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Multiple snipes failed

 
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mroutsider
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PostPosted: Thu Oct 13, 2016 3:06 am    Post subject: Multiple snipes failed Reply with quote

I had 3 snipes fail last night, the error message is:

CANCELED - SIGN IN NOT VALID

Not only that, but all future snipes (i.e. items that haven't yet ended) are coming up with this message, meaning that these snipes will also fail, I guess.

I haven't changed my log in details and can log in to ebay and bid manually no problem, so not sure what the issue is
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PostPosted: Thu Oct 13, 2016 3:06 am    Post subject: Multiple snipes failed

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Cupid



Joined: 09 Aug 2007
Posts: 5620
Location: Bristol, UK

PostPosted: Thu Oct 13, 2016 7:42 am    Post subject: Reply with quote

This is an an indication that Ebay is refusing your credentials when Gixen tries to present them from its server.

Is it possible that you have entered your credentials at some point incorrectly over the past week or so... Ebay is sensitive to such things these days and can take action against your account to prevent it logging in from remote locations like the Gixen server if they suspect someone is trying to access your account without your knowledge.

Yes in order to prevent action being taken against the whole service by Ebay, Gixen cancels all subsequent snipes that have the same credentials when Ebay refuses to allow you to log in once.

Please only enable them once more once you are sure the issue is resolved with Ebay. Usually the action they take is only for a day or so.
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