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paid two times for renewal one year plan and no result

 
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vadimcherner
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PostPosted: Tue Jul 28, 2020 6:13 pm    Post subject: paid two times for renewal one year plan and no result Reply with quote

paid two times for renewal one year plan and no result. Receipt number 5348917328098194
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Cupid



Joined: 09 Aug 2007
Posts: 6319
Location: Bristol, UK

PostPosted: Wed Jul 29, 2020 5:09 am    Post subject: Reply with quote

Is it possible that you have more than one Gixen account registered ?

A reference to the Gixen ID of the account for which it relates should be included in the payment confirmation that you get from Paypal. Is this exactly the same as the account that you are logging in to ?

You can check how many accounts you have registered using this page.

If you have more than one perhaps the subscriptions have been credited to a different account ?
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mario
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Joined: 03 Oct 2006
Posts: 6583

PostPosted: Wed Jul 29, 2020 6:58 am    Post subject: Reply with quote

Not sure what you mean by "no result" but please email me and we'll get this resolved. Include your username please.
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