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[quote="mario"]Jolie, did you see why the snipe failed? You can click on "View More Details" to see the reason. In this case ebay did not allow the bid for some "judicial" reasons.[/quote]
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nigel_smith
Posted: Mon May 30, 2011 11:37 am
Post subject:
Thanks for the detailed explanation being a programmer myself, I understand the difficulties of programming under the constrains of high requests and low resources.
I think your solution (only allowing deletion during the last 2 minutes) is the most functional option. Followed by a short explanation on the page why this is the case, I'm sure most users would easily understand and feel more in control.
Thank you!
mario
Posted: Mon May 30, 2011 9:57 am
Post subject:
nigel_smith wrote:
hey Mario,
Ofcourse I dont know the underlying details of your program, but yes as you've mentioned. If a user is raising the bid they should not have a complaint if an action goes through with a lower bid, correct?
True, but somewhat difficult to implement. Or to put it more clearly - it takes a lot of work and testing to make sure there are no undesirable side effects.
Just to give you an idea - a snipe that's "in flight" already issues an additional database call very late in the process to make sure the snipe is not cancelled. This call, however, is quick as it is using a primary key to fetch the row.
This new logic, however, would require a snipe that's already executing to issue one more sql query that's slightly more complicated, a select query on (username, item_id). This is because every edit in the Gixen database is really update + insert. And this is, again, to make sure I can easily trace user actions when I have to handle complaints.
Now, this new sql query, in my opinion, makes things more complicated and unreliable as now the sniping process itself can be delayed by the possibly slow(er) database call in the critical seconds before auction end.
So while it's possible to implement, of course, I don't think the (slight) convenience of it is worth the risk. I would rather disable all edits (while allowing deletes) in the last two minutes than implement something like that.
nigel_smith
Posted: Mon May 30, 2011 6:58 am
Post subject:
hey Mario,
Ofcourse I dont know the underlying details of your program, but yes as you've mentioned. If a user is raising the bid they should not have a complaint if an action goes through with a lower bid, correct?
So if you have these variables
doing nothing
shouldn't be hard to implement:
if (new snipe value > old snipe value && old snipe value > current ebay bid && time < enough time for new snipe){
do nothing;
informing message;
}else{
current code;
}
I don't see how anyone would argue that the functionality is going against their wishes if the subsequent
higher
value edit is withheld in the benefit and consequence of their previous edit winning.
Of course the only caveat is people saying, "my edit didn't go through" which could be easily be explained to them with a message "Sorry, your new snipe has been placed too late, your previous snipe is still good to go, good luck!"
or something like that. Just suggesting here.
mario
Posted: Mon May 30, 2011 6:24 am
Post subject:
Nigel,
This used to be this way - whatever was already in the queue would get executed regardless of subsequent edits. It resulted in complaints that were of worse nature than yours. Users are far more upset with action being taken that they wanted to cancel, than no action at all.
No solution is good for all the situations, and this was the one least harmful. That cancelation after a late edit, while a snipe is already "in flight" wasn't trivial to implement either, and while it almost always works, it's not guaranteed either.
As for the suggestion to still execute the pending snipe if subsequent edit has a higher price, that's really difficult to implement, and would likely result in a mess that would be difficult both to investigate and explain to users.
Cupid
Posted: Mon May 30, 2011 6:19 am
Post subject:
I agree something should be done as this keeps being raised and the current function is not what a user would expect.
I would suggest that it should only be possible to delete a snipe in the last two minutes of an auction (since that seems possible) and that the user should be prevented (via the user interface) from thinking they can do anything other than that.
nigel_smith
Posted: Mon May 30, 2011 6:01 am
Post subject:
Hey Cupid,
Its not asking for a new functionality. I'm just saying if using the edit window in the 2 minute margin practically deletes the snipe altogether it either should not be allowed or the gixen user should be offered to delete the snipe altogether. Since the current function (editing) and outcome (deleted snipe) in the 3 minute window seem misleading.
If i had known editing the snipe in the last two minutes makes the snipe inactive, i would have kept the 44 pounds and still had a chance to win.
I dint mind that i lost, the retail value is 51 pounds. But I'm suggesting somewhere here. If editing the snipe in the last 2 minutes = snipe inactivation. There should be confirmation window, or a 'delete snipe' alternative imo.
Cupid
Posted: Mon May 30, 2011 3:33 am
Post subject:
Nigel,
I can foresee many problems trying to implement what you suggest and I would not recommend attempting it.
What is better is for you to work out what your true maximum is and place that as a snipe well before the auction end. Changes of mind late in the auction are really incompatible with sniping.
nigel_smith
Posted: Mon May 30, 2011 12:12 am
Post subject:
Hi Mario, thanks for the reply.
I believe, it should still go with the previous bid (which was still higher than the winning bid) even though i'm in editing mode. Let me explain this, that is i think if my edit increases the bid and gixen sees that there is not enough time left to place the new bid it should still cast the previous one if it can. In my case:
This item sold for GBP 41.
I had GBP 44 in gixen for the last three days.
Very close to the end of the auction i noticed the bids rising and nearing my maximum bid so i raised my 44 to 45.
The auction ended at 41.
haha. so what i'm saying is my edit was between 44->45. Auction ended at 41. It would be great if gixen would have this safety lock in place and cast a bid if it sees the gixen user can still win with their bid and when they are *raising* the price. Now if they have a change of heart to lower the price, I see how this default gixen behavior would benefit the gixen user. But if they are raising and gixen sees they can still win with the previous bid, i think gixen should take over and not let the new edit go through. And win the auction since that's whats its all about isn't it :D
mario
Posted: Sun May 29, 2011 4:09 pm
Post subject:
Nigel, the last edit was only 10 seconds before auction end, this was way to late.
nigel_smith
Posted: Sun May 29, 2011 3:05 pm
Post subject: lost an item today while editing the maximum sum
The previous bid was higher than the winning bid (140553236612) but i edited it during the last 3-2 minutes just to raise it even higher but even after I did. I lost the auction because my bid was never placed. Can you please investigate this item for me, thank you!
Cupid
Posted: Sun May 29, 2011 10:53 am
Post subject:
On the current price question... that is normal behaviour for Gixen, it only looks at the prices on eBay on a periodic basis, not in real time, so the proces here oftem lag those on eBay.
If you would like real time updates either look on eBay itself or use the Gixen Desktop Manager which runs on your own computer (provided that you have a Windows based system).
mario
Posted: Sun May 29, 2011 9:14 am
Post subject:
Jolie, as I said, ebay did not accept the bid for some judicial reasons. Please email me and I will give the exact page received from ebay, it is logged by Gixen.
Jolie
Posted: Sun May 29, 2011 8:10 am
Post subject:
Thank you, Cupid!
No, this was a normal bidding. A bidding like I did days before.
But what I noticed is, that gixen doesn't update the current price!
Maybe it's a connecting problem?
Do you have any idea what I could do?
Thank you for the hint, better to use "add" instead of pressing F5! :wink:
Cupid
Posted: Sun May 29, 2011 7:49 am
Post subject:
Using F5 or the browser refresh button is not recommended with Gixen, it can occasionally cause problems with your snipes causing them to fail if you use that button after editing items.
A safer alternative is to press the Gixen 'Add'buuton without entering any data in the boxes.
That said, this does not seem to be the reason for this failure which is due to eBay not accepting your bid on that item.
Do you know of similar reasons why they would not accept bids on your other snipes?
Jolie
Posted: Sun May 29, 2011 6:53 am
Post subject: sniper didn't work
Thank you for you answer!
No, unfortunately I didn't check the details of Error6.
I think my further biddings won't work, too. :-(
Yes, it's quite possible that ebay doesn't want snipers and it is blocking it.
Is there something I can do about it?
Strange thing is, that F5 doesn't word as usual, too.
mario
Posted: Sun May 29, 2011 6:17 am
Post subject:
Jolie, did you see why the snipe failed? You can click on "View More Details" to see the reason. In this case ebay did not allow the bid for some "judicial" reasons.
Jolie
Posted: Sun May 29, 2011 2:46 am
Post subject: Error06 Gixen didn't place my bid
Hi! :wink:
Gixen didn't place my bid, so I lost the auction, regardless I had a higher ceiling price. Behind the article line I got the message Error 06, afterwards.
Normally, pressing F5, data gets refreshed on Gixen and I got the message that the item already exists in my Gixen-account. A sign that it works.
Now, pressing F5 nothing happens. I think Gixen won't bit again when my auctions will end.
What is wrong with my Gixen-account?
Before I was very succesful using Gixen. THANK YOU SO MUCH FOR THAT!
mario
Posted: Wed May 18, 2011 6:21 am
Post subject:
Cupid wrote:
I wonder whether this is yet another eBay defect related to the registration of Paypal accounts on ones eBay account.
Anything is possible, but it doesn't seem related to me.
Cupid
Posted: Wed May 18, 2011 2:58 am
Post subject:
mario wrote:
eBay has some serious problem that I haven't seen before in all these years. See
http://www.gixen.com/bidincrementweird.png
. That's the actual page Gixen received back from ebay while trying to place a bid for you.
Since this example also includes the text:
Quote:
Important:This seller requires you to have a Paypal account before you can bid on this item
I wonder whether this is yet another eBay defect related to the registration of Paypal accounts on ones eBay account.
mario
Posted: Tue May 17, 2011 4:24 am
Post subject:
Yes, it's an obvious bug on their part, they've been making a lot of changes lately.
MusicalMan
Posted: Mon May 16, 2011 8:44 pm
Post subject:
mario wrote:
Absolutely, they definitely have that bug as of recently. Email me first, and I will provide you with an ebay page on which they actually say that current bid is 8.57, and "Please enter 10.07 or more".
I ran into this recently as well I had customer service on the line looking at it with about 10 minutes of the auction remaining. It was demanding I enter an amount higher than the next increment. They were unable to explain it, except postulated that it *might* be (which of course it shouldn't) taking into account the maximum bid entered by an earlier bidder. They were going to report the bug. I've only encountered this once... so far.
mario
Posted: Mon May 16, 2011 4:36 am
Post subject:
Absolutely, they definitely have that bug as of recently. Email me first, and I will provide you with an ebay page on which they actually say that current bid is 8.57, and "Please enter 10.07 or more".
stilhed
Posted: Sun May 15, 2011 11:23 pm
Post subject:
reg. item #220780493416 (ended at $8.57) I had stored a bid of $9.81, but got the increments error/link. should I take this up directly with ebay?
mario
Posted: Sun May 15, 2011 6:16 am
Post subject: Re: lost auction
jostitchnsew wrote:
I lost this auction yesterday although my bid was higher than the winning bid. Not sure what happened - can anyone enlighten me?
290563210251 Pink Topaz Earrings
It looks like Gixen was late on this one. This happens rarely, but it does happen. Sorry about that, I hope you can find a similar item again.
jostitchnsew
Posted: Sun May 15, 2011 5:51 am
Post subject: lost auction
I lost this auction yesterday although my bid was higher than the winning bid. Not sure what happened - can anyone enlighten me?
290563210251 Pink Topaz Earrings
Guest
Posted: Mon May 09, 2011 8:52 am
Post subject:
Strange. I'll check with eBay & will post back my results.
mario
Posted: Sun May 08, 2011 6:58 pm
Post subject:
eBay has some serious problem that I haven't seen before in all these years. See
http://www.gixen.com/bidincrementweird.png
. That's the actual page Gixen received back from ebay while trying to place a bid for you.
Unless you were the high bidder at that time (which does not seem to be the case), something is wrong with the bid increment requirement. In that price range it's supposed to be $0.50, not $1.50. In fact, there is no $1.50 bid increment in any price range.
I would contact ebay and ask them what's going on, and email them that image. I would not mention a sniping service, as that would give them an easy way out and distract from the real problem.
dbpass
Posted: Sun May 08, 2011 5:06 pm
Post subject: lost auction - snipe didn't work?
Hello, I lost this auction despite having a higher bid price than the item sold for. I set it 2 days ago and didn't change anything, including my pwds on ebay. It looks like auction ended normally.
Any thoughts on what happened? Here's the msg I got from Gixen.
From: Gixen (daemonATgixen.com)
Sent: Sun 5/08/11 10:40 AM
To: xxxxxxxxxxx
Item: 390310473617
Title: Iron and Wine Norfolk CD Record Store Day OOP
Status (main): BID UNDER ASKING PRICE
Status (mirror): BID UNDER ASKING PRICE
Your maximum bid: 12.95
Current price: 11.50
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