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[quote="Cupid"]Records of snipes are only retained, in the database, for a few days after the auction has completed... If there is a compelling reason that you need the logs checked for this item please follow Johns instructions... Otherwise, please be aware this is normal operation on Gixen, not a defect.[/quote]
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Posted: Mon Sep 04, 2017 3:06 am
Please email me before it closes and please provide me with the item id. I want to check what is going on.
Posted: Sun Sep 03, 2017 2:36 pm
Ah I see, I misunderstood... interpreting that you had scheduled a snipe on a re-listing of an auction that completed... my apologies.
Gixen does the bidding, you schedule the snipes for it to do so.
It would be a first for Gixen to lose a snipe while an auction is running... most peculiar... yes, email Mario with the details so that he can find what happened.
Posted: Sun Sep 03, 2017 12:44 pm
The auction has not closed yet.
I'll email after it closes and after the Labor Day holiday.
Posted: Sun Sep 03, 2017 2:54 am
Records of snipes are only retained, in the database, for a few days after the auction has completed...
If there is a compelling reason that you need the logs checked for this item please follow Johns instructions...
Otherwise, please be aware this is normal operation on Gixen, not a defect.
Posted: Sat Sep 02, 2017 6:08 pm
Please email Mario directly at the Gixen support email found by clicking the [Contact] tab at the top of any Gixen page. Be sure to include your Gixen ID and the eBay auction number so he can check the logs.
Posted: Sat Sep 02, 2017 5:35 pm
Post subject: Bid disappeared from gixen
I had placed a bid on an item last week. I went to check on it in gixen and it was gone from gixen. Original bid into gixen on 8/28/17 for 7 day auction. Re-entered the bid.
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