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Double charged for yearly subscription?

 
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refinery
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PostPosted: Tue Dec 21, 2021 7:15 pm    Post subject: Double charged for yearly subscription? Reply with quote

Seem to have gotten double charged for a yearly subscription?

See PayPal activity image [url]i.imgur.com/xAHZDS1.png[/url].[/url]
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Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Wed Dec 22, 2021 4:16 am    Post subject: Reply with quote

The most common cause is that you've set up the subscription twice. The method implemented by Paypal is always to push payments out, Gixen does not request them.

You should be able to see this reflected in the section of your Paypal account that details your recurring subscriptions, not just in the payments that are made.

Firstly make sure that you've got these credited to the same Gixen account, a reference to the account to which it applies should be provided in every email that you get from Paypal that confirms a payment. Some Gixen users have mistakenly set up multiple accounts that they don't actually need.

For a refund, and consequent reduction in the Mirror term, please email the details as to how you'd like the issue resolved to Mario at the support address provided on the Contact page.
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