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amount withdrawn

 
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ceco1968
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PostPosted: Thu Sep 16, 2021 4:56 am    Post subject: amount withdrawn Reply with quote

Why was $ 6 withdrawn from my PayPal account on 06.09,2021 and today on September 16, 2021 you withdrew the amount of $ 6 again?Why was $ 6 withdrawn from my PayPal account on 06.09,2021 and today on September 16, 2021 you withdrew the amount of $ 6 again?
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Cupid



Joined: 09 Aug 2007
Posts: 6816
Location: Bristol, UK

PostPosted: Thu Sep 16, 2021 6:06 am    Post subject: Reply with quote

Looking on Paypal online, do you have two recurring payments set up for Gixen ?
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ceco1968
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PostPosted: Thu Sep 16, 2021 7:37 am    Post subject: two amounts withdrawn Reply with quote

Yes, I have two payments. At 06.09.2021 and 16.09.2021 !!!
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Cupid



Joined: 09 Aug 2007
Posts: 6816
Location: Bristol, UK

PostPosted: Thu Sep 16, 2021 7:50 am    Post subject: Reply with quote

It does seem to have happened to a few people now... so, if they are both referencing the same Gixen account I'd recommend that you cancel one of them.

For a refund you'll need to contact Mario direct, via email, at the support address given on the Contact page. Please always include your Gixen id in all correspondence, also details as to when the payments were made will help him to find them.
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mario
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Joined: 03 Oct 2006
Posts: 6793

PostPosted: Sat Sep 18, 2021 2:26 pm    Post subject: Reply with quote

Yes,

Please email me - I refund all of such occurrences.
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