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[quote="Dorisyee"]Hi, start this Sunday, I no longer be able to access to gixen.com using home router, Comcast, but I be able to access any other sites on Internet. I did not change any setting? Can you help me? I be able to access to the site if I use different provider, such as xfinitywifi. Please help. Thanks[/quote]
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Posted: Wed Oct 25, 2017 1:01 pm
I'm a bit confused the error message you posted mentioned an iphone, but now you are talking about a PC, is it one or the other, or both ?
If both, then I would suspect it to be a DNS server problem, which perhaps needs updating with current IP address of the Gixen web server, I suspect that changed recently so all DNS servers would need to be updated with the new address.
I think it will sort itself out in time but you could try prompting your ISP to refresh it.
Posted: Wed Oct 25, 2017 9:21 am
1. I'm connected thru wifi, not data.
2. I'm not just using new tab, I even completed close the browser and open the internet again. I did reboot my PC at one point too.
Posted: Wed Oct 25, 2017 7:13 am
Are you attempting to use a tab, in your browser, that you have used for quite a while ?
If so, I recommend that you start a new tab and go to the Gixen home page to log in again from scratch ?
Posted: Wed Oct 25, 2017 1:54 am
Are you connected over a data plan or wifi?
Posted: Tue Oct 24, 2017 7:53 pm
Here's the error message "Safri cannot open the page because your iPhone is not connect to the Internet". But I know I'm connected to the Internet because I'm access to Ebay to copy my watch list. Thanks
Posted: Tue Oct 24, 2017 7:49 pm
Hi, it keep load for long time. Then message display something like can not open this page because the server is not responding. I do not know how to change setting in router, so I did do anything. Thanks for helping
Posted: Tue Oct 24, 2017 6:41 pm
Hmmm... That's an odd one.
What does it look like when you attempt to access Gixen? Do you get any sort of error message?
Did you change any settings on your Comcast router?
Posted: Tue Oct 24, 2017 5:13 pm
Post subject: Can not access to the site only using home router, comcast
Hi, start this Sunday, I no longer be able to access to gixen.com using home router, Comcast, but I be able to access any other sites on Internet. I did not change any setting? Can you help me? I be able to access to the site if I use different provider, such as xfinitywifi. Please help. Thanks
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