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Renewal

 
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johnegrey
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PostPosted: Thu Dec 27, 2018 1:36 pm    Post subject: Renewal Reply with quote

I renewed my annual subscription on Dec 20th but I'm getting a message when I log in saying that my subscription expires on Jan 9th, 2018.....?
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PostPosted: Thu Dec 27, 2018 1:36 pm    Post subject: Renewal

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Joined: 09 Aug 2007
Posts: 5543
Location: Bristol, UK

PostPosted: Fri Dec 28, 2018 7:44 am    Post subject: Reply with quote

Do you mean 2019 ?

What type of renewal did you choose, was it chunks, or a full year or two year subscription ?

Is johnegrey the id that you use to log into Gixen ?
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johnegrey
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PostPosted: Fri Jan 04, 2019 2:44 am    Post subject: Renewal Reply with quote

Yes, I paid for a full year's subscription. I paid $6 on December 20th. My account is now saying that I don't have a subscription....?
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Joined: 09 Aug 2007
Posts: 5543
Location: Bristol, UK

PostPosted: Fri Jan 04, 2019 4:51 am    Post subject: Reply with quote

OK,

Is it possible that you have set up more than one Gixen account, that is usually the underlying problem with situations such as you describe.

To move things forward more rapidly please could you email Mario directly at the support address given on the Contact tab above.
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