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*sandra_b*'s login issue

 
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*sandra_b*
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PostPosted: Tue Sep 13, 2016 10:02 am    Post subject: 222247918638 Reply with quote

Same here, tried to edit existing item, then tried to add a new item #222247918638, same result

I then tried the desktop manager and that says my account is suspended ???

What on earth is going on, why has my account been suspended ?
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Cupid



Joined: 09 Aug 2007
Posts: 5687
Location: Bristol, UK

PostPosted: Tue Sep 13, 2016 10:17 am    Post subject: Reply with quote

*sandra_b*,

Are you still able to log in here via the web interface?...

If not what is the error message that you receive when you try?
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*sandra_b*
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PostPosted: Tue Sep 13, 2016 10:24 am    Post subject: Reply with quote

No I get this

Your account has been suspended for the following reason: Too many failed login attempts (5).
The suspension will automatically be lifted after one hour. Please verify your password on eBay first before trying again.
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Cupid



Joined: 09 Aug 2007
Posts: 5687
Location: Bristol, UK

PostPosted: Tue Sep 13, 2016 10:30 am    Post subject: Reply with quote

*sandra_b*,

I would recommend that after the suspension is automatically lifted (as it says, after 1 hour) that you don't run the Desktop Manager, but try to log in here again.

Is it possible that you saved your credentials in the GDM and have since altered them?

N.B. I split this off from the thread it was previously in as others are monitoring that thread specifically for the other issue, and yours is now a divergence from that.
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*sandra_b*
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PostPosted: Tue Sep 13, 2016 10:44 am    Post subject: Reply with quote

That's possible as I was forced to change it the last time Gixen went wrong.

But that doesn't explain why I can't edit or add anything, as I had not tried GDM until after I had the issues ?
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Cupid



Joined: 09 Aug 2007
Posts: 5687
Location: Bristol, UK

PostPosted: Tue Sep 13, 2016 10:50 am    Post subject: Reply with quote

The other issue is unrelated to the one you now have with your login and is under investigation, as reported on the other thread.

In order to use the GDM again you will need to get rid of those saved credentials, that will be what causes this suspension... They are stored in a file called gixen.ini which will be in the location that the Desktop Manager is run from. I suggest that you find and delete that file before you try running the GDM again.
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*sandra_b*
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PostPosted: Tue Sep 13, 2016 12:45 pm    Post subject: Reply with quote

OK, al now seems to be working again, I can log in and I can add and edit.

I have not re-tried the GDM again, I will do have a go tomorrow possibly

Thanks
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