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HTTP 77 - Missed multiple bids

 
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soundsane
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PostPosted: Sun Oct 15, 2017 7:22 pm    Post subject: HTTP 77 - Missed multiple bids Reply with quote

So gutted that I missed on multiple auctions because of this HTTP Timeout message today and a random Ended message yesterday on some auctions too. What is going on, why has the service dropped so poorly?
Item number for today : 122742118524
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Cupid



Joined: 09 Aug 2007
Posts: 5637
Location: Bristol, UK

PostPosted: Mon Oct 16, 2017 1:39 am    Post subject: Reply with quote

Was this during the outage mentioned here ?

Were these snipes also Mirrored with the same status on the Mirror tab ?
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soundsane
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PostPosted: Mon Oct 16, 2017 2:18 am    Post subject: Reply with quote

Cupid wrote:
Was this during the outage mentioned ?

Were these snipes also Mirrored with the same status on the Mirror tab ?


No, and its weird because some bids went through and some didn't. Not very reliable imo.
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soundsane
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PostPosted: Mon Oct 16, 2017 2:28 am    Post subject: Reply with quote

And in the Mirror tab, it just says ended.
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Cupid



Joined: 09 Aug 2007
Posts: 5637
Location: Bristol, UK

PostPosted: Mon Oct 16, 2017 3:28 am    Post subject: Reply with quote

OK,

Only Mario can look into it in more detail.

So, please email him direct at the support address given on the Contact tab above.

In that email please include your Gixen id and also refer back to this thread so that he can provide an answer here.
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soundsane
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PostPosted: Thu Oct 26, 2017 2:12 pm    Post subject: Reply with quote

Emailed Mario but no reply from him.
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m***odg28
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PostPosted: Fri Oct 27, 2017 1:02 pm    Post subject: missed bid Reply with quote

i have a paid account --
i set my bid a good 12 hours before the auction ended and item was sold to a 3rd party for about $10 even tho my bid was set to go up to about $25 --
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Cupid



Joined: 09 Aug 2007
Posts: 5637
Location: Bristol, UK

PostPosted: Fri Oct 27, 2017 1:40 pm    Post subject: Reply with quote

m***odg28,

What was the auction number ?
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warm77
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PostPosted: Sun Nov 05, 2017 5:15 pm    Post subject: HTTP TIMEOUT (77) Reply with quote

re 362137559970
I had bids on 4 similar, but different, lots. This one encountered a HTTP TIMEOUT (77). All lots were mirrored. I won the other 3. Guess I just don't understand how there is a timeout for both bids or would the timeout be for ePay. I am happy to get the 3 but how can I help so that this does not happen in the future
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juangrande



Joined: 09 Aug 2007
Posts: 881
Location: San Diego, California, USA

PostPosted: Tue Nov 07, 2017 7:38 am    Post subject: Reply with quote

The best thing to do would be to email this information to Mario directly at his support address as outlined on the Support page. Then, he'll be able to check the server logs and, hopefully, figure out what happened and perhaps correct the problem so it doesn't recur.
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If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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soundsane
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PostPosted: Tue Nov 07, 2017 9:40 am    Post subject: Reply with quote

I've mailed Mario, no response...
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mario
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Joined: 03 Oct 2006
Posts: 6258

PostPosted: Tue Nov 07, 2017 10:02 am    Post subject: Reply with quote

I don't see your email. Let me see what happened here...
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mario
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PostPosted: Tue Nov 07, 2017 10:10 am    Post subject: Reply with quote

There was an issue with eBay yesterday around 11am PST. Snipes from both servers were occasionally timing out around that time.

Subsequent database issue experienced by mirror server (and seen by some users in the web interface) was a consequence of this. I have since taken measures to prevent the front-end from being affected if this happens again, but there was nothing I could have done about the slow-responding ebay.
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warm77
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PostPosted: Wed Nov 08, 2017 5:30 am    Post subject: HTTP TIMEOUT (77) Reply with quote

mario wrote:
There was an issue with eBay yesterday around 11am PST. Snipes from both servers were occasionally timing out around that time.

Subsequent database issue experienced by mirror server (and seen by some users in the web interface) was a consequence of this. I have since taken measures to prevent the front-end from being affected if this happens again, but there was nothing I could have done about the slow-responding ebay.


thanks

Tony
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