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Supposed Gixen Main and Mirror expiry

 
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BAZZA 2600
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PostPosted: Sat Jan 19, 2019 11:16 pm    Post subject: Supposed Gixen Main and Mirror expiry Reply with quote

Item No 303028050497 . Who knows if this is going to list it .
Never done this before , so , Gixen advises that my subscription expires on the
2nd February 2019 , but locks me out now .
In August 2018 Gixen asks to renew subscription as capital is required , and that this will be instated on your account .
I paid the subs on the 20th August 2018 , 2 Yrs $11.00 USD , so I'm a bit peeved that this should happen .
It would be great if this can be sorted asap
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PostPosted: Sat Jan 19, 2019 11:16 pm    Post subject: Supposed Gixen Main and Mirror expiry

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Cupid



Joined: 09 Aug 2007
Posts: 5615
Location: Bristol, UK

PostPosted: Sun Jan 20, 2019 4:48 am    Post subject: Reply with quote

I'm sorry this isn't making a lot of sense to me.

Please can you tell us exactly what the status was of the snipe that failed ?

Expiry of a Mirror subscription doesn't stop snipes being submitted in any case it just removes the backup support of the Mirror server, the Main server never expires as you suggest, it just takes longer for you to be able to log in to schedule things on it if you don't have a a Mirror subscription. A Mirror subscription certainly doesn't expire early either.

Is this perhaps to do with expiry of your authorisation from Ebay for Gixen to submit bids on your behalf which has been a common theme to recent threads ? If so, that is entirely separate from your Mirror subscription, it is just something that requires updating by you (at no cost) at least once every 18 months.

Unfortunately the explanation you've given doesn't really match up to any reality that I am able to contemplate at this stage so a bit more explanation is required before we are going to be able to track this one down.
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Mark
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Rickajho
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PostPosted: Sun Jan 20, 2019 11:16 pm    Post subject: Reply with quote

As Mark said you need to be more clear. A lot of people of late are confusing a paid subscription for the gixen mirror service with their eBay token that authorizes gixen to work with eBay. These are two very different things.

Your gixen mirror service expiring won't stop gixen from working - but you do lose the benefit of the mirror service.

But if the authorization for gixen to work with eBay expires that's a fatal situation. Log in to gixen, click on settings, and check the authorization status for gixen to work with eBay. If it indicates it's expired just click on the option to renew it - no charge.

Rick
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Bazza2600
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PostPosted: Mon Jan 21, 2019 4:56 pm    Post subject: expired ebay authorization Reply with quote

Thanks Rick for explanation .
I had no idea what I was required to do re-instate .
I knew I was financial , but Mirror was disabled .
Yes , I could have used main , but that wasn't the issue .
The advice given on the site at the time could be a little more user friendly
so that you can interpret what the issue is .
I don't profess to be a wizard , I need simple instruction , so that I don't put my spin on what I think it means .
Bazza
Now I'll see if I can navigate my way on your instructions , Don't laugh .
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mario
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Joined: 03 Oct 2006
Posts: 6243

PostPosted: Mon Jan 21, 2019 6:48 pm    Post subject: Reply with quote

If you have any problems renewing your ebay authorization (to emphasize: this does not cost anything), please email me.
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