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Reset password doesn't work

 
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s1lentkille7
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PostPosted: Wed Jan 19, 2022 8:07 am    Post subject: Reset password doesn't work Reply with quote

I press request password than wait for the email with the code to reset password but it never comes
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Cupid



Joined: 09 Aug 2007
Posts: 7034
Location: Bristol, UK

PostPosted: Wed Jan 19, 2022 11:01 am    Post subject: Reply with quote

After checking that your email address is associated with your account using this:

https://www.gixen.com/forgotusername.php

and checking the spam folder of your email account to see if Gixen emails are being sent there, please email Mario direct at the support address provided on the Contact page, he can then get back to you via a different route with a reset code. Please always include your Gixen id in all correspondence.
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