Username
Password
Login is SSL protected. By clicking on "Log in Now" you agree to gixen.com terms of usage.


   SearchSearch     

fees

 
Post new topic   Reply to topic    Gixen.com Forum Index -> Support
View previous topic :: View next topic  
Author Message
skrezyna
Guest





PostPosted: Mon Jul 01, 2024 9:31 pm    Post subject: fees Reply with quote

I was charged $7.18 on Jun 15 and now I'm about to be charged $6.15 on Jul 3. Can you explain why there are two charges?
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 7786
Location: Bristol, UK

PostPosted: Mon Jul 01, 2024 11:03 pm    Post subject: Reply with quote

This would happen if you subscribed to the Mirror service twice, on two separate occasions. Hence the two different values, since the rates have obviously gone up over the many years this service has been running... but Mario doesn't tend to demand an increase in payments from those that have already been subscribed for a long time.

That might be what you want to do, if you have two separate Gixen accounts that you use for different purposes.

The way this works is that it's a push from your Paypal account, not a pull from the Gixen side.

So, if you only have the one Gixen account and don't need it building up more credit than you are using you should cancel one of the subscriptions from within your Paypal account. My first suggestion would be to cancel the higher priced one, since, going forward, that's the one that will cost you more, however, I see that's also the one that has already been sent recently... and so cancelling the lower value payment would be the way to reduce your short term outgoings from your Paypal account. Obviously, it's really up to you which you cancel... but I'd also recommend following it up with an email, direct to Mario, at the support address given on the Contact page asking to be refunded for any overpayment that you don't need to continue your Mirror subscription, uninterrupted, for the foreseeable future.
_________________
Mark
Back to top
View user's profile Send private message
mario
Site Admin


Joined: 03 Oct 2006
Posts: 7201

PostPosted: Sun Jul 07, 2024 3:06 am    Post subject: Reply with quote

Mark explained it well. Please email me, I can cancel one and put another one on pause until you use what you already paid for. Payments not older than 6 months can also be refunded.
Back to top
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    Gixen.com Forum Index -> Support All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

© 2006 - 2023 Gixen.com. Forum powered by phpBB © 2001, 2005 phpBB Group.