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Desktop Manager - Could not get info for item

 
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TonyWarrington
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PostPosted: Tue Aug 01, 2017 3:43 am    Post subject: Desktop Manager - Could not get info for item Reply with quote

Up until just recently have had no problems but...
Using the Desktop Manager application in Windows 10 I am unable to add items, constantly getting the message:
Could not add item, API returned: ERROR (203): COULD NOT GET INFO FOR ITEM

If I sign on to Gixen.net either on the same PC or via iPad I have no trouble at all with adding editing bids.

Not 100% sure of when this started to happen but my suspicion is that it coincided with a recent Windows 10 update to the Windows 10 Creative Edition.

Can you suggest anything to enable Desktop Manager once again

Thanks
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PostPosted: Tue Aug 01, 2017 3:43 am    Post subject: Desktop Manager - Could not get info for item

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Joined: 09 Aug 2007
Posts: 5481
Location: Bristol, UK

PostPosted: Tue Aug 01, 2017 3:57 am    Post subject: Reply with quote

I presume you are now using your Gixen credentials with the Desktop Manager ?

This will only get looked at more closely once everything is back on gixen.com next week.
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TonyWarrington
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PostPosted: Tue Aug 01, 2017 6:16 am    Post subject: Reply with quote

Yes double checked Gixen credentials are same in Desktop Manager as when I sign in via the net.

I could be wrong of course but do have a strong feeling that this linked to Windows upgrade, maybe related to some change in the API?
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Joined: 09 Aug 2007
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PostPosted: Tue Aug 01, 2017 7:07 am    Post subject: Reply with quote

Make sure you are still running it on compatibility mode... but I suspect the problem lies elsewhere.
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PostPosted: Wed Aug 02, 2017 2:43 am    Post subject: Reply with quote

Thanks for your help on this. Tried all that I can think of including compatibility WIn 8 and even Win 7 no luck. So like you I suspect the problem elsewhere and likely within WIndows.

Hopefully this will be addressed in due course. In the meantime it is not a huge problem as going via the browser works just fine.
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Joined: 09 Aug 2007
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PostPosted: Wed Aug 02, 2017 2:47 am    Post subject: Reply with quote

It needs the most backwards compatibility you have available... back to Windows XP if possible.
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mario
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Joined: 03 Oct 2006
Posts: 6180

PostPosted: Wed Aug 02, 2017 2:48 am    Post subject: Reply with quote

Gixen Desktop Manager need a new version. The old one may or may not work with Gixen credentials. If not - please use the web interface until the new version is released.
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gixen user 8-1-17
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PostPosted: Wed Aug 02, 2017 7:04 pm    Post subject: can not use desktop manager nor gixen website either Reply with quote

mario wrote:
Gixen Desktop Manager need a new version. The old one may or may not work with Gixen credentials. If not - please use the web interface until the new version is released.


I recently posted regarding error 203. Now Even the gixen website will not allow me to add snipes.
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PostPosted: Thu Aug 03, 2017 1:17 am    Post subject: Reply with quote

What error is happening, and when ?
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