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can't login/change password

 
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brtech
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PostPosted: Mon Mar 08, 2021 5:44 am    Post subject: can't login/change password Reply with quote

I get a password doesn't match error. I request a password match. I choose a new password: 24-64 characters, mixed case, letters and numbers only. It says password changed. I try to login. Password doesn't match.

Repeated multiple times, same result.
Mac, Big Sur, Firefox, LastPass Password manager.
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Mon Mar 08, 2021 6:22 am    Post subject: Reply with quote

I would first try a password of around 10 characters.

However, if you don't wish to do that, or require more detailed support I think you will need to contact Mario direct, via email, at the support address given on the Contact tab above.
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brtech
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PostPosted: Mon Mar 08, 2021 9:19 am    Post subject: Reply with quote

Well, it seems to be some interaction between the password manager and the home page form. I did reduce the length of the password to 10 characters, but it didn't work with the password manager filling in the field. When I manually pasted the new password in, it worked. I have successfully logged in a couple of times as long as I manually paste the password in.

Now all I need to do is remember that!
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