Username
Password
Login is SSL protected. By clicking on "Log in Now" you agree to gixen.com terms of usage.


   SearchSearch     

Double Billing

 
Post new topic   Reply to topic    Gixen.com Forum Index -> Support
View previous topic :: View next topic  
Author Message
rkermer
Guest





PostPosted: Tue Jul 09, 2024 2:36 pm    Post subject: Double Billing Reply with quote

Paypal just processed a Gixen automatic renewal for me, charging $6.53. It seemed soon to me so I went to Paypal and searched for recent payments to Gixen.

In June 2023, I also paid $6.53 (also auto renewal)
In November 2023, I paid $6.00 -- this was what I thought was my original renewal month and what I have been paying since I joined.

The Auto-Renewal has been double billing!!!
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 7678
Location: Bristol, UK

PostPosted: Wed Jul 10, 2024 1:59 am    Post subject: Reply with quote

Are all these payments also shown on the Settings page? Or are some missing ?

The system works as a push from your Paypal account, not as a pull from Gixen.

So, the only way that this can happen is if you subscribe to a recurring payment more than once.

These payments are under your control from within your Paypal account.

Assuming that you only have one Gixen account (or that is, at least, your intention) and don't wish to use more than one please send the details direct to Mario via email at the support address provided on the Contact page, together with all your Gixen ids, also specifying which one you intend to use going forward, and what your ideal outcome from this situation would be.
_________________
Mark
Back to top
View user's profile Send private message
rkermer
Guest





PostPosted: Wed Jul 10, 2024 9:39 am    Post subject: Reply with quote

Mark,

I had send sent several emails before I posted this support issue. You have been given the information to solve this.

Rick
Back to top
Cupid



Joined: 09 Aug 2007
Posts: 7678
Location: Bristol, UK

PostPosted: Thu Jul 11, 2024 3:35 am    Post subject: Reply with quote

OK,

We'll need to wait for Mario to get through those emails then, he has, I think, been busy lately, so sorry for the delay.

I don't have access to those emails, I'm not an employee.

Mario has exclusive access to the vast majority of Gixen functions.
_________________
Mark
Back to top
View user's profile Send private message
Gixen
Advertisements





PostPosted: Thu Jul 11, 2024 3:35 am    Post subject:

Back to top
rkermer
Guest





PostPosted: Mon Jul 15, 2024 10:47 am    Post subject: Double Billing = Goes back 3 Years!!! Reply with quote

This is a nudge to resolve this issue
Back to top
mario
Site Admin


Joined: 03 Oct 2006
Posts: 7168

PostPosted: Mon Jul 15, 2024 11:06 pm    Post subject: Reply with quote

I never got an email from you, but found you based on your username. You made a duplicate subscription in 2022. I issued a refund for the most recent payment (paypal allows refunds for payments up to 6 months old), canceled the extra auto-renewing payment, and put the remaining payment plan on pause until you use what you already paid for.

I hope this is satisfactory - if not, please email me.
Back to top
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    Gixen.com Forum Index -> Support All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

© 2006 - 2023 Gixen.com. Forum powered by phpBB © 2001, 2005 phpBB Group.