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jung777
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 Posted: Tue Apr 22, 2025 10:13 pm Post subject: You are not eligible to bid on this item. |
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Previous 3 years i've been using gixen to buy items from specific ebay seller, and all of a sudden my i can't win the auctions anymore even though my max bid is higher than the bid that won the auction , the reason: ''You are not eligible to bid on this item.''
I created new ebay account and changed it for gixen, even tried to bid manually on Ebay ( ID 306254056868- which worked , but still yesterday for the auction on item: ID 297219740581 my automated gixen bid for the auction didn't go through.
This is obvious issue on GIXEN side. Meaby there has been new updates which changed Gixen default settings.
Please Help. This affects my small bussines |
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Cupid
Joined: 09 Aug 2007
Posts: 7928
Location: Bristol, UK
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| Posted: Wed Apr 23, 2025 4:03 am Post subject: Re: You are not eligible to bid on this item. |
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| Quote: | jung777 wrote:
This affects my small bussines |
Did you also use a different delivery address for your second account ?
Have you confirmed with the seller in question that they are not blocking any of your accounts ?
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giannio2019c
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| Posted: Tue May 06, 2025 5:14 am Post subject: You are not eligible to bid on this item. |
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| i have the same issue with my bids yesterday. I am buying with my correct use of address always on ebay and i have a clear ebay account without unpaid strikes. i bought yesterday the gixen subscription on this new ebay account but with this bug on it. when i place my bid in real time on ebay i do not have any problem to place the bid |
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Cupid
Joined: 09 Aug 2007
Posts: 7928
Location: Bristol, UK
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| Posted: Tue May 06, 2025 7:27 am Post subject: Re: You are not eligible to bid on this item. |
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| Quote: | giannio2019c wrote:
when i place my bid in real time on ebay i do not have any problem to place the bid |
Do you have an example auction where you have placed a manual bid and subsequently had a Gixen bid rejected ?
If so, that could certainly help with giving Ebay developers something to work with, since bid rejections are something that happens on the Ebay side of things.
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Gixen
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| Posted: Tue May 06, 2025 7:27 am Post subject: Re: You are not eligible to bid on this item. |
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Giannio2019c
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| Posted: Mon May 12, 2025 5:51 am Post subject: |
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| Yes I have bid again yesterday on 277087367434 ebay item with the same outcome. Could you check it. I am afraid I cannot use this subscription due to this fact. |
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Cupid
Joined: 09 Aug 2007
Posts: 7928
Location: Bristol, UK
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| Posted: Tue May 13, 2025 2:40 am Post subject: |
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| Quote: | Giannio2019c wrote:
I have bid again yesterday on 277087367434 |
Mario can be contacted directly at the support address provided on the Contact page.
Please could you email Mario the details of the earlier bid, that was accepted, before your Gixen bid was rejected. Letting him know the Ebay id that you used to place that bid, the amount and the time that it was accepted by them.
Once he has the details of both the accepted bid that was placed manually as well as the rejected one that Gixen tried to place he should be able to take the case up with the Ebay developers that are responsible for this functionality on the Ebay side.
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