I corrected this for you, as above.
Calling Mario a liar isn't really a good way to ingratiate yourself with the owner. Make sure to also check your spam folder, and your filters.
Please stop replying to this thread. You clearly came at me with an attitude from the get go and got upset I dared no back down immediately.
I forwarded Mario my email showing zero reply from behind, let alone one the same day. That's not calling him a liar. That's saying \"I have no email from you, especially one on the same day.\"
mario
Posted: Fri Sep 11, 2026 3:13 am
Post subject:
Quote:
Calling Mario a liar isn't really a good way to ingratiate yourself with the owner.
It's OK, Mario has a thick skin, developed over 20 years of Gixen customer support. Emotions run high when it comes to auctions.
mario
Posted: Fri Sep 11, 2026 3:06 am
Post subject:
Quote:
Hi Mario, my email was not responded to. You may me thinking of someone else? I just forwarded my email again to support at gixen.com.
Is your Gixen username \"****ycollectibles\"? (first 5 letters covered for privacy)? Can you please email
support@gixen.com
again and include URL of this forum thread?
Cupid
Posted: Fri Sep 11, 2026 1:54 am
Post subject:
Quote:
I was immediately met with \"It indicates a internet connection failure, did you get the same status on both the Main and Mirror tabs ?\".
I corrected this for you, as above.
Calling Mario a liar isn't really a good way to ingratiate yourself with the owner. Make sure to also check your spam folder, and your filters.
Guest
Posted: Thu Sep 10, 2026 7:57 pm
Post subject:
Hi Mario, my email was not responded to. You may me thinking of someone else? I just forwarded my email again to support at gixen.com.
I don't think Cupid was being helpful at all. I was immediately met with \"well what do you expect us to do\".
mario
Posted: Sun Sep 06, 2026 12:51 am
Post subject:
I responded to your email within 5 hours of you sending it, this was some 10 days ago. Please check your email again.
Not sure why you find it appropriate to insult other users who are just trying to help. This forum is public, meant for users to help each other when possible, and over the (many) years Cupid has been nothing but helpful.
Guest
Posted: Tue Sep 01, 2026 8:29 am
Post subject:
[quote=\"Cupid\"]
Quote:
Mario is the owner.
I don't think there are any employees as such, and I'm certainly not one.
Officious interloper it is, then.
Quote:
I wasn't the one that came here looking for that.
Truly fascinating that you attempt to stroke your own ego on a website you aren't an employee or owner of with poor attempts at condescension that aren't even valid.
Cupid
Posted: Tue Sep 01, 2026 8:16 am
Post subject:
Quote:
Are you an employee of Gixen or just an officious interloper?
Mario is the owner.
I don't think there are any employees as such, and I'm certainly not one.
Quote:
Seek help.
I wasn't the one that came here looking for that.
Guest
Posted: Tue Sep 01, 2026 4:24 am
Post subject:
Quote:
Quote:
attitude
So, no important lessons then, other than you personally are a bit upset ?
Are you an employee of Gixen or just an officious interloper?
Just so summarize your entire argument: hoping support would email within 6 days of an error on a paid product is unreasonable. Really useful
Seek help.
Cupid
Posted: Tue Sep 01, 2026 3:10 am
Post subject:
Quote:
attitude
So, no important lessons then, other than you personally are a bit upset ?
Guest
Posted: Tue Sep 01, 2026 2:27 am
Post subject:
Quote:
Quote:
if it doesn't work and support doesn't actual email back?
What sort of personal hand holding are you expecting here ?
Any sustained loss of internet access is automatically monitored on the Gixen servers, and acted upon when triggered. That's the important work that needs doing to keep the service running for everyone, every day.
However, not every snipe can come with a personal assurance of a detailed analysis. Are you requesting that he drop the most important aspects of what he does in order to send you a commiserating email about a snipe that, as I think we can agree, none of us can do anything about now ?
Are there important lessons to learn from the failure of this one snipe for the benefit of the whole community ?... If so, let's here them, I'm all ears.
Absolutely wonderful condescension. You're right, my sincere apologies for expecting a support email back within a few days about a paid service not working. You are completely correct.
Consider stepping off the internet if you have this much attitude for no reason.
Cupid
Posted: Tue Sep 01, 2026 1:49 am
Post subject:
Quote:
if it doesn't work and support doesn't actual email back?
What sort of personal hand holding are you expecting here ?
Any sustained loss of internet access is automatically monitored on the Gixen servers, and acted upon when triggered. That's the important work that needs doing to keep the service running for everyone, every day.
However, not every snipe can come with a personal assurance of a detailed analysis. Are you requesting that he drop the most important aspects of what he does in order to send you a commiserating email about a snipe that, as I think we can agree, none of us can do anything about now ?
Are there important lessons to learn from the failure of this one snipe for the benefit of the whole community ?... If so, let's hear them, I'm all ears.
Guest
Posted: Mon Aug 31, 2026 9:39 pm
Post subject:
Quote:
Quote:
no longer visible on the main snipe page.
Yes, it only stays there for a few days... and the History only contains an amalgamated status.
Well, at least we're more aware to look at both tabs, in good time, if it ever happens again. Other than further analysis, there wasn't anything we could do about this one, after the fact, anyway.
Well, I sent an email minutes after it happened. What's the point of paying for a mirror service if it doesn't work and support doesn't actual email back?
Cupid
Posted: Sat Aug 29, 2026 1:54 am
Post subject:
Quote:
no longer visible on the main snipe page.
Yes, it only stays there for a few days... and the History only contains an amalgamated status.
Well, at least we're more aware to look at both tabs, in good time, if it ever happens again. Other than further analysis, there wasn't anything we could do about this one, after the fact, anyway.
Guest
Posted: Fri Aug 28, 2026 11:33 pm
Post subject:
Quote:
It indicates a internet connection failure, did you get the same status on both the Main and Mirror tabs ?
I don't recall what the Mirror tab said and now it's no longer visible on the main snipe page. :cry:
Cupid
Posted: Fri Aug 28, 2026 2:02 am
Post subject:
It indicates a internet connection failure, did you get the same status on both the Main and Mirror tabs ?
carmino
Posted: Thu Aug 27, 2026 8:22 pm
Post subject: Error: HTTP TIMEOUT (77)
Snipe did not go off for item 398304301464. I pay for the mirror service. Error shown is HTTP TIMEOUT (77). Any clue what went wrong? Thank you.
© 2006 - 2023 Gixen.com. Forum powered by phpBB © 2001, 2005 phpBB Group.