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LINKED WITH EBAY ON LAPTOP NOT MY WIFE'S PHONE

 
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1952rocker1955
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PostPosted: Fri Jan 07, 2022 8:00 pm    Post subject: LINKED WITH EBAY ON LAPTOP NOT MY WIFE'S PHONE Reply with quote

Hello Mario,
My wife is trying to get onto Gixen on her phone. She can't seem to do it. She is putting in the correct user name and password, but it won't let her sign on?
What is the solution to fix this.

Thank You,
Kent Theurich
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Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Sat Jan 08, 2022 6:57 am    Post subject: Reply with quote

Is she trying to log on to the mobile web interface via a mobile browser (in which case which browser ?) or using one of the Mobile Apps (in which case which one; is she using an Android powered or Apple powered mobile ?).
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Mark
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1952rocker1955
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PostPosted: Sat Jan 08, 2022 10:24 am    Post subject: LINKED WITH EBAY ON LAPTOP NOT MY WIFE'S PHONE Reply with quote

Hello Mark,
She is using Chrome, and she has an Android phone.
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mario
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Joined: 03 Oct 2006
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PostPosted: Sat Jan 08, 2022 10:56 am    Post subject: Reply with quote

Kent,

Is she able to log in from her computer? How do you know the password is the correct one?
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PostPosted: Sat Jan 08, 2022 10:56 am    Post subject:

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1952rocker1955
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PostPosted: Sun Jan 09, 2022 1:44 pm    Post subject: LINKED WITH EBAY ON LAPTOP NOT MY WIFE'S PHONE Reply with quote

Yes, she can get onto Gixen using our laptop, but not with her phone. Using the correct user name and password.
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