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No email with Password reset code

 
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KoalaCreek
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PostPosted: Mon Dec 06, 2021 10:14 pm    Post subject: No email with Password reset code Reply with quote

I am trying to reset my Gixen password, but it does not work. Logged out. went to sign-up and then to the forgot password option. I submitted my username, but have received an email with the Password reset code.

I tried it several times, but nothing arrived. Also tried the forgot username option, and that worked find. Received an email with my username in less than a minute.

Am I doing something wrong or is the password reset function not working?
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Cupid



Joined: 09 Aug 2007
Posts: 7064
Location: Bristol, UK

PostPosted: Tue Dec 07, 2021 5:32 am    Post subject: Reply with quote

Please email Mario direct at the support address provided on the Contact page, please include your Gixen id and a short explanation.

He will then be able to send you a reset code direct.
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