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not recognized as subscrber

 
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ebusinessasusual
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PostPosted: Thu Aug 24, 2017 8:42 am    Post subject: not recognized as subscrber Reply with quote

Having loved and supported Gixen for years, now is awful. I went through process of making Gixen account and password a while ago, but today had to do it all over again, and have lost history as it does not recognize me as a subscriber. I have subscribed and even donated in the past out of great appreciation. May have ended up with two accounts as mentioned in some posts here. Other username was ebabyboomer. Please advise or transfer subscription so I can view history.
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juangrande



Joined: 09 Aug 2007
Posts: 888
Location: San Diego, California, USA

PostPosted: Thu Aug 24, 2017 9:02 am    Post subject: Reply with quote

Please email Mario at the support address (found by clicking the [Contact] tab at the top of the Gixen homepage). Be sure to include your Gixen username and the email you used to register on Gixen.
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John

If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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juangrande



Joined: 09 Aug 2007
Posts: 888
Location: San Diego, California, USA

PostPosted: Thu Aug 24, 2017 9:54 am    Post subject: Reply with quote

As an addendum, if you were able to log in to your other Gixen account (which is probably still linked to your Mirror subscription) then you'd probably be able to get everything to work by at most unlinking/re-authorizing Gixen on your eBay account as discussed in the previous thread https://www.gixen.com/forum/viewtopic.php?t=8565

Of course, it's likely that your access to that other Gixen account has been broken (which seems to be what has happened to some other users during Gixen's transition). In that case, emailing Mario as suggested above is the only recourse.
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John

If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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