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Password change link not working for me

 
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verity
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PostPosted: Sun Jul 30, 2017 2:00 am    Post subject: Password change link not working for me Reply with quote

Hi there, I keep getting notifications that my password may not be strong enough. I have clicked the link to change it numerous times but the email to change it has never come through.
Is there an issue? Or is it me?
Many thanks.
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PostPosted: Sun Jul 30, 2017 2:00 am    Post subject: Password change link not working for me

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Cupid



Joined: 09 Aug 2007
Posts: 5576
Location: Bristol, UK

PostPosted: Sun Jul 30, 2017 2:29 am    Post subject: Reply with quote

Have you checked your spam folder for the email it may have gone there.

Have you received any emails from Gixen recently, when you transitioned to the new Gixen id ?

Who provides you with emails, by which I usually mean, what is after the @ symbol in your email address ?
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johnho2uk
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PostPosted: Sun Jul 30, 2017 4:09 am    Post subject: cannot log in to new gixen Reply with quote

I registered on gixen.net

but it wont recognise my my password, and when i click retrieve password i dont get any emails from gixen (i have checked spam folders)

username: johnho2uk (gixen.net recognises this)

I have not received any emails from gixen new or old since i've switched

its yahoo who provides me with emails
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anon
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PostPosted: Sun Jul 30, 2017 6:08 am    Post subject: Reply with quote

Cupid wrote:
Have you checked your spam folder for the email it may have gone there.


Yes, there is no email in the Spam, this is a real Gixen bug, you need to solve.

Quote:
Have you received any emails from Gixen recently, when you transitioned to the new Gixen id ?


Yes, from Mario. This is a real Gixen bug.
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Cupid



Joined: 09 Aug 2007
Posts: 5576
Location: Bristol, UK

PostPosted: Sun Jul 30, 2017 6:22 am    Post subject: Reply with quote

This is the previous thread on this subject:

http://www.gixen.com/forum/viewtopic.php?t=8459

and others have been directed here to this thread.

This needs looking into by Mario and seems to be the most reported issue right now.
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verity
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PostPosted: Sun Jul 30, 2017 6:37 am    Post subject: Password change link not working for me Reply with quote

Hi Mark,
Thanks for your reply. In answer to your queries:
There are no emails from Gixen in my spam folder,
I received am initial email from Gixen when I registered on gixen.net regarding authorizing Gixen to bid on eBay,
I use Gmail for email.
I am beginning to think there may be a bug, since it seems others are having the same issue, what do you think?
Thanks again.
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Cupid



Joined: 09 Aug 2007
Posts: 5576
Location: Bristol, UK

PostPosted: Sun Jul 30, 2017 8:37 am    Post subject: Reply with quote

Yes, I agree that this feature is not sending out emails, at present.
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mario
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Joined: 03 Oct 2006
Posts: 6224

PostPosted: Sun Jul 30, 2017 4:44 pm    Post subject: Reply with quote

It is sending emails, only yahoo and AOL are filtering them out. Please email me and include your Gixen and ebay usernames.
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Cupid



Joined: 09 Aug 2007
Posts: 5576
Location: Bristol, UK

PostPosted: Mon Jul 31, 2017 2:28 am    Post subject: Reply with quote

...and gmail, as reported by verity above ?

I received an email when registering, at my yahoo account... but not one from this process when I tried it.
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mario
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Joined: 03 Oct 2006
Posts: 6224

PostPosted: Mon Jul 31, 2017 3:02 am    Post subject: Reply with quote

Gmail is fine as far as I know, no users with gmail account complained so far. Mark, please email me and let me know what gmail address you used, and I will check the mail logs.
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johnho2uk
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PostPosted: Mon Jul 31, 2017 4:25 am    Post subject: Log in problem Reply with quote

mario wrote:
It is sending emails, only yahoo and AOL are filtering them out. Please email me and include your Gixen and ebay usernames.


email sent, hope this gets resolved soon :p
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Cupid



Joined: 09 Aug 2007
Posts: 5576
Location: Bristol, UK

PostPosted: Mon Jul 31, 2017 4:41 am    Post subject: Reply with quote

verity did complain this was not working for gmail... see above.

I do use yahoo... I just pointed out that, on that account, I had received an email during the sign up process.. So the problem is not yahoo blocking emails from Gixen on my account.
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anon
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PostPosted: Mon Jul 31, 2017 4:42 am    Post subject: Reply with quote

mario wrote:
It is sending emails, only yahoo and AOL are filtering them out. Please email me and include your Gixen and ebay usernames.


No, they are not. I receive email from you ok but not from the registration process. You have (yet) another bug.
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Cupid



Joined: 09 Aug 2007
Posts: 5576
Location: Bristol, UK

PostPosted: Thu Aug 03, 2017 1:06 am    Post subject: Reply with quote

There are two threads on this subject running simultaneously:

http://www.gixen.com/forum/viewtopic.php?t=8478

Mario needs to look into it again.
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