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gixen not linking to ebay

 
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twistedvapour
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PostPosted: Tue Sep 21, 2021 4:09 am    Post subject: gixen not linking to ebay Reply with quote

hiya

for the past month i have been trying to get my gixen re-linked to my ebay account. however when i go to setting and re link my account it brings me to ebays sign in page

after signing in i get this message


Thank you
If we ever need you to let us know it's really you, we'll use the information you confirmed to do it.

i click ok. then it leads to this page

We looked everywhere.

Looks like this page is missing. If you still need help, visit our help pages.
Go to homepage.

Any help would be appreciated
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Cupid



Joined: 09 Aug 2007
Posts: 6808
Location: Bristol, UK

PostPosted: Tue Sep 21, 2021 4:40 am    Post subject: Reply with quote

I'd recommend, independent of Gixen that you go to www.ebay.com direct and log into your account directly on there.

It sounds to me like they want you to confirm something on your account before they'll let you proceed with anything else and they are not getting that via the route you are taking.

I'd check your Ebay messages on there and see if they've tried asking you to do something that way too.
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Last edited by Cupid on Thu Sep 23, 2021 5:29 am; edited 1 time in total
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Twistedvapour
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PostPosted: Tue Sep 21, 2021 5:31 am    Post subject: Reply with quote

Cupid wrote:
I'd recommend, independent of Gixen that you go to ebay.com direct and log into your account directly on there.

It sounds to me like they want you to confirm something on your account before they'll let you proceed with anything else and they are not getting that via the route you are taking.

I'd check your Ebay messages on there and see if they've tried asking you to do something that way too.


I’ve attempted all this and still no joy
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Cupid



Joined: 09 Aug 2007
Posts: 6808
Location: Bristol, UK

PostPosted: Tue Sep 21, 2021 5:52 am    Post subject: Reply with quote

Now that you've logged in independently is there any change to the flow you get when trying to provide Gixen with the authorisation required ?
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Twistedvapour
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PostPosted: Tue Sep 21, 2021 8:41 am    Post subject: Reply with quote

Cupid wrote:
Now that you've logged in independently is there any change to the flow you get when trying to provide Gixen with the authorisation required ?


No change at all I still receive the same errors. It also makes me sign in again
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Cupid



Joined: 09 Aug 2007
Posts: 6808
Location: Bristol, UK

PostPosted: Tue Sep 21, 2021 9:55 am    Post subject: Reply with quote

Yes, it is always supposed to force you to log in.

It seems to be just you having this issue at the moment so at the moment it looks like something specific to your Ebay account.

Have you changed your Ebay id since you last successfully authorised your account ?
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Twistedvapour
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PostPosted: Tue Sep 21, 2021 12:13 pm    Post subject: Reply with quote

Cupid wrote:
Yes, it is always supposed to force you to log in.

It seems to be just you having this issue at the moment so at the moment it looks like something specific to your Ebay account.

Have you changed your Ebay id since you last successfully authorised your account ?


Hiya, no I haven’t changed any details on my eBay account. I’ve been trying to get it work the past month. Even tried different devices. I.e. windows safari chrome.
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Cupid



Joined: 09 Aug 2007
Posts: 6808
Location: Bristol, UK

PostPosted: Tue Sep 21, 2021 1:19 pm    Post subject: Reply with quote

Are there any special characters in your username ?

Is the settings page indicating that your Ebay id was authorised before (even if the date when it expires is in the past) ?

Did you use the 'Unlink eBay account' prior to trying to authorise the account again ?
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twistedvapour
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PostPosted: Tue Sep 21, 2021 2:46 pm    Post subject: Reply with quote

Cupid wrote:
Are there any special characters in your username ?

Is the settings page indicating that your Ebay id was authorised before (even if the date when it expires is in the past) ?

Did you use the 'Unlink eBay account' prior to trying to authorise the account again ?

I have one underscore in my username. I’ve tried to unlink my account when I couldn’t link it. I even headed to the eBay side and took it away from third party applications hoping it will then allow me to re link
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mario
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Joined: 03 Oct 2006
Posts: 6793

PostPosted: Wed Sep 22, 2021 3:31 pm    Post subject: Reply with quote

Please email me and include your Gixen and eBay usernames. I'll try to see what happens here.
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