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Unknown Error (2) -- what is this??

 
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felixdecat2
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PostPosted: Fri Apr 03, 2009 4:06 am    Post subject: Unknown Error (2) -- what is this?? Reply with quote

Got this error for a snipe on item 230334016806. Clicking on the "View Error" button gave me "Error log not found. Please contact Gixen support."

What caused this, and is it likely to happen again?
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Cupid



Joined: 09 Aug 2007
Posts: 6504
Location: Bristol, UK

PostPosted: Fri Apr 03, 2009 5:29 am    Post subject: Reply with quote

The 'View Error Log' certainly needs sorting out, thanks for reporting it.

Only Mario can determine what happened at this stage, but one thought occurs, is your eBay account registered with a shipping address in Australia because that auction is only available to buyers there?
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mario
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Joined: 03 Oct 2006
Posts: 6679

PostPosted: Fri Apr 03, 2009 6:22 am    Post subject: Reply with quote

OK, I fixed the display error, any future "unknown errors" should be visible. In this particular case, ebay returned a login screen in the middle of the flow (after already being logged in). I was puzzled with this until recently, when a user informed me that they do this when they want additional information before placing a bid (usually a credit card to "verify" your account).

So, if your ebay account is not verified, or contains an expired credit card, I would check this now. Of course, I cannot be sure this is the reason why this happened.
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felixdecat2
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PostPosted: Fri Apr 03, 2009 6:26 am    Post subject: Reply with quote

Yes it is (I'm in Australia)

I'm a bit worried -- my next snipe's scheduled in 12 hours Sad
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mario
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Joined: 03 Oct 2006
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PostPosted: Fri Apr 03, 2009 6:28 am    Post subject: Reply with quote

If it's from the same seller, or at least a similar item (same country, payments methods, etc), place a low bid manually - this will tell you what, if anything, is wrong.
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felixdecat2
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PostPosted: Fri Apr 03, 2009 6:31 am    Post subject: Reply with quote

Actually the credit card used to setup the account *is* expired -- has been for months -- but I didn't care coz I wasn't selling anything....
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mario
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Joined: 03 Oct 2006
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PostPosted: Fri Apr 03, 2009 6:33 am    Post subject: Reply with quote

I think this caused it - but please do me a favour and verify this - place a low bid before updating your card.
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felixdecat2
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PostPosted: Fri Apr 03, 2009 6:53 am    Post subject: Reply with quote

OK, just did this (item 250399606426 -- not the same seller tho). Bid was accepted, so....

Maybe the other seller had some special restriction on that I can't see...
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mario
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Joined: 03 Oct 2006
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PostPosted: Fri Apr 03, 2009 7:00 am    Post subject: Reply with quote

Thank you for trying to replicate the problem. I recommend that you update your CC now and continue sniping normally. I will see that I modify the code to pass that second login screen if needed.
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felixdecat2
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PostPosted: Fri Apr 03, 2009 7:34 am    Post subject: Reply with quote

Thanks Mario. I was tempted to leave it and see what happened to the next snipe (just as an experiment!), but now think it was some restriction placed on that auction by that seller, or one of ebay's little checks, so no point. So CC details updated, and we'll see what happens tomorrow Smile
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teddybearkisses1
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PostPosted: Wed Apr 22, 2009 6:01 pm    Post subject: E-Bay auction lost.... Reply with quote

Hi there...I tried your service for the 1st time today and it failed...
My bid was 13.00 higher than the winning bid but my bid was
never placed...The screen said Unknown Error 2 I think...and
when I clicked on that it said Error Log missing or some such
and to contact Customer Support to find out why...?
...This was done under the user ID teddybearkisses1 and the bid
was supposed to be 140.00....The auction item # was 220396968126.
Could you check this out for me and
figure out what happened...Thanks so much.

Robin
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mario
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Joined: 03 Oct 2006
Posts: 6679

PostPosted: Wed Apr 22, 2009 7:30 pm    Post subject: Reply with quote

Unfortunately I don't know - ebay returned the login screen again, after which it would ask for something. Usually it's a credit card, so check if you have an expired credit card on your ebay account (or none). I am working on fixing this to at least provide more info, sorry I couldn't be more helpful.
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