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Won item, gixen status: OUTBID

 
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DanC
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PostPosted: Sat Apr 25, 2020 11:43 pm    Post subject: Won item, gixen status: OUTBID Reply with quote

When i win an item, the status in Gixen (website) is set to OUTBID, not WON
In the confirmation email it shows the same.
I have set main/mirror to 5/3 seconds offset so mirror status looks correct.

..........
Status (main): OUTBID
Status (mirror): BID UNDER ASKING PRICE
Your maximum bid: 17.00
Current price: 17.00

What am i missing here?
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Sun Apr 26, 2020 11:33 am    Post subject: Reply with quote

What is the auction id number ?
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mario
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Joined: 03 Oct 2006
Posts: 7110

PostPosted: Sun Apr 26, 2020 4:06 pm    Post subject: Reply with quote

I need an item number to see what is wrong here.
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DanC
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PostPosted: Sun Apr 26, 2020 11:22 pm    Post subject: Reply with quote

Hello Mario,
Here is one of the items in question i won:

Item: 174254192057
Title: 30 x Vintage & Retro GOLD TONE BRACELETS & BANGLES inc. Cutwork, Cuffs
Status (main): OUTBID
Status (mirror): BID UNDER ASKING PRICE
Your maximum bid: 17.00
Current price: 17.00

I set both offsets to 5 seconds and won a similar item.
Status on website looks correct then, this time WON BY MIRROR because main sent bid a bit later i guess.

Item: 174253728948
Title: 35 x Vintage & Retro RHINESTONE BRACELETS inc Deco Statement Sparkle, Party Wear
Status (main): BID UNDER ASKING PRICE
Status (mirror): HIGH BIDDER
Your maximum bid: 17.00
Current price: 12.58
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PostPosted: Sun Apr 26, 2020 11:22 pm    Post subject:

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mario
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Joined: 03 Oct 2006
Posts: 7110

PostPosted: Mon Apr 27, 2020 6:35 am    Post subject: Reply with quote

Found the problem with 174254192057, it was a bug that caused the final status to be mis-recognized in some cases. It's fixed now, thank you for reporting it.
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moishe
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PostPosted: Thu Apr 30, 2020 12:36 am    Post subject: not fixed Reply with quote

Just happened again. Please see 274345214090.
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moishe
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PostPosted: Thu Apr 30, 2020 12:41 am    Post subject: Reply with quote

I would consider this a serious issue, since it leads to group bids not being canceled!
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7110

PostPosted: Thu Apr 30, 2020 5:08 am    Post subject: Reply with quote

I agree. I just investigated this, and found that the status fetched by Gixen (from eBay) 10 seconds after auction ended is incorrect. The price shown is still 63.99 at that time, and you are not shown as a winning bidder.

I am looking into this further, and will likely escalate this to eBay.

Can you please report any future instance of this, if you notice it?
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moishe
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PostPosted: Thu Apr 30, 2020 5:48 am    Post subject: Reply with quote

I just finished my shopping spree for the time being, so it's unlikely that I will have an opportunity in the next couple of days. But I will keep an eye open for this behavior in the future and will let you know.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7110

PostPosted: Thu Apr 30, 2020 8:58 pm    Post subject: Reply with quote

I have sufficient logs for what happened, and have escalated this to eBay. Check from time to time, I will post updates in this forum thread once I have them.
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