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attwoodmj
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PostPosted: Sat Dec 16, 2023 9:13 am    Post subject: Account suspended Reply with quote

Having entered my details incorrectly I now receive the message:

Your account has been suspended for the following reason: Too many failed login attempts (10).

I read on here that this resets after 1hr, but in my case over 24hrs later, the suspension is still in place.

Can an admin please help?

Thanks
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Cupid



Joined: 09 Aug 2007
Posts: 7618
Location: Bristol, UK

PostPosted: Sat Dec 16, 2023 9:15 am    Post subject: Reply with quote

Have you tried:

https://www.gixen.com/forgotpassword.php

?
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attwoodmj
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PostPosted: Sat Dec 16, 2023 9:18 am    Post subject: Account suspended Reply with quote

Yes - I tried that, reset the password, but still get the error message.
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Cupid



Joined: 09 Aug 2007
Posts: 7618
Location: Bristol, UK

PostPosted: Sat Dec 16, 2023 9:23 am    Post subject: Reply with quote

In that case your best option is to email the details of your account direct to Mario at the support address given on the Contact page.

Always include your Gixen id in such communication and a brief explanation of the issue (but not passwords that you have tried, of course) and please give him a few days to get through to your request, it's a busy time of year for everyone.
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PostPosted: Sat Dec 16, 2023 9:23 am    Post subject:

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attwoodmj
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PostPosted: Sat Dec 16, 2023 9:26 am    Post subject: Account suspended Reply with quote

Ok, will do.

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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7145

PostPosted: Mon Dec 18, 2023 8:17 am    Post subject: Reply with quote

I updated now the code so that suspensions for this reason (failed login attemt) expire after 5 minutes.

Suspensions are necessary to deter attacks, but 5 minutes is good enough for this purpose.
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