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MarkP
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PostPosted: Sun Apr 26, 2020 6:58 am    Post subject: Password now not recognised Reply with quote

Hello everybody,

I hope somebody can help. I use a password manager, but suddenly Gixen (alone) says my password is not a match to my username.

My email account seems to have super-strict spam filters and I have had no luck on many other websites requesting password / username resets, so I am reluctant to try this.

I'd be grateful for a bit of help!

Kind regards,

Mark
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Sun Apr 26, 2020 11:40 am    Post subject: Reply with quote

The only automated method supported is the one requiring confirmation via email here.

I think you do need to try this.
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Mark
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PostPosted: Sun Apr 26, 2020 12:49 pm    Post subject: Reply with quote

Cupid wrote:
The only automated method supported is the one requiring confirmation via email (password reset link)

I think you do need to try this.
Thanks - I have tried that in the past and not received any email.

I suspect an over eager spam filter which is screwing me over regularly!

I've given it another go and fingers are crossed. Nothing in my inbox so far...

Thanks again,

Mark
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Cupid



Joined: 09 Aug 2007
Posts: 7567
Location: Bristol, UK

PostPosted: Sun Apr 26, 2020 1:26 pm    Post subject: Reply with quote

Well you could try emailing Mario direct at the support address given on the contact tab above, however if you are not getting emails from the Gixen domain you are unlikely ever to see his response either... Maybe it's time to talk to the provider of your email platform.
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PostPosted: Sun Apr 26, 2020 1:26 pm    Post subject:

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mario
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Joined: 03 Oct 2006
Posts: 7110

PostPosted: Sun Apr 26, 2020 4:04 pm    Post subject: Reply with quote

Please email me - you will see my response as different mail server is used to send my responses, as opposed to automated emails sent from Gixen servers.
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PostPosted: Tue Apr 28, 2020 3:58 am    Post subject: Reply with quote

Thanks Mark and Mario.

Mario, I will email you, but had been trying not to bother you.

Thanks again,

Mark
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PostPosted: Tue Apr 28, 2020 4:56 am    Post subject: Reply with quote

Hello Mario,

Thanks for the directly emailed link.

All sorted now!

Grateful regards,

Mark
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