You are not eligible to bid on this item due to seller rest

[grw029]

I placed a bid with a user last night, and it said - You are not eligible to bid on this item due to seller restrictions.

However, I spoke with the user, and I am not blocked.

Can you explain this? I have many bids with this user.

Thanks

[Cupid]

You've had many successful bids with that user in the past, or these are ones that you have scheduled in the future ?

The reason you'll get that message is that when Gixen submits the bid, at the end of the auction, that's the response it gets back from the Ebay server.

If you have discussed this with the seller and they claim not to have blocked you, either there is some other restriction that they've imposed that happens to affect you, but not made a specific request to block your bids, or there's some sort of issue with the Ebay software that is causing it to issue erroneous responses.

In any case I think my next step would be to try to place a manual bid with that seller in order to confirm that there is no block evident that way, as they claim.

If there is still a block... then you need to pursue that with the seller some more as there clearly is a restriction that prevents you from bidding specifically on their items.

If there isn't, I'd carry on as usual until I get another block... the restriction may have been removed since Gixen tried to place that bid, or there may have been some temporary glitch with that particular bid... and you've been both assured by the seller that they did not intend to block you and been able to place a bid on one of their items.

If it still happened with the next scheduled snipe, then I'd look into contacting Ebay support to ask them why your bids are being rejected by their server... you might have to escalate that to their technical team though, since their front line staff probably don't have the required access to be able to see exactly what is going on on their side.
_________________
Mark

[vlad27]

I had this problem today. I'm furious as this was an important 1/1 hockey card for my collection. I decided hey I pay for this service I might as well use it and skip the manual bid and enjoy my evening out. Big mistake.

Some details: I was the high bidder on this item through a manual bid earlier in this auction. I had a $70 max bid on a card that was at $13. The card sold for $29, great I thought! Nope, both my bids didn't activate and snipe (regular AND mirror). The reason is the same listed in the initial post. Exactly the same.

Additional detail: I have purchased dozens of items (fifty-ish) from this large Ebay seller in the past year. I rarely use Gixen and that will continue after this. Instead of adding an item needed for my collection I'm out the item and wondering why I am paying for Gixen.

Update: Confirmed with seller and Ebay that there are no restrictions that prevented any bids on this auction. Manual bids were placed on other auctions from this seller without issue.

Not an Ebay or Seller problem as the last user stated. Ive been on Ebay for 27 years and snipping services are for the birds... always manual bid protect. Again why am I paying for this service?

[Guest]

Just adding that this is the fourth topic of people having the same issue on the first page of the forum.

Is it possible that the snipes are coming from ip addresses in host countries that Ebay flags as a possible issue so they just block the bids?

[Gixen]

[Cupid]

[mario]

Gixen is not blocked by eBay in any way.

However, sometimes there are restrictions in place that Gixen cannot find out until it actually tries to place a bid. I talked to eBay about it, and proposed a 'dry fire' to test eligibility, however they are not willing to invest time in this... we (sniping services) are likely too small, they have other priorities.

What I can do, however, is check if there is a more detailed error message that would possibly explain what restriction was in place. Please email me.