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Autopay cancelled?

 
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jderoy61
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PostPosted: Fri Nov 27, 2020 1:23 pm    Post subject: Autopay cancelled? Reply with quote

PayPal sent me an email indicating that Gixen cancelled my annual autopay for the Mirror service. Why?

Thanks.
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Fri Nov 27, 2020 1:42 pm    Post subject: Reply with quote

It's probably best to email Mario direct at the support address given on the Contact tab above. Please include your Gixen id.
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mario
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Joined: 03 Oct 2006
Posts: 7110

PostPosted: Fri Nov 27, 2020 3:28 pm    Post subject: Reply with quote

jderoy61,

I made a script to detect users who have multiple paypal recurring subscriptions, and then I cancelled extra ones to avoid overcharging users. I left just one and cancelled others for all found instances.

You can check any remaining Gixen recurring subscriptions in your Paypal account. There should be only one.
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