Posted: Tue Jan 22, 2019 7:32 am Post subject: Password
I cannot get into reset my password. The app did not work on my phone does work on the computer but am terrified to clear history. I had written it down and Glixen won't take it?? How do I reset password? I tried and tried to find a place. Maybe I can't see the forest for the trees?? thanks
Joined: 09 Aug 2007 Posts: 5504 Location: Bristol, UK
Posted: Tue Jan 22, 2019 2:04 pm Post subject:
Is this the Android App linked to from the Gixen Home tab ?
Since you able to log into the site here normally, using a browser on a standard computer or via the browser on your phone, if you can find out what credentials those are using then your credentials would not be the issue and would not need resetting.
If it's Firefox you are using it is possible to find out what credentials it has stored, maybe you wrote them down incorrectly ?
If I were you I would concentrate on making sure you know what credentials you are using on your computer before concentrating on the App, if that involves resetting your password because you really can't remember it then so be it. _________________ Mark