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Sent extra PayPal payment; can I get it credited or refunde

 
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smw
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PostPosted: Sat Jan 30, 2021 9:20 am    Post subject: Sent extra PayPal payment; can I get it credited or refunde Reply with quote

In December 2020 I signed up for the 2 year subscription and paid by PayPal after having had a 1 year subscription the previous year. However, I forgot that I also had an automatic Paypal payment set up for another year, which was sent today. So far my Gixen account doesn't reflect it. Can I either get this credited as another year, or sent back if your system doesn't support more than 2 years at once?

Thanks.
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Cupid



Joined: 09 Aug 2007
Posts: 6656
Location: Bristol, UK

PostPosted: Sat Jan 30, 2021 12:16 pm    Post subject: Reply with quote

Certainly the system is already designed to be able to account for and credit your Gixen account with as many subscription payments as you make.

It might just be that Paypal is being slow to inform Gixen of the most recent payment, sometimes that can be the issue, so I'd also advise checking that it still hasn't been credited once again.

After that, if that doesn't provide a better explanation as to what has happened, since you say that most recent payment hasn't been credited, my next check would be that the payment relates to exactly the same Gixen account, the Gixen id should be referred to in each of the payments. If it's not been credited to the account that you are currently using you could then transfer it using the Mirror Transfer form which can be accessed via the Settings page.

In any case, if you have multiple payments set up with Paypal you are constantly going to be getting further and further ahead of yourself, so you should also cancel one of these ongoing payments via your Paypal account.

Once you have all the details and know exactly how you wish to proceed, if you need a refund or further detailed help with the payments please email Mario direct at the support address given on the Contact tab above. The more detail that you can provide the easier it will be for him to then sort it out completely for you, the minimum that he needs in order to be able to look into it is your Gixen id and your explanation as to how you'd like the situation resolved.
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mario
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Joined: 03 Oct 2006
Posts: 6740

PostPosted: Wed Feb 03, 2021 5:34 am    Post subject: Reply with quote

Yes, please email me and I will issue a refund and cancel extra recurring payment.
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