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Cannot log in or retrieve username or change password

 
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Pennabby
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PostPosted: Thu Feb 11, 2021 1:40 pm    Post subject: Cannot log in or retrieve username or change password Reply with quote

I cannot log in. It tells me that my password in not a match. I logged in without any problems several days ago, using a remembered password.

I thought the problem might have been in my computer, with the auto password not working. I tried putting my password in manually, no luck.

I decided to try changing my password. But I never received the reset email. I tried retrieving my user name. I did not get that email either.

I checked my email address. It is correct. I tried several times over the last few days. Still no emails.

I have no idea what else to try.
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Cupid



Joined: 09 Aug 2007
Posts: 6770
Location: Bristol, UK

PostPosted: Thu Feb 11, 2021 1:56 pm    Post subject: Reply with quote

If you've tried all that then your next step will need to be to contact Mario direct via email at the support address given on the Contact tab.

Please make sure to include your Gixen id (or your best guess at it) and an explanation as to what you've already tried (or a link to this forum topic).
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