Home
Why
snipe
?
Compare
FAQ
Community
Terms
Contact
My Snipes
Home
Why
snipe
?
Compare
FAQ
Community
Terms
Contact
My Snipes
Menu
Home
Why
snipe
?
Compare
FAQ
Community
Terms
Contact
Username
Password
Login is SSL protected. By clicking on "Log in Now" you agree to gixen.com
terms of usage.
Search
Gixen.com Forum Index
->
Support
Post a reply
Username
Subject
Anti-Bot check:
Enter characters from the following image:
Item ID warning
Please provide eBay item id number (unless provided already) in the post message if you have a question about specific item.
I cannot investigate an issue without it
.
Message body
Emoticons
View more Emoticons
Font colour:
Default
Dark Red
Red
Orange
Brown
Yellow
Green
Olive
Cyan
Blue
Dark Blue
Indigo
Violet
White
Black
Font size:
Tiny
Small
Normal
Large
Huge
Close Tags
[quote="MrNifty2019"]Has anyone else been charged twice for the yearly subscription fee of $6.00 USD? I had that amount taken from my PayPal account on the 23rd of June 2020 and today the 4th of July 2020. I thought we only paid the subscription fee once a year.[/quote]
Options
HTML is
OFF
BBCode
is
ON
Smilies are
ON
Disable BBCode in this post
Disable Smilies in this post
All times are GMT - 8 Hours
Jump to:
Select a forum
Gixen
----------------
Announcements
Support
Suggestions and Ideas
Impressions
Blog
Topic review
Author
Message
mario
Posted: Mon Jul 13, 2020 6:42 am
Post subject:
Yes, please email me if you haven't already.
MrNifty2019
Posted: Sat Jul 04, 2020 8:12 am
Post subject: Charged a 2nd time for yearly $6.00 USD fee!
Thanks for your advice Cupid. :)
Cupid
Posted: Sat Jul 04, 2020 8:03 am
Post subject:
Yes, Mario will refund whichever one you want.
You could also have transferred the subscription credit from the Gixen id you are not using to the one that you are, but no matter now, I'm sure Mario will sort it out for you, as you have requested.
Once that is done it's probably best if you delete the account you don't want; That can be done by logging in to it and at the bottom of the Settings page that option is available to you.
MrNifty2019
Posted: Sat Jul 04, 2020 7:46 am
Post subject: Charged a 2nd time for yearly $6.00 USD fee!
Hi Cupid.
Looks like I have two different profile I.D's.
I received a email on the 22/6/2020 asking me to renew my subscription using a link provided, which I did and of course yesterday as I said another automatic payment went through.
Why, I do not know.
I have sent a email to Gixen support explaining the situation and I hope they will recognise the billing error and cancel one of those automatic payments.
(and I'II get my $6.00 USD back)
Cupid
Posted: Sat Jul 04, 2020 4:10 am
Post subject:
Is it possible that you've registered more than one Gixen account ?
The payments should reference the Gixen id to which they relate, are these references exactly the same on both payments ?
If they do relate to the same Gixen id, has your subscription been increased by a year for each of these payments, as detailed at the top of the Settings page ?
MrNifty2019
Posted: Sat Jul 04, 2020 2:44 am
Post subject: Charged a 2nd time for yearly $6.00 USD fee!
Has anyone else been charged twice for the yearly subscription fee of $6.00 USD?
I had that amount taken from my PayPal account on the 23rd of June 2020 and today the 4th of July 2020.
I thought we only paid the subscription fee once a year.
© 2006 - 2023 Gixen.com. Forum powered by phpBB © 2001, 2005 phpBB Group.