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rauxaf501
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 Posted: Tue Jan 13, 2026 3:18 pm Post subject: I have accidentally transferred my subscription |
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I have accidentally transferred my subscription and wish to undo it. Something was not working and brain was not in gear. I assumed it was to do with changed Ebay ID at the time and mess up my Gixen account. I just want it undone.
I have tried sending an email to this effect but to no response. This happened 15/11/25. any help will be much appreciated. I did try setting up an account to what it is switched to, but it contains an \"_\"...
Help please!
Dan |
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Cupid
Joined: 09 Aug 2007
Posts: 8107
Location: Bristol, UK
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| Posted: Wed Jan 14, 2026 2:43 am Post subject: |
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OK, so you transferred your subscription to a Gixen account that does not exist ?
That does not mean that you also closed your original Gixen account... unless you selected that option as well ?
So, can you still log into that old Gixen account ?
If so, have you tried using that to transfer your subscription back to that old account ?
If so, what was the error that you received when you tried that ?
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Mark |
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rauxaf501
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| Posted: Wed Jan 14, 2026 5:32 am Post subject: I have accidentally transferred my subscription |
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I have full access to my account although I now have the wait timer. I have tried but it comes up with an error:
Error code=313. Please contact Gixen customer support.
Thanks! |
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Cupid
Joined: 09 Aug 2007
Posts: 8107
Location: Bristol, UK
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| Posted: Wed Jan 14, 2026 7:12 am Post subject: |
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OK,
At this point Mario is the only one that can help you because he is the only one with access to the Gixen servers at that level.
As you've tried before, he can be contacted directly at the support address given on the Contact page. Please can you try once more, with full details of the Gixen account that you still have access to (id, but NOT password) and where you think you transferred your subscription to, accepting that now you realise that account didn't actually exist as a Gixen account.
You could also reference this thread in your explanation.
I'll alert him independently, because I know my communication with him does get through, to look out for your email this time.
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Mark |
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Gixen
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| Posted: Wed Jan 14, 2026 7:12 am Post subject: |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7304
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| Posted: Wed Jan 14, 2026 12:06 pm Post subject: |
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| rauxaf501, I restored your subscription. |
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rauxaf501
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| Posted: Mon Jan 19, 2026 3:01 am Post subject: I have accidentally transferred my subscription |
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| mario, Cupid, thanks both. I appreciate I have acted like an idiot so thanks for helping put it right. |
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