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Can not access to the site only using home router, comcast

 
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Dorisyee
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PostPosted: Tue Oct 24, 2017 5:13 pm    Post subject: Can not access to the site only using home router, comcast Reply with quote

Hi, start this Sunday, I no longer be able to access to gixen.com using home router, Comcast, but I be able to access any other sites on Internet. I did not change any setting? Can you help me? I be able to access to the site if I use different provider, such as xfinitywifi. Please help. Thanks
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PostPosted: Tue Oct 24, 2017 5:13 pm    Post subject: Can not access to the site only using home router, comcast

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juangrande



Joined: 09 Aug 2007
Posts: 848
Location: San Diego, California, USA

PostPosted: Tue Oct 24, 2017 6:41 pm    Post subject: Reply with quote

Hmmm... That's an odd one.

What does it look like when you attempt to access Gixen? Do you get any sort of error message?

Did you change any settings on your Comcast router?
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John

If you don't know where you are going, you will wind up somewhere else.
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Dorisyee
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PostPosted: Tue Oct 24, 2017 7:49 pm    Post subject: Reply with quote

Hi, it keep load for long time. Then message display something like can not open this page because the server is not responding. I do not know how to change setting in router, so I did do anything. Thanks for helping
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Dorisyee
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PostPosted: Tue Oct 24, 2017 7:53 pm    Post subject: Reply with quote

Here's the error message "Safri cannot open the page because your iPhone is not connect to the Internet". But I know I'm connected to the Internet because I'm access to Ebay to copy my watch list. Thanks
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6173

PostPosted: Wed Oct 25, 2017 1:54 am    Post subject: Reply with quote

Are you connected over a data plan or wifi?
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Cupid



Joined: 09 Aug 2007
Posts: 5481
Location: Bristol, UK

PostPosted: Wed Oct 25, 2017 7:13 am    Post subject: Reply with quote

Are you attempting to use a tab, in your browser, that you have used for quite a while ?

If so, I recommend that you start a new tab and go to the Gixen home page to log in again from scratch ?
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dorisyee
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PostPosted: Wed Oct 25, 2017 9:21 am    Post subject: Reply with quote

1. I'm connected thru wifi, not data.
2. I'm not just using new tab, I even completed close the browser and open the internet again. I did reboot my PC at one point too.
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Cupid



Joined: 09 Aug 2007
Posts: 5481
Location: Bristol, UK

PostPosted: Wed Oct 25, 2017 1:01 pm    Post subject: Reply with quote

I'm a bit confused the error message you posted mentioned an iphone, but now you are talking about a PC, is it one or the other, or both ?

If both, then I would suspect it to be a DNS server problem, which perhaps needs updating with current IP address of the Gixen web server, I suspect that changed recently so all DNS servers would need to be updated with the new address.

I think it will sort itself out in time but you could try prompting your ISP to refresh it.
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