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Unresolved login problem.

 
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smroth
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PostPosted: Mon Nov 01, 2021 5:58 am    Post subject: Unresolved login problem. Reply with quote

Gixen will not accept my password and has not (after many, many tries) sent me a password reset link although it has my correct user name and email address.

I have gotten nowhere with my problem and no help from Gixen.

How do I remove Gixen from my computer.

I have been forced to set up eSnipe again.

Disappointed, but want to move on with resolution so on to eSnipe.

Obviously;y, I will no longer make financial contributions to Gixen.

smoth
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Mon Nov 01, 2021 8:04 am    Post subject: Reply with quote

This appears to be your first post on this forum, from this IP address, is there another thread that you posted on from elsewhere ?

Have you tried emailing Mario direct at the support address given on the Contact page ?

As to removing Gixen, this really depends on specifically which features you have installed or enabled, for instance the Firefox Addon that displays a link on auction pages by removing it from Firefox; A mobile App can be deleted from your phone but it depends what type of phone you have the exact procedure for doing so; Removing a subscription needs to be done via Paypal etc.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7110

PostPosted: Mon Nov 01, 2021 5:37 pm    Post subject: Reply with quote

Please email me - it's possible your password reset email was filtered out by your email provider. Include your username and I will provide you with a direct password reset link.
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