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Renewed subscription, payed but GIXEN not recognizing it

 
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id30209
Guest





PostPosted: Mon Dec 02, 2019 1:14 am    Post subject: Renewed subscription, payed but GIXEN not recognizing it Reply with quote

Like subject says, 20Nov i have renewed my subscription but Gixen does not show anything but warning i need to extend subscription
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6691

PostPosted: Mon Dec 02, 2019 1:55 am    Post subject: Reply with quote

Please email me - include your username. This typically happens when users have more than one username, often not realizing it.

You can retrieve your usernames by using:

https://www.gixen.com/forgotusername.php

You can reset your password by using:

https://www.gixen.com/forgotpassword.php
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id30209
Guest





PostPosted: Fri Dec 06, 2019 6:43 am    Post subject: Same as previous Reply with quote

I’ve checked users and i have only 1
Email coming
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snyderzzz
Guest





PostPosted: Fri Dec 06, 2019 9:35 am    Post subject: snyderzzz Reply with quote

I just renewed 4 days ago with $8 and my acct says expired, but also at bottom says good to dec2 2020. My credit card was charged

Please advise, I cant place my bid.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6691

PostPosted: Fri Dec 06, 2019 7:25 pm    Post subject: Reply with quote

It must be that your eBay authorization expired, not mirror subscription. You can extend it from the settings page (eBay requires this every 18 months), there is no charge to do this.
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