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Paid Account Not Recognized

 
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dbrigner
Guest





PostPosted: Mon Aug 15, 2022 5:53 pm    Post subject: Paid Account Not Recognized Reply with quote

I could not access the site using the information I registered with on July 1. I received the "forgot my username" email, and followed the link to again register my eBay account. However, my history seems to be missing, and it wants me to pay for a year's mirroring, which I did in July.

Please advise.
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Cupid



Joined: 09 Aug 2007
Posts: 7211
Location: Bristol, UK

PostPosted: Wed Aug 17, 2022 9:43 am    Post subject: Reply with quote

Have you used the same email address to register both times ?

If so, perhaps try the:

Quote:
Forgot your Gixen username? You can retrieve it here.


mechanism again to see if you now have more than one Gixen account... and if so you can transfer the subscription to the one you want to use using the 'Transfer your mirror subscription' section of the 'Settings' page.

You could then even delete any accounts you no longer need using the 'Delete account' section at the very bottom of the 'Settings' page.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6934

PostPosted: Fri Aug 19, 2022 2:11 am    Post subject: Reply with quote

Please email me if you haven't resolved this yet. Please include your username.
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