Is Gixen Down?

rkstmps · Guest

Hi Mario,

The system has run so smoothly that I didn't know whether to panic or not - I've been unable to access my account for the last half hour. I've tried different machines. It keeps "waiting for Gixen". Just wanted you to know if it was a real problem and no one else has told you.

Rick

Jorosis11 · Guest

Gixen not working lost out on a few items Go to log in just hangs from my PC and ipad on different networks. It never submitted the bids I had in the system tonight....

Cupid · Joined: 09 Aug 2007 Posts: 7596 Location: Bristol, UK

I can not see any problems now, what were the auction ids?
_________________
Mark

mario · Site Admin Joined: 03 Oct 2006 Posts: 7126

eBay had an issue around that time, all servers were affected.

Gixen · Advertisements

fpsjim · Guest

Last night I couldn't get onto the Gixen website at all. Today I can access the website but I can't log in. Every time I log in, I get the mession "session expired" and a request to log in again.

Cupid · Joined: 09 Aug 2007 Posts: 7596 Location: Bristol, UK

fpsjim,

The first check that I would do is that the time and date are set correctly on the computer that you are using.
_________________
Mark

fpsjim · Guest

I just checked; time and date are fine. Prior to last night I have had no issues signing in or logging on to Gixen.

Cupid · Joined: 09 Aug 2007 Posts: 7596 Location: Bristol, UK

Have you changed your eBay id or password since you last successfully logged in here?
_________________
Mark

mario · Site Admin Joined: 03 Oct 2006 Posts: 7126

fpsjim, are you using some bookmark to access Gixen? Type the URL manually instead of using the bookmark, then log in by typing in your username and password.

fpsjim · Guest

No. Everything was working great. No issues for the couple of weeks I've been using Gixen. Then last night I could not log onto the website. Today I can get on the website, but can't log onto Gixen.

In fact, since I can't log on, every time I respond to this thread I have to fill out a form and decipher a very difficult to read code (which I get wrong more often than right) so this is a bit of a process.

Should I send an email somewhere?

Thanks.

Guest · Posted: Fri Aug 24, 2012 11:02 am Post subject:

Hi. No, I'm not using a bookmark. I've typed in the URL for access. Last night I even shut down the computer to start over and that didn't help.

fpsjim · Guest

The first response was "no" to the question about whether I'd changed something. I haven't changed the password, email, or any other setting since I last used Gixen successfully.

Just tried again to log in since it's been a few hours and still won't work. Says "Session expired. Please sign in" every time I enter my username and password and press the Log in Now button.

mario · Site Admin Joined: 03 Oct 2006 Posts: 7126

The cookie message is an indicator of a browser problem of some kind. Try a different browser and you will be able to log in.

fpsjim · Guest

Hi. Hmmm. Now that you mention it, the first error message I got this morning was about cookies. Although I haven't changed any eBay settings, I did change internet options by going into tools and enabling 1st party, 3rd party, and session cookies with no prompts. The setting I changed from was enabling them, but with prompts. I also added gixen to safe websites on the tools safety bar. Couldn't add as http - had to be https. Should I try removing that? Previously, there were no sites in that box.

I'm using internet explorer. I'm not signed up for another; should I sign up for a different one? I don't understand why it used to work with internet explorer but now it isn't.

mario · Site Admin Joined: 03 Oct 2006 Posts: 7126

That box you added Gixen to is probably not related to cookies at all.

Any particular reason why you changed the default cookie settings? I would try restoring that to default settings and see if that makes a difference.

Another browser would definitely resolve the issue, but try fixing IE first if possible.

fpsjim · Guest

I changed the cookie setting after I couldn't log into Gixen this morning. The first failed log in had a cookie error message.

After I changed my cookie setting, I no longer got the cookie error message when trying to log onto Gixen. Instead, I now get the session ended, sign in again message.

As is probably obvious by now, I don't know much about computers, but that seems to me like the cookie problem got fixed and there is a different issue since it's a different message.

I have been logging in just fine with the old cookie setting, but once in awhile would get the cookie message like I got first thing this morning. Used to be when that happened, I'd try again and be okay but today it didn't matter, until I changed the cookie setting I got the cookie error message when I tried to log in.

Thanks very much for your help!

fpsjim · Guest

Okay, I've changed settings back to default and restarted the computer. Got the cookie blocked message again when I tried to log on at Gixen. Looked in tools - the default setting does not allow cookies.

I changed the setting so that all cookie settings are enabled.

Closed the browser and opened a new one. Tried logging in again. This time I got the session has ended please sign in again message.

It will not work for me long-term to have to go through a different browser to use Gixen. What else can I try?

Thanks.

mario · Site Admin Joined: 03 Oct 2006 Posts: 7126

I honestly don't know, as I cannot guess what's wrong with the settings. Try clearing cookies, try setting all settings to default, try installing the latest version of the same browser.