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charged for membership 2x

 
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gorgemann
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PostPosted: Tue Nov 17, 2020 8:40 pm    Post subject: charged for membership 2x Reply with quote

Hello,I recently renewd by GIXEN membership.  However, my American Express card has been charge $6. on both October 8 2020 and October 19 2020.
Apparently, a mistake was made.  If you would like to credit my membership so it goes for two years, expiring on October 2022, that is fine with me,  I have attached the documentation from American Express for your reference.  
Please advise. Thank you.
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Wed Nov 18, 2020 4:38 am    Post subject: Reply with quote

Is it possible that you signed up for annual renewal last year, so that one of these was automated by Paypal ?

Have you been credited with both payments in terms of the length of your subscription ?... So have those two years already been added or just the one at present ?

Is this a copy of an email that you have already sent to the support address provided on the Contact tab ? If so did you include your Gixen id in that email ?
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7110

PostPosted: Wed Nov 18, 2020 11:27 am    Post subject: Reply with quote

Please email me if you haven't already, when this happens I always issue a refund.
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