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Can’t log in and can’t get reset code; no response to e

 
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privatecollecting
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PostPosted: Wed Nov 24, 2021 5:41 pm    Post subject: Can’t log in and can’t get reset code; no response to e Reply with quote

For some reason, the system will not accept my user ID and password. I have never had this problem before and I am a longtime user of the mirror service. I have tried resetting my password and I have also tried resetting my user ID but I cannot get a reset code no matter what I do. I have emailed Gixen support several times but no response. I literally have been shut out of using my Mirror account, I have no idea what to do. Can someone please email me at Gameusedequip2 at hotmail.com???
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Cupid



Joined: 09 Aug 2007
Posts: 6883
Location: Bristol, UK

PostPosted: Thu Nov 25, 2021 5:57 am    Post subject: Reply with quote

I've sent an email to that address, if you don't receive it please can you confirm your Gixen id here.
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privatecollecting
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PostPosted: Thu Nov 25, 2021 6:14 am    Post subject: Can’t log on Reply with quote

Cupid wrote:
I've sent an email to that address, if you don't receive it please can you confirm your Gixen id here.


Hi Marc, yes I received your email. What do I need to do to be able to logon again? Thank you
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Cupid



Joined: 09 Aug 2007
Posts: 6883
Location: Bristol, UK

PostPosted: Thu Nov 25, 2021 6:48 am    Post subject: Reply with quote

As I explained via email, we need to get Mario's attention because only he has the access required to be able to help you sort out your logon access to Gixen.
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PostPosted: Thu Nov 25, 2021 6:48 am    Post subject:

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Cupid



Joined: 09 Aug 2007
Posts: 6883
Location: Bristol, UK

PostPosted: Thu Nov 25, 2021 8:45 am    Post subject: Reply with quote

I received a response from Mario, did you get that too ?

If not I'd recommend checking your spam folder to see if the responses are there.

EDIT: Yes I see you did, so hopefully you should be able to resolve this now.
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