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billing me twice a year

 
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kmn454
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PostPosted: Fri Apr 30, 2021 12:33 am    Post subject: billing me twice a year Reply with quote

I'm signed up to the annual subscription, but I just realized gixen has been charging me twice each year. Once in Feb and once today. Now I'm paid up until 2024. How do I cancel this payment? I have paypal business linked to gixen, it is not listed under automatic / recurring payment section...
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Cupid



Joined: 09 Aug 2007
Posts: 6760
Location: Bristol, UK

PostPosted: Fri Apr 30, 2021 4:53 am    Post subject: Reply with quote

Both these payments should be listed on your Paypal account, are you saying you can't find them anywhere on there ?

If so, Mario may be able to cancel one from his side, if you can provide more details as to which Gixen account they apply to and when they are being sent. You can do this direct, via email, at the support address given on the Contact tab.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6773

PostPosted: Sat May 01, 2021 5:30 am    Post subject: Reply with quote

This happened to quite a few users. Please email me and I will cancel one and issue a refund.
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NYgnat
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PostPosted: Sat May 08, 2021 2:48 am    Post subject: Subscription Billing is paid out to 2026 Reply with quote

For some reason, I am being billed every two years such that my subscription is now valid until 2026. Is there any way that this can be corrected to just a normal 2 future years? I had an extra 3 years going forward, and was just billed today to take it out to 5 future years. I think you gather what I mean. A payment should only bring you forward two years. I should be at a year on account at this point and in 2022 be billed for two future years. Thanks.
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Cupid



Joined: 09 Aug 2007
Posts: 6760
Location: Bristol, UK

PostPosted: Mon May 10, 2021 9:32 am    Post subject: Reply with quote

NYgnat,

It seems a few Gixen users have signed up to more than one payment scheme.

As Mario says you'll need to email him to get this sorted out. Please provide as much detail as you can including the Gixen id that this applies to and when the payments are made.

The address is provided on the Contact tab.
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