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Can't Login: Your account has been suspended Error

 
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ot0tot
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PostPosted: Mon Apr 30, 2018 9:45 pm    Post subject: Can't Login: Your account has been suspended Error Reply with quote

When I try to login, I receive the following error:
Your account has been suspended for the following reason: Requested a paypal chargeback.

I believe this is a mistake, as I signed up for a 2 year Gixen Mirror subscription in late 2017, and certainly have not filed any chargebacks.

I have noticed before when I logon using my phone, I received the above error if I select "use mobile site", but it works properly if I select "use full HTML site". Now, however, neither works and I receive the same error. Is anyone else experiencing this issue?
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PostPosted: Mon Apr 30, 2018 9:45 pm    Post subject: Can't Login: Your account has been suspended Error

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mario
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Joined: 03 Oct 2006
Posts: 6226

PostPosted: Tue May 01, 2018 8:58 am    Post subject: Reply with quote

Well, someone requested a chargeback on a whatever was used to fund your paypal account, likely a credit card. It's not so much that the payment was refunded, it's that Gixen was charged a $20 chargeback fee by paypal.

Now - that's a reason to get you suspended, when it actually ends up costing Gixen money to provide you with a service.
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ot0tot
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PostPosted: Wed May 02, 2018 3:10 pm    Post subject: Reply with quote

I'm sorry for the inconvenience, and I very much enjoy Gixen's service. However, are you sure you have the correct account? I have reviewed my records and can see no report of any chargebacks, nor do I remember disputing such a charge.

Would you be able to provide me with more information via email so I can investigate this further?
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mario
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Joined: 03 Oct 2006
Posts: 6226

PostPosted: Thu May 03, 2018 5:54 am    Post subject: Reply with quote

Sure, please email me and I will provide you with details.
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ot0tot
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PostPosted: Thu May 03, 2018 8:09 am    Post subject: Reply with quote

Thank you, email sent.
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