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Negative balance for pay as you go - how to pay?

 
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Kobak8
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PostPosted: Mon Sep 25, 2023 10:51 am    Post subject: Negative balance for pay as you go - how to pay? Reply with quote

I am unable to create new snipes because I have a negative balance of 7 cents from using the pay as you go feature. I am not seeing any way to pay or clear this balance. Please assist.

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Cupid



Joined: 09 Aug 2007
Posts: 7560
Location: Bristol, UK

PostPosted: Mon Sep 25, 2023 10:57 am    Post subject: Reply with quote

You'll find the payment options at the top of the Settings page.

You get there by logging in here and then pressing the 'SETTINGS' button below the standard options but above the MAIN and MIRROR tabs.
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kobak8
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PostPosted: Mon Sep 25, 2023 1:20 pm    Post subject: Still not seeing how to pay 7 cent balance Reply with quote

I would like to clear the 7 cent deficit and continue to use the free service. The only options to pay in the settings menu as suggested are paid service renewals or to add the full $6 balance as pay as you go. How can I continue to use the free service level?
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Cupid



Joined: 09 Aug 2007
Posts: 7560
Location: Bristol, UK

PostPosted: Mon Sep 25, 2023 2:30 pm    Post subject: Reply with quote

In that case it's probably best to email Mario direct at the support address given on the Contact page.

Please include your Gixen id and a short explanation of the issue and/or a link to this thread.
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PostPosted: Mon Sep 25, 2023 2:30 pm    Post subject:

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