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D7lane
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 Posted: Fri Jul 19, 2024 2:22 pm Post subject: eBay user name transfer |
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I tried transferring my account as I changed my eBay username from d7lane to ig-hof_signed_rookies_com however I?m having issues
I keep getting emails saying my subscription has expired, but it?s not expired I just needed to transfer
What am I doing wrong? |
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Cupid
Joined: 09 Aug 2007
Posts: 7759
Location: Bristol, UK
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| Posted: Fri Jul 19, 2024 3:27 pm Post subject: |
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Did you just renew the authorisation in the second section of the Settings page ?
If you set up a new Gixen account that might explain why it's not doing what you expected. In that case you'd also need to use the Mirror transfer feature to move the subscription between Gixen accounts. That's also achieved via the Settings page, further down, in the 'Transfer your mirror subscription' section.
If you've done neither of those things please can you elaborate on what you have done to try to achieve your aim ?
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D7lane
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| Posted: Fri Jul 19, 2024 6:47 pm Post subject: Follow up |
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| So I changed my eBay account name and immediately upon doing so got email notifications that my Gixen account had been unlinked and that my subscription had expired. I did try the mirror transfer option and received the email confirmation but I?m still not able to access the account. The account itself isn?t new, it?s just a transfer |
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Cupid
Joined: 09 Aug 2007
Posts: 7759
Location: Bristol, UK
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| Posted: Sat Jul 20, 2024 3:55 am Post subject: |
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So, all you need to do is re-authorise the new Ebay name to the Gixen account using the second section of the Settings page.
Yes, Ebay does expire the authorization whenever you change your credentials on their site... the same happens if you change your password on their site.
BTW your subscription (first section on the Settings page) is not the same thing as your authorisation (second section of the Settings page). You pay for the features enabled with your subscription; the authorization is your agreement that Gixen can place bids on Ebay via that account, everyone needs to keep that up to date, you don't pay for that.
Can you still log into your Gixen account, that you've always used ?
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Last edited by Cupid on Sat Jul 20, 2024 4:53 am; edited 1 time in total |
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Gixen
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| Posted: Sat Jul 20, 2024 3:55 am Post subject: |
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D7lane
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| Posted: Sat Jul 20, 2024 4:33 am Post subject: Follow up |
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Ok so I was able to get my account re-linked. However now I?m getting a message stating, ?You have reached the limit of 4 free snipes (won + scheduled) within the last month. Please subscribe to Gixen mirror on the settings page before adding more snipes.?
Why is it now asking me to re-subscribe? I paid my last annual payment on April 2024 so I shouldn?t need to pay again, correct?
Thanks for the help |
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Cupid
Joined: 09 Aug 2007
Posts: 7759
Location: Bristol, UK
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| Posted: Sat Jul 20, 2024 4:52 am Post subject: |
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So, it sounds like you have successfully transferred your subscription away from this Gixen account.
Have you tried reversing that process using the Mirror transfer form ?
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D7lane
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| Posted: Sat Jul 20, 2024 8:59 am Post subject: Follow up |
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Not sure I follow. Why would I need to reverse the process?
Wouldn?t I need it to align with my new ebay name? |
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Cupid
Joined: 09 Aug 2007
Posts: 7759
Location: Bristol, UK
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| Posted: Sat Jul 20, 2024 9:40 am Post subject: Re: Follow up |
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| Quote: | D7lane wrote:
align with my new ebay name? |
Perhaps we are talking at cross purposes here ?
The only alignment that you need between a Gixen account and an Ebay account is that the Gixen account is authorised to place bids on Ebay via your Ebay id. That's administered via the second section of the Settings page.
It's NOT recommended that you align them in any other way, e.g. by having the same name and certainly not the same password. Gixen ids are entirely separate things from Ebay ids and for your own security should only be linked as I've stated above, but, of course, Gixen can't enforce that you treat them that way, especially since it does not even know your Ebay password.
So, you said you managed to get your Gixen account 're-linked' which I presume to mean you successfully got the authorisation sorted out via the second section of the Settings page ? Is that correct ?
You then stated that it's 'now asking me to re-subscribe', which means you have a Gixen account without a subscription, that's further confirmed by it also giving you the message 'You have reached the limit of 4 free snipes..'.
But you also say 'I paid my last annual payment on April 2024' and in a previous post 'I did try the mirror transfer option and received the email confirmation' which certainly implies you've transferred your Mirror subscription (administered from the first section of the Settings page, and transferred between Gixen accounts via the Mirror transfer form) to a different Gixen account (N.B., again that is a DIFFERENT THING from an Ebay account). Transferring Mirror subscriptions was never something you needed to do if you just wanted to carry on using the same Gixen account.
It all points towards you now having TWO Gixen accounts, one with a valid Authorisation and another with a valid Mirror subscription (also, as explained in a previous response, two different things).
So, either you need to get the Gixen account with the Mirror subscription to have a valid Authorisation, or alternatively you need to get the Mirror subscription back on the Gixen account that has the valid Authorisation... and it's the second of those things I was suggesting required you to transfer your Mirror subscription back, to achieve.
Is this starting to make any more sense, or not ?
Honestly, I'm not trying to confuse you... but we do all need to be using the same terminology for things, otherwise I suspect we'll continue to misunderstand each other here and that isn't the best way forward.
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D7lane
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| Posted: Sat Jul 20, 2024 5:49 pm Post subject: Follow up |
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Thanks for the responses. Yes I?m starting to understand a little more as to what you?re saying.
I just tried transferring the mirror subscription back to the original Gixen Id Name but I?m still getting the same aforementioned error message, so I must not have done it correctly.
When I initially did the transfer, I was thinking it was transferring between eBay names, not the gixen ids. But I do understand what you?re saying now about the eBay names vs gixen ids. I had my eBay Id and gixen id the same, so that?s where I was confused.
So you?re correct, it does show my new eBay name as linked to this gixen account but like I mentioned before it doesn?t allow me to place any snipes. If I did the transfer and am still getting the same messages, is there something else I need to do?
I think we?re close to getting this resolved! Now that I understand it a little better
Thanks again for the help |
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D7lane
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| Posted: Sat Jul 20, 2024 5:55 pm Post subject: Follow up |
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Ok never mind, I think I got it!! As long as my next snipe goes thru tmrw, I think we?re good. I will keep u posted if I have any issues
Thanks again |
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Cupid
Joined: 09 Aug 2007
Posts: 7759
Location: Bristol, UK
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| Posted: Sun Jul 21, 2024 2:41 am Post subject: |
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OK, hopefully it's sorted, as you say. If not I think we'll need Mario to take a look behind the scenes to see how things have ended up there.
Mario can be contacted directly via email at the support address given on the Contact page. As a minimum always include your Gixen id(s) along with a short explanation of the issue you are still facing. In this case, a reference to this thread might also provide some context as to how you came to the current state.
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